Freight Forwarding Specialist with Remote Experience

Regina Anaya

847-***-**** • ********@******.***

• Knowledge/experience of IES system/Descartes, AS400, TPX/Mainframe/EDI, Cargo Wise, I-gain, ISF/DART Rate filing, data entry, experience importing, exporting documents/consolidations, billing, quotes, claims, dispatch and extensive air/ocean tracking & forwarding. Work with brokerage team/brokers and handling customs documents.

• Experience in Microsoft Office/Excel & Lotus Notes, along with updating spreadsheet information for VIP customers; extensive and excellent customer service skills. Thoughtful approach to handling challenges with creativity, empathy and professional expertise. To perform importing/exporting air/ocean procedures in an atmosphere that my skills will be of value and my experience can be demonstrated and utilized.

WORK EXPERIENCE

Apex International Logistics 05/2022 - Present

International freight forwarder

Corporate Account Manager • Full-time Remote

Assist and providing timely quotations to customers, monitoring operations team, heavy client contact and customer service. Working closely with sales, pricing teams warehouse and origin agents. Gebruder Weiss 06/2018 - 05/2022

Air/Ocean Import Operations Atlanta, GA

• Processing shipments A to Z, handling and coordinating project cargo, resolving issues with Steamship Lines and US Customs; ensuring delivering to customers; assisting origin agents with documents, quotes and billing files.

• Knowledge and experience of the Cargowise system. Dachser Air & Sea Logistics 08/2014 - 06/2018

Ocean Import Specialist

• Experience with importing and processing ocean shipments, training new employees on the IES/Descartes system, quoting, billing, processing PTT’s on customs held cargo, opening files, processing invoices, disputing invoices with carrier’s for incorrect ocean freight and/or other charges, requesting credits/reimbursements, handling VIP customer accounts, resolving problematic issues timely, forwarding reports to customers, excellent customer service for our customers that can be gracious and those that can be require more ”individualized attention”, handling Pharma shipments. IJS Global 09/2010 - 08/2014

Air/Ocean Import Operations

• Experience in the processing importing air/ocean shipments, strong communication with customers.

• Dispatching, billing, quoting and Cargo-Wise experience/training, as well as the I-gain System, handling 3461’s/7501’s, OGA filings/clearances.

• ISF filing and DART Rate filing.

• Knowledge and experience in handling Pharma shipments. Kuehne/Nagel 04/2010 - 09/2010

Air Export Gateway

Extensive air export experience, closing consolidations for air shipments, working on the AS400 system, customer contact, data entry, dispatching, tracking and filing; processing Air Export shipments. Plycon Transportation Group 03/2009 - 11/2009

Claims Department

• Extensive customer contact, processing claims paperwork, scheduling vendors for repairs, use of the AS400 system, processing POD’s, extensive emailing and supervisor of operations. Tax Air Freight 10/2008 - 03/2009

Customer Service

• This was a part-time position held while occupying a full-time position, scanning, entering POD’s, bills of lading into the AS400 system, customer service, filing, data entry and billing. Ace Hardware Freight Consolidation 01/2005 - 03/2009 Dispatch/Customer Service/Transportation Specialist

• Knowledge and experience with the TPX Mainframe system/EDI, processing shipments for delivery, dispatching shipments for pickup and delivery.

• Scheduling, inventory control, data entry and extensive customer contact. Milan Transportation Company 08/2004 - 01/2006

Dispatch/Customer Service

• This was also another part-time position held while working full-time at ACE, dispatching, entering pick- ups and PODS, bills of lading into the AS400 system, customer service and data entry. EDUCATION

Medical Terminology

Northwestern Business College 01/2010

Business Procedures

Northwestern Business College 01/2010

SKILLS

air/ocean tracking &forwarding, AS400, billing, brokerage team/brokers, Cargo Wise, claims, consolidations, customer service, customs documents, data entry, dispatch, exporting documents, handling challenges with creativity,empathy and professional expertise, IES system/Descartes, I-gain, importing documents, ISF/DART Rate filing, Lotus Notes, Microsoft Office/Excel, quotes, TPX/Mainframe/EDI

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