Financial Services Professional with Multilingual Focus

Cecilia A. Agagah-Reinhold

Denver, CO 864-***-**** ********@*****.***

Professional Summary

Dedicated professional with 20 years of experience in the financial services industry. Adept at multitasking, working under pressure, and contributing to team success. Highly detail-oriented with a positive attitude and strong customer service experience with both external and internal clients. Fluent in English and French, with proficiency in West African dialects including Ewe, Awlan, and Mina. Committed to helping people achieve their daily goals and providing exceptional service.

Professional Experience

International Rescue Committee (IRC)

Case Aide October 2021 – April 2024

●Provided administrative support, assisting caseworkers in the Reception and Placement and other programs.

●Input client information into the database, assisting with tracking and reporting.

●Delivered trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and self-sufficiency.

AppleOne / Department of Health and Environmental Control (DHEC)

Contact Tracer July 2020 – May 2021

●Reached out to individuals identified as contacts for positive COVID-19 cases by phone in South Carolina.

●Educated contacts on quarantine protocols, testing locations, and monitoring procedures.

●Provided information about available resources and addressed concerns.

●Participated in daily process improvement meetings.

M & M Tax Service

Customer Service Representative January 2017 – February 2020

●Assisted customers with tax filing services during tax season.

●Input data into tax software, answered phone calls, filed documents, and supported office operations.

Bank of the West

Operations Processor II

●Processed card maintenance requests from branches and contact centers. Sept 2015- June 2016

TD Ameritrade

Analyst – Security Master & Electronic Funds February 2000 – June 2010 & September 2014 – May 2015

●Processed checks and daily inbound and outbound wire transfers for client satisfaction.

Woodmen of Life Representative Office

Office Representative January 2011 – July 2014 & January 2017 – December 2019

●Provided office support, including client outreach, appointment scheduling, document filing, faxing, and copying.

Certified Nursing Assistant Experience

February 2013 – March 2014

●Supported medical staff in administering care to patients with various injuries, illnesses, or disabilities.

●Assisted patients with bathing and maintaining proper hygiene.

Education

●Talent Acquisition Certificate at Coursera March 2024

●Bellevue University – Survey of Accounting (Spring 2011), Survey of Business Functions (Summer 2011)

●University of Lomé-Togo – Bachelor’s Degree in Arts (English/French)

Technical & Computer Skills

●ETO, BOX, INTEGRA, IRIS, Cash-Register Plus, Treasury Link, CMO

●Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access, Adobe)

●Windows XP

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