Data Analytics Professional - Remote/Work-from-Home

Angela Houston

SUMMARY

EXPERIENCE

Liveops, Inc. December 2025 - Present

In remote role, billing specialist agent supports high volume inbound customer calls by resolving billing questions, payments, outages, and account concerns with clarity, empathy, and accuracy. Consistently deliver strong customer satisfaction, promote value added home protection plans on eligible calls, and document all interactions with precision across multiple systems. Follows strict verification standards to safeguard customer information and ensure every caller receives a smooth, confident, and compliant experience. Mercor November 2025 - Present

In remote role, support the development and refinement of AI systems by categorizing and labeling diverse datasets using structured taxonomies and detailed guidelines: Synthesize insights from large volumes of complex data to strengthen AI model training. Annotate and categorize text, images, and other data types with precision and consistency. Apply predefined rubrics and taxonomies to deliver structured, high-quality outputs. Identify and flag inconsistencies, ambiguities, and errors to ensure dataset accuracy. Contribute directly to improving the performance, reliability, and scalability of AI systems. Symmetry Financial Group October 2025 - Present

In a remote role, assist clients with life insurance solutions focused on mortgage protection, final expense, and term coverage. Handle inbound inquiries (pre-qualified leads) from families seeking personalized protection plans. Guide clients through policy options, application steps, and carrier requirements with empathy and professionalism.

Solutions-oriented, highly motivated technology professional with ability to leverage extensive training and experience to succeed in a remote Data Analyst role. 10+ years of experience in a variety of technological roles, with wide-ranging education in Computer and Information Science field. 3+ years’ data mining, analysis, and reporting experience, in addition to a developed background in IT and database systems technology. Proven aptitude for self-motivated, remote tasks, with strong organization skills and attention to detail. Demonstrated history of database/data warehouse creation, big data predictive/cognitive conceptual model use, and smart data web applications. Passionate about learning new processes, procedures, and technologies. ORCID: https://orcid.org/0000-0002-8208-1398 803-***-**** *****************@*****.*** https://www.linkedin.com/in/angelarenahouston Billing Specialist Agent

Digital Annotation Expert Referred by Crossing Hurdles Symmetry Agent

First Connect Insurance Services June 2024 - Present In remote role, independent insurance agency owner. First Connect connects independent agents to “best-in-class” insurtech providers.

Premium Insurance Quoting Agency July 2025 - Present In remote role, I lead a modern insurance agency dedicated to delivering fast, accurate, and personalized insurance solutions through a multi-carrier quoting platform. As a licensed independent agency affiliated with First Connect LLC, Premium Insurance QU empowers producers with access to top-rated carriers, back-office support, and marketing tools—all while maintaining compliance and operational excellence. Whether you're a client looking for tailored coverage or an agent seeking a high-performance partnership, we’re here to simplify quoting and elevate results. Personal & Commercial Lines Licensing, Producer Compensation & Onboarding

Technology-Driven Efficiency Scalable Agency Growth Foundever April 2025 - October 2025

In remote role, handled inbound calls (no cold calling) from customers regarding their insurance policies. Assisted with inquiries about policy coverage, billing, and modifications. Strong customer service aptitude with a focus on empathy and reliability. Effective verbal and written communication skills. Efficiently multitasked and navigated system tools to find answers. Used critical thinking and problem-solving skills to address complex situations. Liveops, Inc. January 2025 - June 2025

In remote role, health insurance agent handled a significant volume of inbound calls, aiding healthcare provider offices with questions on claims status, payments, benefits, and eligibility. Maintain HIPAA compliance and protect personally identifiable information (PII) during every call. Ensured accurate and timely records are kept for all provider inquiries. Skillfully navigated and multitasked across more than 10 client systems to deliver accurate information. Comprehended complex healthcare information and employ problem-solving skills to meet provider needs effectively. Assisted with Claims Adjustments,

Alignerr January 2025 - June 2025

In a remote role, contributes to the advancement of generative artificial intelligence, AI, by training AI models using subject matter expertise to build high-quality data and to evaluate AI Models for excellent performance.

Premium Insurance Quoting Agency

Designated/Responsible Licensed Producer for SC / Agency Customer Service Insurance Agent

Provider Services Agent

Alignerr AI Model Training Freelancer

Outlier February 2024 - June 2025

In remote role, train AI models by crafting and answering questions related to marketing field, evaluate and rank responses generated by AI systems, and use my domain expertise to assess the factuality and relevance of text produced by AI models. Professional working, writing or research experience in various marketing specialties including marketing research and analytics, consumer behavior, market segmentation and targeting, brand management, integrated marketing communications, digital marketing, marketing strategy and planning, relationship marketing, etc. Excellent attention to detail and ability to maintain consistency in writing and spot errors or inconsistencies. Excellent written and verbal communication skills in English. Familiarity with AI and machine learning concept.

Bloom September 2024 -

December 2024

In remote role, consistently made outbound calls to promote Medicare Advantage plans, cross- sell additional products to existing customers, provided excellent customer service and support, and maintained accurate records of customer interactions and sales activities. Brought proven experience in telesales, strong communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in using CRM software and other sales tools, and knowledge of Medicare plans and regulations. Skills included sales and negotiation, customer service, communication (verbal and written), time management, and technology proficiency with CRM software.

Jula AB June 2024 - July 2024

In remote role, reviewed internal and external English language business Chat Text correspondence to correct any grammar and spelling in the Text before returning the corrected deliverables within 24 Hours.

TTEC August 2023 - June 2024

In remote, work-from-home role, received inbound calls from potential customers to understand their unique insurance needs without cold calling. In a fast-paced environment, educated customers about our products and services, ensuring the best coverage through benefits selling and multitasking, customer service experience, and navigate through multiple computer systems. Maintained active Personal Lines license and received computer equipment and in-depth training. Computer Skills were required for this position as agents have to maneuver through multiple programs at once.

Outlier AI Model Training Freelancer

Medicare Telesales Agent

Online Office Manager

Progressive Blended Agent

Progressive Service CSR II Agent

TTEC March 2023 - August 2023

In remote, work-from-home role, engaged with consumers who had general inquiries regarding their vehicle insurance policies, and renewal general inquires. Computer Skills were required for this position as agents have to maneuver through multiple programs at once. TTEC August 2022 - March 2023

In remote, work-from-home role, engaged with consumers who had general inquiries and payment reminders. Contacted (outbound called) our customer to notify of specific policy status, payment amount due, responded to customer inquiries and answered basic inquiries on customers' policies offering excellent service. Call handling included answering questions from customers regarding coverage, rates, billing, and general policy reviews. Computer Skills were required for this position as agents have to maneuver through multiple programs at once. NexRep, LLC August 2022 - October 2022

In remote, work-from-home role, supported the sales and promotions of products and services As-Seen-On-TV.

HeartCentrix Solutions May 2022 - June 2022

In remote, work-from-home role, worked on SSIS ETL data project assignments for the Taylor Morrison 100% REMOTE client.

FlashSpread September 2020 - May 2022

In remote, work-from-home role, provided data assurance support for the FlashSpread cloud- based fintech software solution. Reviewed data for deficiencies or errors, correct any incompatibilities if possible and checked output. Inserted customer data by inputting text based and numerical information from source documents within time limits. Compiled, verified accuracy and sorted information according to priorities to prepare source data for computer entry. Researched and obtained further information for incomplete documents. Applied data program techniques and procedures. Generated reports, stored completed work in designated locations, and performed backup operations. Scanned documents and printed files, when needed. Kept information confidential. Responded to queries for information and accessed relevant files. Complied with data integrity and security policies. Ensured proper use of office equipment and addressed any malfunctions.

Rasmussen University January 2022 - February

Progressive Outbound CSR I Agent

DRTV NexRep Agent

Software Developer 1 / DBA

Data Quality Analyst, Remote

Online Adjunct Instructor - Technology / DevOps

2022

Taught an Introduction to Analytics Environments online course upon contract assignment in Technology Department using Microsoft Azure DevOps. Leveraged strong communication skills to translate complicated processes into clear, concise language and demonstrate them to students via online classroom tools and weekly WebEx Live Classroom Sessions. Assessed and mentored students throughout term, reinforced course’s stated outcomes via feedback and detailed grading practices using Blackboard Ultra and Salesforce. Around the clock schedule. Teleperformance March 2020 - September

2020

In remote, work-from-home role, fielded inbound calls for BOA CARES Act PPP Loan Agents Program, assisting customers in PPP Loan issues. Also, onsite LM Claims PM call center representative assisting customers with new and existing claims issues. Company Quote: We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels. ASSURANCE IQ September 2019 - January

2020

Assurance Guides earned commission sales by welcoming Inbound customers and directing the Prospect Leads to appropriate Insurance Agents to start a new Insurance Policy or to discuss Insurance Policy options.

Varsity Tutors May 2019 - June 2019

Independent Contractor Award-Winning Private Tutoring & Test Prep Personalized Learning Professional Tutoring 50,000+ Clients. 4.9 / 5.0 Rating of Tutoring Sessions Revature January 2019 - February

2019

Update: Returning home from the Morgantown, West Virginia training location due to technical issue during my first Project. Job Description: Highly trained and efficient software developer to Revature clients in various industries after 10 weeks of Bootcamp Training. Actively work and support projects at various state and federal government agencies and Fortune 500 companies. Build enterprise level applications, innovative and fully performing software in compliance with coding standards and technical design.

Client Operations Representative (LM Claims Rep and BOA CARES Act Agent) Assurance Guide

Varsity Tutor

Software Engineer

IBM Cloud November 2018 - December

2018

Independent Contractor IBM Cloud Services & Solution Provider Program which my company

"Online Workers Company" was approved for membership in IBM PartnerWorld. University of Maryland University College December 2016 - March 2018

Taught an Introduction to C Programming Language online course upon contract assignment in the Under Graduate School CMSC/SDEV Department. Leveraged strong communication skills to translate complicated processes into clear, concise language and demonstrate them to students via online classroom tools. Assessed and mentored students throughout term, reinforced courses’ stated outcomes via feedback and detailed grading practices. Around the clock schedule. Earned self-actualized 2017 Global Faculty Appreciation Award and Professional Achievement Award. University of Maryland University College August 2013 - August 2016 Tutored computer language course work, utilized the WebEx remote communication and the UMUC Google suite. Earned promotion to Remote Adjunct Professor in recognition of talent and work ethic.

TeleTech October 2012 - January

2013

In remote, work-from-home role, fielded inbound calls for Best Buy connectivity project, assisting customers in troubleshooting and other technological issues. Optimus Corporation (NetStar-1) April 2008 - May 2008 Supported a wide variety of customers via ACD VOIP service, resetting Webmail passwords and troubleshooting. Utilized Heat ticketing service to submit escalated requests. Completed Sametime Lotus Notes training course to improve knowledge and better support email requests. Advanced Technology Systems, Inc. July 2007 - October 2007 Provided comprehensive in-person/phone support for users of Microsoft Office Suite, Windows IBM Cloud Solution Provider

Remote Adjunct Professor – Computer Science / Software Development Remote Adjunct Tutor, Software Language – Computer and Information Science & CMSC Seasonal Customer Service Associate

Contract Tier 1 Helpdesk Technician

Contract Tier 2 Helpdesk Technician

XP, Lotus Notes, and Novell GroupWise, leveraging excellent communication skills, ConsoleOne remote control support, and PC/laptop deskside support. Created new accounts, resent passwords, and submitted user requests through Heat ticketing system. Manned the Help Desk for the Manager as needed and learned to complete GroupWise account requests. Energy Enterprise Solutions, LLC April 2007 - May 2007 Provided comprehensive in-person/phone support for users of Microsoft Office Suite, Windows XP, and Lotus Notes leveraging excellent communication skills and and PC/laptop deskside support. Created new accounts, resent passwords, and submitted user requests through Notes ticketing system.

Applied Computing Technologies, Inc January 2007 - March 2007 Provided comprehensive in-person/phone support for users of Microsoft Office Suite, Windows XP, and Lotus Notes leveraging excellent communication skills and and PC/laptop deskside support. Created new accounts, resent passwords, and submitted user requests through Notes ticketing system.

Express Personnel Services now Express Employment

Professionals

October 2006 - December

2006

Assisted Director of Information Technology with office management tasks such as: Submitted managers and employees expense reports, assisted with information gathering for monthly reports, swapped-out server back-up tape, retrieved office mail, sorted monthly invoice reports including supporting documentation. Provided job details to permanent hire. Macy's Montgomery Mall August 2005 - October 2006

On Call Sales Associate responsible for register sales, visual display, and restocking items. Sapphire Technologies August 2005 - June 2006

Added and Updated Unix mainframe database records for new and existing network account requests, created Quick Tickets for documentation and tracking purposes, retrieved faxes from the Data Security's Microsoft Outlook mailbox, and filed data files as needed. Contract Tier 2 Helpdesk Technician

Contract Tier 1 Helpdesk Technician

Director of Information Technology Administrative Assistant On Call Sales Associate

Data Security Administrative Assistant

Commissioned Sales Associate

Hecht's Montgomery Mall, Ladies Shoes January 2005 - August 2005 Responsibilities: Responsible for register sales, visual display, regular point of sale, (POS), updates, corrective labeling, and restocking of ladies shoes. Belk's Department Store November 2004 - December

2004

Temporary Assignment was for store credit promotion. Seasonal Sales responsibilities were for register sales, visual display, regular point of sale, (POS), updates, corrective labeling, and restocking of foot apparel.

Marriott Systems Support Center February 2000 - January 2004

Responsibilities: Supported over 10,000 PC and laptop End Users via ACD telephone, pcAnywhere remote control, Tivoli remote control, and XP remote control support. Locations Supported: Full Service, Select Services and Extended Stay, Event Booking Centers and Home Office. Submitted User requests via Siebel ticketing system. Operating Systems Supported: Windows XP, Windows 98, Windows 95. Network Supported: Timely, expedited/reported network lags, outages and viruses to LAN Services, Operations and Customer Support, Distributed Systems and Network Management and System Administration; Troubleshot Ethernet connections and Windows Network Configurations; Troubleshot dial-up and virtual private network (VPN) connections; Gathered/Verified security data for network account registrations/updates; Cleared LAN Printer Queues (NT, XP and AS6000 (Unix)); Unlocked, Changed, Reset Network Passwords. Software Supported: Proprietary Software, Marriott Web Applications, MS Outlook 2000 (Email), Internet Explorer McAfee Virus Scanner, Microsoft Office 2000 Professional Suite (Word, Excel, PowerPoint, Access). Onsite Technologies August 1999 - December

1999

Responsibilities: Supported over 500 PC and laptop End Users via ACD telephone, desk side, and pcAnywhere remote conrol support. Novell Netware environment. Submitted User Requests via Magic ticketing system.

Vanstar now Inacom December 1997 - July 1999

Responsibilities: Supported over 500 PC and laptop End Users via telephone and pcAnywhere remote control support. Windows NT and 95 environment. Submitted User Requests via Remedy ticketing system.

Sales Associate

PC and Network Support / Tier 1, Desktop Support Analyst User Support Specialist

Help Desk Specialist

UMUC Administrative Offices May 1997 - December 1997 Responsibilities: Supported over 500 PC and laptop End Users via telephone and desk side support. Novell Netware, Windows 3.1 to 95 environment. Geico Insurance Company January 1992 - December

1996

(Also, I worked as a Secretary I for the Claims Department Manager, which required transcription from dictation and filing documents.) Responsibilities: Diversified Secretary IV administrative duties for the Field Sales Representatives Department and the department's Vice President under minimum supervision; Prepared correspondence using Microsoft Office, WordPerfect 5.1 and Harvard Graphics. Prepared check requisitions for Senior and Junior Management; Occasionally, prepared time entry sheets; Assisted in preparing weekly, monthly quarterly reports; Performed all word-processing and desktop publishing of the yearly business plan; Consistently, routed mail via Airborne Express to 10 Zone Managers throughout the US; Retained and logged Saturday Sales policies sent in by approximately 98 field representatives; Retrieved and sent Vice President's email; Screened incoming calls, opened and prioritized incoming mail. EDUCATION

SKILLS

Master of Science - MS, Data Analytics

Master of Science - MS, Information Technology Specializing in Database Systems Technology Bachelor of Science - BS, Computer and Information Science / Business Administration Online, Self-paced Real World Learning Experience, Data Analytics Career Track Correspondence Course Fashion Merchandising Career Diploma, Incomplete Associate's degree, Secretarial Science PC Technician

Secretary I to IV (Senior to Executive Secretary)

University of Maryland Global Campus 2016 - 2019

University of Maryland Global Campus 2012 - 2016

University of Maryland Global Campus 1994 - 2012

Springboard 2019 - 2020

Ashworth University 2004 - 2004

Sumter Area Technical College now Central Carolina Technical College 1986 - 1988

• Data Verification

• SAP CRM

• Billing Services

LANGUAGES

• English

CONTACT DETAILS

Phone No. :

803-***-**** (Personal Number)

Email : *****************@*****.***

Address : Sumter, South Carolina, United States

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