Office Administration & Customer Support Specialist
Resume:
SOPHIA CIPRA JANAMPA
Rock Hill, SC *****
️ *************@*****.***
PROFESSIONAL SUMMARY
Organized and motivated Office Assistant with over 5 years of experience in administrative support and customer service. Strong communication skills in Spanish and English, with proven ability to manage data entry, documentation, customer inquiries, and daily office operations. Detail-oriented, reliable, and committed to efficiency and accuracy in a professional office environment.
CORE SKILLS
Office & Administrative Support
Data Entry & Record Management
Customer Service & Front Desk Assistance
Cash Handling & Reporting
Document Preparation & Filing
Phone & Email Communication
Problem Solving
Time Management & Attention to Detail
TECHNICAL SKILLS
Microsoft Excel (Advanced)
Microsoft Word
PowerPoint
CorelDRAW
LANGUAGES
Spanish: Native
English: Intermediate
WORK EXPERIENCE
Office Support Tasker
DHL – USA
January 2024 – August 2024
Performed administrative and operational support tasks using digital and handheld systems.
Verified information, records, and documentation to ensure accuracy.
Maintained organized files and supported daily workflow efficiency.
Followed company procedures with strong attention to detail and deadlines.
Customer Service & Administrative Assistant
BBVA Continental Bank – Peru
March 2021 – November 2023
Assisted customers by providing accurate information on financial products and services.
Performed administrative duties including data entry, report preparation, and document control.
Managed cash handling, daily balancing, and transaction records.
Supported internal office operations and performance reporting.
Administrative Assistant
Luz del Sur – Peru
September 2019 – March 2021
Provided phone and office support regarding billing, service requests, and customer inquiries.
Coordinated internally with departments to ensure timely issue resolution.
Maintained accurate records, files, and administrative documentation.
Front Desk Assistant / Hostess
Applebee’s Restaurant – Peru
December 2017 – March 2019
Managed front desk reception and customer assistance.
Organized waiting lists and ensured customer satisfaction.
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