Senior Operations Director - Facilities, Finance & Program Management

David L. Owens

Shaker Heights, OH 216-***-****

linkedin.com/in/david-owens-09335313 ****@*********.***

Senior Operations Director

Facilities Management Financial Management Project Controllership

Resourceful, goal oriented administrative professional with over 40 years of experience in operations management, business development, and financial management in diverse environments. Adept at building business relationships and managing multi-million-dollar enterprises. Proven ability to communicate and negotiate deals with clients and demonstrated experience in public relations. Demonstrated history of excellence identifying cost reduction opportunities and streamlining operations with a focus on process improvement and time management. Specialized experience in budgeting and forecasting with management experience to take on added responsibility to meet deadlines. Solid expertise managing all aspects of multiple projects including financial management and administration. Known for achieving sustainable revenue growth in diverse industries and business environments.

Business Development

Program Management

Event Management

Public Relations

Budget Management

Management Consulting

Human Resources

Project Planning

Data Analysis

Proposal Writing

Recruiting

Sales & Marketing

Professional Experience

University Hospital System, Cleveland, Ohio 2024 – Present Lake West Medical Center, Willoughby, OH

General Manager Sodexo, EVS Director, Lake West Medical Center and affiliated healthcare locations, Northeast Ohio

Direct and coordinate the EVS activities for Lake West Medical Center and 6 affiliated offsite locations. Ensure that all EVS and quality standards are followed. Maintain a strong working relationship with various facilities to identify and execute operational improvement strategies.

Supervise projects and services simultaneously. Work with the hospital oversight teams comprised of hospital Senior Administrators, Department Managers, Supervisors, and Workers.

Design and execute EVS management programs and quality assurance strategies for the Lake West Medical Center and affiliated offsite locations to ensure DNV, HCAPS, CMS, HIPPA, OSHA and other regulatory agency compliance. Mentor, train and develop the staff and operational functions of the department.

Implement strategies to maintain and maximize the $4M annual budget for compliance and adherence utilizing EPIC, ORACLE, and STRATA JAZZ. Facilitate the implementation of proprietary and tailor-made training programs for infectious and communicable disease transmission control.

Cleveland Clinic Hospital System, Cleveland, OH 2021 – 2024

Environmental Services Director, Marymount Hospital Northeast Ohio

Co-Chair Diversity Equity and Inclusion Council

Direct and coordinate the EVS activities for Marymount Hospital. Ensure that all EVS and quality standards are followed. Maintain a strong working relationship with various departments to identify and execute operational improvement strategies.

Supervise projects and services simultaneously. Work with the hospital oversight teams comprised of hospital Senior Administrators, Department Managers, Supervisors, and Workers.

Design and execute EVS management programs and quality assurance strategies for the Marymount Hospital to ensure JCAOH, HCAPS, CMS, Nuvolo, HIPPA, OSHA and other regulatory agency compliance. Mentor, train and develop the staff and operational functions of the department

Implement strategies to maintain and maximize the $3M annual budget for compliance and adherence. Facilitate the implementation of proprietary and tailor-made training programs for infectious and communicable disease transmission control.

CBRE, Cleveland, OH 2020 – 2021

Facilities Environmental Quality Manager, Northeast Ohio

Direct and coordinate the EVS, facilities management and maintenance activities for 80+ regional Cleveland Clinic Hospital locations to include ASC’s, FHC’s and medical support buildings. Ensure that all EVS and quality standards are followed. Maintain a strong working relationship with clients and vendors to identify and execute operational improvement strategies.

Supervise multiple projects and services simultaneously. Recommend solutions for quality improvement while collaborating with various departments in the management of physical assets worth over $250M. Work with a team comprised of CBRE Administrators and Engineers, 13 EVS vendors, Cleveland Clinic Administrators, Cleveland Clinic Department Managers, Supervisors, and Workers.

Design and execute facilities management programs and quality assurance strategies for the GWS Healthcare platform of CBRE and Cleveland Clinic to ensure JCAOH, HCAPS, CMS, Nuvolo, HIPPA, OSHA, BRU and other regulatory agency compliance.

Implement strategies to maintain and maximize budget compliance and adherence. Facilitate the implementation of proprietary and tailor-made training programs for various Cleveland Clinic contracted vendors and departments for infectious and communicable disease transmission control.

AMERICAN RED CROSS OF NORTHEAST OHIO, Cleveland, OH 2018 - 2020

Executive Coordinator to the Regional CEO

Coordinate and support the activities of the Regional CEO and Leadership Team in the Northeast Ohio footprint which is comprised of 5 chapters covering 22 Northeast Ohio counties serving 4.5 million people.

Responsible for managing the Regional Board of Directors activities and meetings as well as participating in the weekly department head meeting and regional executive coordinator meetings. Act as lead for the chapter executive coordinators (4) and business ops liaison for the group. Input data into Salesforce from meetings and events that represent the activity of the Regional CEO and his community engagement that could lead to funding opportunities for the region. Submit and approve direct reports to the Regional CEO and his Concur meeting and travel expenses monthly. Support the scheduling of meetings for the annual Board giving campaign and track Board engagement through spreadsheets developed for that purpose.

Maintain employee rosters, volunteer data, Board rosters, other contacts used to conduct the business of the region and provide organizational and financial support. Maintain and manage the Regional CEO’s calendars, his participation on Community Boards and at community events to keep the American Red Cross prominent in the region and before potential donors.

Support team-building efforts in the region by being a positive and productive member and participant in the activities to support the mission, volunteer engagement and growth in paid staff.

AMERICAN RED CROSS NHQ, Columbus, OH 2016 – 2018

Division Transportation Manager

Directed logistics support for the division and biomedical regional headquarters in 16 states with $53M in physical assets and implemented strategies for effective use of resources to reduce operational costs. Led budget planning and allocation to ensure quality service and performance in all areas of transportation and delivery.

Conducted timely evaluation of financial and functional operations and presented report to the National Directors of Fleet & Logistics to demonstrate findings on expenses and activities. Collaborated with fleet staff to construct effective strategies for process improvement and quality assurance.

Implemented the new Volunteer Driver program (VDP) in the North Division. Achieved the goal of that program to reduce paid courier company expenditures. Hired a team of transportation coordinators who oversaw the VDP in the 16 states of the North Division that was identified for the initiative. Savings in the first year were over 3 million dollars for the continental states. $900,000 was directly attributable in cost avoidance and savings. Over 20,000 volunteer runs were made to accomplish this milestone.

AMERICAN RED CROSS OF NORTHEAST OHIO, Cleveland, OH 2015 – 2016

Regional Lead Facilities Specialist

Supervised new facilities implementation and maintenance for eight regional offices and 5-chapter offices in the 22 counties and oversaw budget allocation and utilization to ensure hassle-free running of daily operations. $15M in property assets were overseen and maintained.

Acted as a national real estate liaison and negotiated with vendors to ensure profitable and cost-effective solutions for logistics. Headed recruitment of regional staff and volunteers and collaborated with regional executive directors in the management of five chapters in the region.

Ensured all facility licenses, emergency testing, and certifications were current thus ensuring proper accreditation which was essential to maintaining operations.

Maintained an excellent safety record by promoting adherence to safe work practices, policies, and procedures.

Planned and executed strategy to ensure efficient management of assets. Managed, maintained, and supported the reliability of the systems, equipment, properties, and assets in the facilities.

SERVICE SUPPORT SOLUTIONS GROUP, MetroHealth Healthcare System, Cleveland, OH 2013 – 2014

Consultant/Training Manager

Supervised training and development sessions for support services divisions staff of 17 facilities ensuring adherence to regulatory agency standards.

Significantly improved the department’s performance by 25% within 6 months and improved company-wide quality assurance scores by 30% to the 90th percentile for HCAP’s ratings.

Took leadership role in guiding employees in various departments and recommended strategies for business development for other divisions.

Contributed to process improvement initiatives and acted as a member of various committees such as the Customer Deliverables Committee, Low Birth Weight Committee, and MHS Green Team.

Liaised with the Ombudsman office to address complaints regarding CSR activities and issues raised in relation to patient care.

Additional Experience:

Consultant, Acting Executive Director, Consortium of African America Organizations, Cleveland, Ohio

Founder & General Overseer, Body of Christ Assembly Heights Ministries, Cleveland Heights, Ohio

Senior Pastor, Shaker Heights Community Church, Shaker Heights, Ohio

President & CEO/Chief of Police, Uptown Cleveland Security Corporation, Cleveland, Ohio

Owner/Operator, State of Ohio MBE Firm, Owens Unlimited, Cleveland, Ohio

Assistant to Superintendent of Public Works, City of Shaker Heights, Shaker Heights, Ohio

Training Center Director, Lodging Industry Training Center, Cleveland, Ohio

Director Environmental Services/Guest Services, Associated Inns & Restaurant Corporation of America, Sheraton Hotels Division, Cleveland, Ohio

Director Environmental Services/Guest Services, Pratt Management Company, Sheraton Hotel Division, Aurora, Ohio

Director Guest Services/Room Service Director, Boykin Management Company, Marriott Hotel Division, Beachwood, Ohio

Associate Director Environmental Services, Saint Luke’s Hospital Association, Cleveland, Ohio

Education & Credentials

Business Administration, Oneida University, New York, NY Bachelor of Applied Science (Cum Laude)

OPOTC Private Law Enforcement Academy, Class “A” License, Cuyahoga Community College, Parma, OH

Communications, Cleveland State University, Cleveland, OH

FEMA Operations Section Chief, Certificate of Training Completion, Cleveland, OH

professional affiliations

Community Member, City of Shaker Heights, Neighborhood & Economic Development Committee

Member at Large, City of Shaker Heights, Board of Directors, Lee Road Development Fund

President, Board of Directors, Genesis Community Improvement Corporation

Member, Cuyahoga County Democratic Party, Elected Central Committee Official

Trustee, Executive Committee Member, Shaker Heights Democratic Club

Member, National Association of Fraud Examiners, Columbus, Ohio Chapter

Member, Phi Beta Sigma Fraternity- Beta Nu Chapter, Cleveland State University

Charter Member, American Society for Healthcare Environmental Services Directors, American Hospital Association

Previous Platinum Member, Ohio Association for the Healthcare Environment, American Hospital Association

Previous President, Board of Directors, Uptown Cleveland Security Corporation

Previous Member, Municipal Foreman’s & Laborers Union 1099

Previous Member, National Chiefs of Police Association

Student Government, Oneida University

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