Administrative & Operations Professional with 10+ Years Experience

Rebecca Burns

Trinity, Texas 936-***-**** *****************@*****.***

Professional Summary

Organized and dependable administrative and operations professional with 10+ years of experience in office coordination, customer service, retail leadership, and healthcare support. Proven ability to manage multi-line phones, oversee daily operations, train staff, handle scheduling, and maintain strong client relationships. Recognized for multitasking in fast-paced environments while maintaining professionalism, accuracy, and efficiency. Experience

Receptionist / Office Assistant

SYNERGY HomeCare June 2021 – November 2022

• Managed high-volume, multi-line phone system for patients, caregivers, and healthcare partners

• Conducted patient intake calls and gathered accurate service information

• Scheduled caregivers and coordinated client care services

• Maintained electronic documentation and confidential client records

• Assisted with caregiver recruitment, interviews, orientation setup, and drug screenings

• Participated in after-hours on-call rotation to support urgent care needs

• Communicated professionally with clients, families, and healthcare providers

• Supported administrative reporting directly to office Administrator Caregiver

SYNERGY HomeCare March 2021 – June 2021

• Assisted patients with activities of daily living (ADLs) including hygiene, mobility, and meal preparation

• Monitored and documented vital signs and changes in patient condition

• Provided medication reminders and documented compliance

• Accompanied patients to medical appointments

• Delivered compassionate emotional and physical support Keyholder / Shift Lead

Dollar General January 2022 – February 2023

• Supervised daily operations and staff performance in fast-paced environment

• Managed cash reconciliation and daily bank deposits

• Trained new employees and ensured compliance with company policies

• Resolved customer concerns professionally and efficiently Front Desk / Child Care Counselor

YMCA November 2019 – March 2020

• Managed check-in/check-out procedures and maintained accurate records

• Processed payments and maintained account documentation

• Enforced health and safety standards

Receptionist

Keller Williams Realty March 2004 – May 2004

• Scheduled appointments and coordinated calendars

• Managed data entry and created office documentation

• Greeted and directed visitors professionally

Education

Diploma – Humble High School May 2004

Coursework in Psychology 2010

University of Phoenix

Coursework in Psychology & Criminal Justice 2024 Butler Community College

Skills & abilities

• Management

• Problem solving

• Communication

• Leadership

References

Available upon Request.

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