Client Relations Expert
Resume:
PETER R. FREITAG
San Francisco, CA 94115-2512
Phone: 415-***-****
********@*****.***
PERSONAL INTRODUCTION
Sales and client service professional with in-depth experience in retail, travel and hospitality. EXPERIENCE
03/2009 – 09/2025
Freitag & Jardine LLC – Retail Sales and Management San Francisco, CA
Wholesale: Precious and semi-precious gemstones, rare and antique estate jewelry. Retail: Fine Jewelry, Gifts, and Watches.
• Sold important and museum quality pieces of rare and exceptional jewelry.
• Maintained an active client book. Responsible for client retention and referrals.
• Consistently met and exceeded goals.
• Established CRM database for customer and vendor tracking.
• HP rp5800 POS system.
03/2012 – 04/2013
Neiman Marcus – Retail Sales Associate, Fine Jewelry San Francisco, CA
Company Type: Large retail – Base plus commission
• Sold fine jewelry in the San Francisco store.
• Applied my strong selling, communication and customer service skills to achieving and exceeding personal performance goals.
• Developed strong relationships with clients through eCommerce customer service and by providing superior product knowledge and follow-through.
• Coordinated client events such as meetings with designers, private showings, luncheons and other special events.
• Brands represented: Forevermark diamonds, Assael pearls, David Yurman, Boucheron, Gurhan Couture, Marco Bicego, Roberto Coin and Roberto Coin Cento, and Steven Webster among others.
• Ultra-luxury: Van Cleef & Arpels boutique.
• Watches: Chanel, Harry Winston, Chopard, Van Cleef & Arpels and others.
• Worked in a team environment on a flexible schedule that required weekdays and weekends.
• Neiman Marcus POS system.
04/2010 – 03/2011
Nordstrom – Retail Sales Associate, Fine Jewelry
San Francisco, CA
Company Type: Large retail – Base plus commission
• Sold fine jewelry in the main San Francisco store.
• Consistently met and exceeded sales and new account goals.
• Maintained a personal client book to follow-up on purchases and maintain contact.
• Brands represented: Charriol, Mikimoto, Roberto Coin, Kwiat diamonds, Jack Kelege, David Yurman jewelry and watches and others.
08/2008 – 02/2009
Airship Ventures, Inc. – Guest Services and Sales
Mountain View, CA
Company Type: Ultra-luxury hospitality, tourism sales and customer service This was an ultra-luxury experiential product of one- and two-hour sightseeing flights in a semi-rigid airship at a cost of $500/hour.
• Actively performed all sales and guest services job functions including B to B and B to C sales.
• Provided concierge-level service at all times.
• Systems and Software: Globus Database, Microsoft Office for Mac. 08/2006 – 08/2008
The Travel Authority – Sales and Client Service
San Francisco, CA
Company Type: Multi-unit travel agency serving corporate and private clients.
• Achieved sales goals through improved sales generation and account management.
• Responsible for new business development and lead generation.
• Actively performed as a member of the sales team, specializing in corporate and private client travel, tour and cruise sales.
• Negotiated with all travel vendors (air, hotel, cruise, and car) for preferential pricing. 02/2006 – 08/2006
American Express TRS – Regional Sales and Operations Northern California and Nevada
Company Type: Luxury hospitality, tourism and financial service sales and client service
• Worked at retail sales and financial services sales offices in Northern California and Nevada.
• Delivered concierge-level Customer Excellence to cardholders at the Centurion and Platinum levels. Responsible for achieving P&L goals.
• Actively pursued new business from the cardholder base through cold calling, lead generation, group events, promotions and sales.
• Continuously improved upon customer service to meet and exceed the needs of the luxury client.
• Systems and Software: MS Office Suite, Lotus Notes, telephony. 05/2004 – 02/2006
Casto Travel – San Francisco, CA – Sales and Customer Service Company Type: Ultra-luxury tourism sales, hospitality, events, groups and concierge services.
• Based in London. Established and implemented five-year plan for European sales and client service operations.
• Worked in U.S. retail, group, meeting and event planning sales and operations.
• Coordinated Virtuoso membership and program tie-ins.
• Built the internal concierge service provided to high spending clients and corporate customers.
• Wrote and prepared newsletters, consumer and employee communications, websites, print and radio advertising.
• Systems and Software: Sabre GDS, MS Office, GoConcierge and telephony. Additional Experience
Synopsys, Inc. 11/2000 – 04/2003 Mountain View, CA – Corporate Travel Manager Lockheed Martin 11/1985 – 07/2000 San Jose, CA – Corporate Travel Manager United Airlines (6 years) San Francisco, CA – Passenger Service, Sales and Customer Service Eastern Airlines (11 years) Miami, FL, Los Angeles, CA – Passenger Service, Telephone Sales
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