Detail-Oriented Data Entry Clerk with 15+ Years Admin Experience

TRUDY A. GRANT

Houston, TX 713-***-**** ************@*******.*** LinkedIn:

linkedin.com/in/trudy-grant-8a7910122

SUMMARY

Customer-focused professional with 15+ years of experience supporting recruitment, customer service, and administrative operations in fast-paced environments. Experienced in candidate coordination, applicant screening support, onboarding assistance, client communication, and maintaining accurate records while ensuring positive candidate and client experiences.

CORE SKILLS

Recruitment Coordination • Candidate Support • Applicant Screening Assistance • Call & Email Communication • CRM Documentation • Scheduling & Availability Management • Onboarding Support • Client & Provider Relations • Confidential Data Handling PROFESSIONAL EXPERIENCE

Indian Mill Plank – Houston, TX

Office Coordinator Oct 2025 – Present

• Serve as a primary point of contact for customers, clients, and business partners.

• Respond to high-volume email inquiries, resolving issues and providing timely follow-up.

• Assist customers with billing questions, invoices, and account documentation.

• Coordinate schedules and service requests to ensure smooth daily operations.

• Maintain confidentiality and accuracy of all customer and company records. Mission Staffing – Houston, TX

Recruiting / Office Coordinator May 2025 – Oct 2025

• Assisted recruiters with applicant screening, qualification, and validation of candidate skills and credentials.

• Maintained and enriched candidate profiles to ensure accuracy of availability, credentials, and assignment details.

• Conducted professional telephone and email correspondence in accordance with communication guidelines.

• Coordinated candidate presentation packages and managed follow-up communications.

• Prepared and distributed candidate correspondence and email campaigns.

• Supported provider availability management, adapting to constant and last-minute schedule changes.

• Assisted with candidate onboarding, including First Day instructions, client orientation details, and follow-up check-ins.

• Prepared and ensured accuracy of confirmation letters prior to execution.

• Conducted follow-ups on behalf of internal teams and partners to ensure candidate and client needs were met.

LanceSoft Inc. – Remote

Account Manager Jan 2025 – May 2025

• Supported client accounts by answering inquiries and resolving onboarding issues.

• Maintained accurate CRM records and customer documentation.

• Communicated with clients to ensure expectations were met and concerns addressed. Medical Solutions – Remote

Affiliate Relations Manager 2022 – 2024

• Provided ongoing partner and affiliate support, resolving service issues and inquiries.

• Managed contracts, documentation, and compliance-related requests.

• Improved partner retention by 25% through proactive communication and relationship management.

Link Staffing Services – Houston, TX

Executive Assistant 2004 – 2020

• Delivered front-line customer and administrative support to clients, vendors, and internal teams.

• Managed high-volume phone and email communications.

• Assisted with HR, recruitment, and onboarding inquiries while maintaining confidentiality.

EDUCATION

B.S. Human Resources Management – University of Phoenix A.A. Business Management – University of Phoenix & Houston Community College TECHNICAL SKILLS

Microsoft Word, Excel, Outlook • QuickBooks • CRM Systems • Citrix • JobDiva • Power BI • TempWorks • Fieldglass

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