Customer Service Specialist with Strong Communication Skills
Resume:
MELISSA WASHINGTON
Orlando, Fl ***** 407-***-****
*******************@*****.***
OBJECTIVE
Customer Service Representative eager to bring effective communication skills and a commitment to timeliness and teamwork to a dynamic environment. Possesses advanced people skills and a readiness to learn, ensuring effective resolution of customer inquiries Dedicated to fostering a positive customer experience and contributing to team success.
SKILLS AND ABILITIES
Time Management, Problem Solving, Adaptability, Leadership, Empathy, Technical Proficiency, Critical Thinking EXPERIENCE
Hays 6/2025-2/2026
(Customer Service Rep) Inbound and outbound customer inquiries. Order tracking and account assistance. Handling customer complaints professionally. CRM updates and documentation Spectraforce 11/2024- 4/2025
(Benefits Specialist) (Customer Service Rep) Handle enrollment and ensure legal regulations. Research to optimize benefits and reduce costs. Data Accuracy and Compliance and Reporting Cornerstone 8/2022-9/2024
(Captain Concierge) Managing and overseeing front desk operations, resolving complaints, and providing exceptional customer satisfaction
Results CX 11/2023-6/2024
(Customer Service Rep) Manage incoming inquiries via phone, chat and email to ensure customer satisfaction. Updating account information, troubleshooting, and detail documentation of interaction with customer.
Gusto 6/2023-10/2023
(Human Resources) Onboarding and training, performance evaluation, payroll administration benefits management and ensuring legal compliance with labor laws Concentrix/Mercedes Benz 8/2022-4/2023
(Customer Service Rep) Maintain customer records, process billing, assist with returns to ensure satisfaction and loyalty, updating customer account information. Referring complex, unresolved issues to supervisors or specialized departments
Dramatic Education 6/2019-5/2021
(Program Coordinator) Ensure initiatives run smoothly by managing staff, supporting budgets, developing procedures, and managing daily operations.
Wadeview Community Center 5/2016-6/2019
(Children’s Counselor) (Team Lead) Supervise, mentor, and ensure the safety of children in school or community center settings. Logistics, Academic & Behavioral Support and Communication. EDUCATION
Victory Christian Academy 2014
High School Diploma
Partnership Certification 2015-2016
REFERENCES
Denesia Humpheries Vernardo Gray
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