Dispatch Coordinator and Fleet Support Specialist
Resume:
Candace Doss
Tualatin, OR
************@*****.***
Professional Summary
Authorized to work in the US for any employer
Willing to relocate to: Tualatin, OR
Work Experience
Dispatcher
Amazon DSP-Portland, OR
October 2024 to Present
DSP : Elev8d Expo
• Maintain all records for Company Fleet, including photos, invoices, HR related documents, hiring records, etc...
• Track all details of vehicles including cleaning, maintenance and potential damage.
• Inform Company Manager and Fleet Manager of findings and assist with driver coaching as related to maintenance findings.
• Respond to driver requests for assistance in solving on-the-road issues Schedule rescues and other scheduling-related activities.
• Accurately report emergency situations.
• Dispatch drivers to routes for the day.
• Occasionally drive vans and deliver packages
• Consistently communicate with Team Manager, Fleet Manager, and Owners regarding company processes.
• The ability to change focus and/or be attentive to multiple situations at once
• Route Management & Dispatch: Schedule and dispatch DSPs and drivers to assigned routes based on induction schedules, customer demands, and on-the-fly requests.
• Real-Time Driver Support: Provide live support to drivers during delivery hours, assisting with exception handling, navigation issues, and delivery problems to ensure successful first-attempt deliveries.
• Performance Monitoring & Training: Monitor driver performance against company standards, including photo quality and delivery success rates. Partner with management to coach and train drivers on best practices as outlined in the company delivery guide.
• Issue Resolution & Communication: Proactively contact drivers, DSPs, and recipients via softphone
(calls/text) and company-provided systems to verify and resolve delivery issues, ensuring accuracy and customer satisfaction.
• Field Support & Escalation: Periodically conduct ride-alongs with drivers within assigned territories to directly observe, diagnose, and resolve chronic delivery problems.
• Delivery Failure Analysis: Meticulously monitor, review, and validate the reasons for all failed delivery attempts. Work with drivers to address and correct any discrepancies in their reporting.
• Returns Processing: Efficiently process all returned undeliverable packages at the sorting center to facilitate valid redelivery attempts or final disposition.
• Team Collaboration: Assist management with DSP and driver recruitment, screening, onboarding, and performance monitoring activities.
Insurance Inspector
Mueller Reports
October 2023 to October 2024
• Coordinating with homeowners via text and phone call to schedule data collection and inspection dates/ times, following up when needed.
• Travelling to properties (sometimes unannounced) to conduct exterior home inspections.
• Conducting phone and onsite interviews regarding property specifics including but not limited to building materials, build year, private property protection, additions, renovations/construction, etc.
• Photographing the exterior and sometimes interior of the property including but not limited to photos of the roof, all sides of the home, exterior amenities, potential hazards, external obsolescence, heating, plumbing, electrical systems, interior furnishings and building materials.
• Identifying and reporting on potential hazards, quality or condition of the property, outbuildings, and the surrounding neighborhood if applicable.
• Measuring the exterior, and sometimes interior of the property and generating an accurate diagram of the home using Mueller's proprietary smartphone application. Tanning Consultant
Bogo Tanning
May 2021 to October 2024
• Working only on weekends
• Talented sales consultant to monitor and analyze our sales department performance and suggest new strategies.
• Use statistical analysis software and provide reports on sales and marketing metrics.
• Collaborating with the sales team and the marketing department to achieve business goals.
• Improve sales and increase profits.
• Customer Service and Educating clients, and creating a fun environment.
(5 Star equipment is the very best in county)
• Willing to learn
• Highly positive and friendly
• Team player
• dependable, team oriented, goal focused
• time management skills and ability to multitask
• positive, welcoming and attentive to needs of our guests Shift Leader/Recruiting Manager
Amazon DSP-Portland, OR
August 2019 to December 2021
DSP: 4Leaf
Started as a driver In a Month I got Promoted Twice. Currently In charge of Recruiting
Dispatch 08/05/20-9/02/20
• Do daily tasks of managing about 35 drivers.
• Take inventory every morning.
• Set schedule for drivers and organize for the morning wave.
• Fill out excel sheets
• Dispatch and answer any questions driver might have on the road
• Basic coaching every week with drivers on metrics
• Van inventory every week
• Basic payroll punching in hours
Recruiting: 09/2/20 - 12/15/21
• Managing applicants
• Call to schedule interviews ;about 50 per day
• Hold Interviews; about 10 per day
• Manage follow ups
• Send Background checks
• Send Drugs screens
• Schedule New hires for training
• Employment Authorization Papers
• Release forms
• Working with ADP
Barista
Dutch Bros Coffee-Tualatin, OR
June 2018 to January 2019
• Assisted customers with coffee/drink orders
• Made drinks to order
• Cleaning duties
Team Member
Zoup-Wilsonville, OR
August 2016 to August 2017
• Welcomed all customers
• Took customers' orders
• Trained new hires
• Responsible for answering the phone
• Ran the cash register
• Prepared sandwiches
• Cleared tables
• Opening and closing procedures
Education
Business
Northeastern Junior College-Sterling, CO
August 2017 to May 2018
High school diploma
Tualatin High School
September 2014 to June 2017
Skills
• Microsoft Office
• Customer support
• POS and cash handling
• Forecasting
• Decision making
• Hiring
• Negotiation
• Microsoft Powerpoint
• English
• Excel data analysis
• Phone communication
• Marketing
• Call Center
• Computer skills
• Leadership
• Time management
• Recruiting
• Sales
• Advertising
• Upselling
• Operations management
• Inventory data entry
• Filing
• Professional email communication
• Barista Experience
• ATS
• Supervising experience
• Microsoft office and Excel
• Data entry
• Conflict management
• Logistics management
• Attention to detail
• Teamwork
• Microsoft Publisher
• Multitasking
• Clerical experience
• Outside Sales
• Typing
• Talent acquisition
• Call center
• Databases
• Logistics
• E-commerce
• Logistics inventory management
• Microsoft Word
• Microsoft Outlook
• Appointment scheduling
• B2B Sales
• Administrative Experience
• Account Management
• Shift Management
• Organizational skills
• Customer service
• Business Development
• Salesforce
• Billing
• Dispatching
• Time management.
• Communication skills
• HR sourcing
• Conflict resolution
• Geographic analysis
• Driving
• Freight forwarding logistics
• Property management
• Supply chain transportation management
• Office experience
• Cold Calling
• Google Suite
• Microsoft Excel
• Microsoft Windows Server
Certifications and Licenses
Basic Personal Lines Certificate
October 2023 to Present
Food Handler Certification
January 2022 to January 2025
Property & Casualty License
CPR Certification
Driver's License
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