C-Level Executive Assistant and Operations Liaison

MELISSA LETSCH

203-***-**** *******.******@*****.***

C-LEVEL EXECUTIVE ASSISTANT

Detail-oriented Executive Assistant with extensive experience supporting senior leadership across legal, sales, marketing, human resources, and finance. Recognized for exceptional communication, confidentiality, and organizational excellence. Proven ability to manage complex calendars, streamline workflows, coordinate high-impact meetings, and enhance team collaboration. A flexible, proactive professional who drives efficiently and delivers high-quality results.

SKILLS

Microsoft Office 365 (Word, Excel, PowerPoint, OneNote, Teams, Outlook, Polls) • Skype • Zoom • Adobe Pro • Calendar Management • Travel Arrangements • Concur • SharePoint • Google Docs • Ariba • DocuSign • Thompson Reuters Legal Tracker • Fieldwatch • SAP • CMS • AS400 • ISIS • Cognos • Fleetview • Casetrack • CT Corsearch • Anaqua • Condecco • Yammer • Mosaic • Workday • SuccessFactors • SRM • N/C Orders • Irwin • Epic • RiskMatch • Salesforce • Copilot• ChatGPT

WORK EXPERIENCE

Tooher-Ferraris Insurance Group, Wilton, CT

EXECUTIVE ASSISTANT, 3/2025 - 11/2025

• Supported the Principal COO with daily operations and executive-level administrative needs.

• Managed complex calendar scheduling, travel logistics, and meeting coordination.

• Organized and prioritized the COO’s inbox, improving communication flow and response times.

• Prepared client materials and coordinated documentation for client meetings.

• Monitored policy renewals in RiskMatch to ensure timely follow-up.

• Entered and tracked business prospects in Epic to maintain pipeline accuracy.

• Coordinated monthly agency meeting logistics, including attendance and catering.

• Managed client intake: returned calls, completed forms, created records, and scheduled initial meetings.

• Served on the Culture Team, leading monthly meetings, managing budgets, drafting notes, assigning tasks, and reviewing contracts prior to COO approval.

FactSet, Norwalk, CT

EXECUTIVE ASSISTANT (Contractor/Temp), 12/2024-2/2025

• Provided executive support to the Investor Relations team.

• Coordinated quarterly earnings calls and investor relations conferences.

• Managed calendars, travel, and expenses through Concur.

• Utilized Irwin to gather data for investor meetings. Edgewell, Shelton, CT

EXECUTIVE ASSOCIATE, 1/2017 – 10/2024

• Supported the President of North America and facilitated major NA-wide meetings and Teams Live events.

• Managed bi-monthly NALT meetings, including agenda development and logistics.

• Streamlined processes and workflows to improve team efficiency.

• Maintained organizational charts and EPC Outlook Groups.

• Supported HR Manager Academy training programs.

• Provided administrative support across business units, managing heavy calendars, travel, expenses, catering, and offsite events.

• Represented the company’s values and contributed to culture and brand presence. SENIOR ADMINISTRATIVE ASSISTANT, Commercial

• Coordinated all aspects of major tradeshows, including NACDS Annual, Total Store Expo, and Foundation Week.

• Managed customer appointment scheduling, logistics, product displays, attendee registration, and sample distribution.

• Oversaw budgets, expense processing, and executive presentation materials.

• Maintained Sales Rosters, organizational charts, and EPC Sales Outlook Groups.

• Provided high-touch customer service and solutions support. SENIOR ADMINISTRATIVE ASSISTANT, Legal

• Supported legal department operations including correspondence, calendar management, document review, expense reporting, and file archiving.

• Prepared agreements and managed legal documentation workflows. Diageo, Norwalk, CT

LEGAL ASSISTANT, 9/2010 – 11/2016

• Provided administrative support including complex calendars, travel arrangements, correspondence, expense reports, docket reports, trademark certifications, and event planning.

• Identified opportunities for operational improvements.

• Served as a trusted, self-directed administrative partner. Other Work Experience

• Support Representative, Sales Operations, Covidien, Norwalk, CT

• Junior Account Executive, Marketing, Conair, Stamford, CT

• Specialist, Marketing, Philips Medical Systems, Shelton, CT Education

Gibbs College, Corporate Assistant Program

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