Operations, customer service & Client Relations Leader

Contact information

**** ** ****, ******, ****** States, 78101 ************@*****.*** 210-***-****

Professional summary

Results-driven professional with extensive experience in operations management and client relationship management, specializing in business operations and customer satisfaction. Proven track record in efficiently handling complex tasks across various trades, ensuring exceptional service delivery. Eager to leverage leadership skills and hands-on expertise to contribute to a forward-thinking organization. Employment history

Owner/Operator

TruHelping Hand, Adkins, Texas — Jan 2020

As the owner and operator of a professional handyman business, I provide high-quality repair, renovation, and maintenance services for residential properties. My work spans a wide range of trades, including plumbing repairs, electrical fixture installation, carpentry and trim work, drywall repair, painting, flooring installation, appliance setup, and general home improvement projects. I handle everything from small repairs to full-room remodels, ensuring each job is completed efficiently, safely, and to professional standards. In addition to residential service calls, I also maintain and service multiple Airbnb and rental properties, providing reliable upkeep, quick repairs, and ongoing maintenance support between guest stays. I take pride in delivering dependable craftsmanship, clear communication, and exceptional customer service—building lasting client relationships and a reputation for quality, honesty, and attention to detail. Executed comprehensive home renovations, elevating property value and ensuring client satisfaction through meticulous attention to detail. Fostered strong client relationships by providing clear communication and reliable service, resulting in repeat business and positive referrals.

Client Operations Manager

InGenesis, Inc., San Antonio, Texas Metropolitan Area — Jan 2021 - Mar 2025 As the client operations manager, I managed the full hiring process for all temp-to-hire associates supporting operations at the Toyota plant in San Antonio. I was responsible for conducting orientations for all new hires, ensuring they understand company policies, procedures, and expectations. My role involves overseeing payroll and timekeeping for more than 100 associates across four warehouses, maintaining accuracy, compliance, and timely processing.

In addition to onboarding and payroll, I handle a variety of human resource functions, including tracking employee certifications, scheduling renewals, and ensuring compliance with company and client requirements. I monitored attendance and punctuality, record infractions, and conduct counseling sessions when corrective action is required. When necessary, I issued verbal warnings and manage terminations in accordance with company policy. Recognized for professionalism, organization, and strong interpersonal skills, I serve as a key liaison between associates, supervisors, and management—supporting both workforce efficiency and employee success. Angel Avila

Owner/Operator

Assistant Manager

Planet Fitness, San Antonio, Texas — Jan 2020 - Jan 2021 I began my employment with the company in January 2020 as an Overnight Front Desk Associate, responsible for assisting members with account inquiries, guest check-ins, and billing issues. I processed all nightly transactions, maintained accurate cash handling procedures, and ensured proper reconciliation of the cash drawer at the end of each shift. In addition to providing excellent customer service, I was responsible for cleaning and sanitizing the gym during overnight hours—dusting, vacuuming, mopping, and disinfecting all equipment and high-traffic areas, as well as performing deep cleaning of locker rooms. In May 2020, I was promoted to Assistant Manager following the deployment of the previous manager, in recognition of my management experience and strong customer service background. In this role, I continued to support front desk operations while taking on expanded leadership duties. These included assisting the General Manager with daily operational reports, processing end-of-day financial deposits, interviewing and training new front desk associates, and developing staff schedules based on gym usage and member needs. I also played an active role in maintaining member satisfaction and ensuring smooth facility operations across all shifts. Service Technician

TD Rentals, Pecos, TX — Jul 2018 - Jan 2020

I began my employment with the company assisting in the yard and supporting deliveries of rental equipment to various job sites. Shortly after, I transitioned into the role of Service Technician, specializing in port-a-john maintenance and septic tank services. In this position, I was entrusted with maintaining and updating delivery and service schedules, organizing route maps, and creating location pin drops to ensure efficient service coverage across all sites. I consistently worked 14–16 hour shifts on a rotating schedule of 11 days on and 3 days off, demonstrating strong reliability, time management, and commitment to completing all assigned tasks safely and on schedule.

Manager

Express Tire and Brake, Fredricksburg, tx — Nov 2012 - Aug 2018 As the Shop Manager, I oversee all facets of daily operations, including scheduling, workflow management, customer service, and repair coordination. I manage incoming service requests, assist with hands-on labor and maintenance when needed, and ensure all customer vehicles are serviced efficiently and to quality standards. I am responsible for ordering all shop supplies, repair parts, and materials required for daily operations while maintaining accurate inventory levels and cost control. In addition to shop operations, I manage payroll, budgeting, and banking duties—including tracking daily sales, processing deposits, and maintaining cash flow for register and operational needs. I also oversee U-Haul rental operations at the location, serving as the main point of contact for rentals, returns, and supply ordering. I have streamlined daily operations by optimizing staff scheduling, leading to significant improvements in service efficiency and customer satisfaction. I foster a positive, team-oriented environment that promotes communication, accountability, and collaboration. Through careful monitoring of sales trends and expense management, I have implemented budget controls that improved profitability and optimized resource allocation. Laborer / Crew Lead

Felix Perez painting and remodeling, San Antonio, Texas — May 2012 - Nov 2012 Performed a wide range of general labor duties, including painting, woodwork, equipment cleaning, and job-site preparation. Managed the ordering, pickup, and delivery of materials and supplies for various projects to ensure efficient workflow. Supervised team members by assigning tasks, providing instruction on work procedures, and ensuring quality standards were met. Maintained accurate records of employee hours and processed appropriate compensation. Demonstrated reliability, leadership, and strong attention to detail in completing projects safely, efficiently, and on schedule.

Senior Operations Manager

Golds Gym — Jan 2003 - May 2012

Oversee all aspects of daily gym operations, ensuring smooth workflow, excellent customer service, and a safe, clean environment for members and staff. Manage front desk, housekeeping, and childcare departments, including scheduling, inventory control, and daily supply management. Support customer service functions by assisting with membership sales during peak hours and achieving sales goals for front counter retail, beverages, food, and supplements.

Responsible for ordering supplies for all departments, maintaining budgets, and managing payroll for all operational staff. Monitor equipment functionality and workout areas to ensure safety, cleanliness, and compliance with facility standards. Handle all daily financial activities, including tracking sales, preparing deposits, and maintaining accurate cash flow for register operations. Recognized for strong leadership, organization, and commitment to maintaining an exceptional member experience and efficient facility operations. Operations Manager

A to Z Tire and Battery, Austin, Texas — Jan 2000 - Jan 2003 Oversee all aspects of daily shop operations, including scheduling, workflow management, and customer service. Handle all customer inquiries, service requests, and repair coordination while assisting with hands-on labor and maintenance as needed to ensure timely and high-quality results. Manage ordering and inventory of all parts, tools, and supplies required for both repair jobs and daily shop operations. Responsible for overseeing payroll, budgeting, and financial management for the shop. Maintain accurate records of daily sales, process bank deposits, and manage cash flow for register and operational needs. Recognized for strong organizational skills, attention to detail, and the ability to balance administrative and technical responsibilities to ensure efficient, customer-focused shop performance. Assistant Manager

National Tire and Battery, San Antonio, Texas — Jun 1997 - Apr 2000 My responsibilities included overseeing daily store operations and managing staff scheduling based on sales performance, labor budgets, and business needs. I worked primarily the evening shift, ensuring smooth operations by supervising staff, maintaining service standards, and addressing any customer or operational issues that arose. I was responsible for monitoring daily sales activity, tracking inventory levels, and reordering merchandise and supplies as needed to meet demand and maintain stock accuracy. In addition, I compiled and reported daily sales data to the corporate office to support accurate financial tracking and decision-making. On weekends, when the general manager was off duty, I served as the acting manager, overseeing all store operations, supervising staff, handling customer escalations, managing cash flow, and ensuring all policies and procedures were followed. Through this role, I strengthened my leadership, organizational, and problem-solving skills while supporting a productive and customer-focused work environment.

Education

Certificate

San Antonio College of Medical and Dental Assistance, San Antonio, Texas — Jan 2005 - Nov 2005 Medical/Clinical Assistant

basic

East Central High School

Basic Skills and Developmental/Remedial Education

Skills

Operations Management Attention to detail

Customer Engagement Staffing and training development Payroll processing Handyman

Leadership Multitasking

Microsoft Office Human Resource Oversight

Client relationship management Cost Management

Time Management Basic Maintenance

Attention to detail Schedule Management

Vehicle Maintenance Planning

Inventory Management Inventory Control

Verbal and Written Communication Dependable and reliable Vehicle Inspection

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