Remote Customer Support Specialist with Strong Service Skills

MILLICENT THOMAS, PH.D.

*********.****@*******.***. 346-***-**** Katy, Texas 77449

Summary Communicative Professor strives to teach course information to build students lifelong skills. Create a teaching atmosphere and consistency that supports openness and transparency. Engage educator to maintain the highest standards of classroom instruction.

Extensive engagement teaching a diverse student population

Skills

Online instruction Lesson planning

Student assessment Classroom management

Team leadership In-class lectures

Critical thinking Student engagement

Effective communication Problem solving abilities

Time Management Microsoft Suite

Experience

Lone Star College System Houston Integrated innovative technologies into classroom

Texas instruction when appropriate

Adjunct Professor- EDUC-1300 Video conferences to remote learning opportunities

Organized lectures, assignments, and assessments to ensure objectives were met

Engaged students through interactive activities that encouraged critical thinking about course materials

Provided guidance on assignments outside class if needed

Assessed student performance through tests, quizzes and assignments

Documented student assignments, attendance and test scores in online reporting systems

Girls and Boys Preparatory Prepared lesson plans, provided instruction

Academy Houston Corrected assignments,

Middle School Teacher Organized extracurricular activities

07/2013- 07/2014 Provided tutoring when requested

Held parent meetings

DeVry University Houston Enhanced syllabus and instruction in introductory

Texas courses: Sociology, Qualitative Research, Critical

Adjunct Faculty Thinking and Teamwork

College of Arts and Sciences

07/2010-12/2012

University of Phoenix Houston Created and delivered workshops, seminars, and

Texas other training opportunities

Faculty Development Administrator Gathered feedback from faculty to enhance

11/2003-04/2010 departmental functions

Assessed the effectiveness of programs and initiatives and make recommendations for improvement.

Worked from expectation list to promote academic rigor

Supported faculty development and professional growth.

Created and delivered workshops, seminars, and other training opportunities on topics relevant to faculty development

Education and Training

State University of New York at Buffalo Buffalo, New York

Ph.D. Social Foundations

02/1999

Buffalo State College Buffalo, New York

M.S. in Student Personnel Administration

05/1985

State University of New York at Buffalo Buffalo, New York

B.A. African American Studies

06/1974

Accomplishments

Lone Star College - Faculty Recognition Award

University of Phoenix-Staff Award

Featured in The Chronicle of Higher Education

Featured in Houston Woman’s Magazine

University of Phoenix- Conference Organizer: A Liberal Arts Education in a Business School

Publications

Katy Christian Magazine-Online and The Amsterdam News: Why We Celebrate

The Chronicle of Higher education: Education- the Equalizer

Houston Woman Magazine: Professor Pens book to bring education and awareness to lives of single parents

Move Mountain: The lived experience of African American, female, middle-class, single parents

And Yet, We Still Stand

Leadership Matters

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