Executive Administrative & Client Services Leader
Resume:
Gabrielle Green
Executive Administrative & Client Services Professional
Memphis, TN
**********.**********@*****.***
SUMMARY
Administrative & Client Services Professional with 10+ years of experience supporting high-volume operations and senior leadership across fast-paced environments. Known for delivering exceptional customer experiences, maintaining strong long-term client relationships, and ensuring seamless day-to-day administrative and operational support. Highly organized, detail-driven, and service-oriented with strengths in communication, calendar management, and cross-functional project execution.
SKILLS
Client Relations Vendor Communication Cross-Functional Coordination
Office Administration CRM Management Conflict Resolution
Calendar Management Document Control Time Management
EXPERIENCE
Adaro Realty, Memphis, TN - Licensed Realtor
March 2022 - Present
●Executive-Level Client & Transaction Management: Manage complex, multi-party real estate transactions from contract to closing, coordinating timelines, documentation, and compliance across attorneys, lenders, inspectors, and clients. Ensure seamless execution of deliverables while maintaining strict confidentiality and adherence to legal and financial guidelines.
●Contract Administration & Operational Oversight: Draft, review, and negotiate purchase agreements and related documentation while overseeing earnest money transfers, expense tracking, and closing logistics. Maintain accurate financial records and organized digital filing systems to ensure compliance, reporting accuracy, and operational efficiency.
●Stakeholder Communication & Strategic Relationship Management: Serve as the primary liaison between clients and external partners, managing communications, follow-ups, and issue resolution to ensure alignment and deadline adherence. Analyze market and regulatory trends to inform client strategy while fostering long-term professional relationships built on trust and integrity.
CreatedFWD, Memphis, TN - Customer Experience Specialist (Contract)
May 2021 - March 2023
●Executive Communication & Stakeholder Coordination: Managed high-volume inbound and outbound communications across phone and email channels, serving as a key liaison between leadership, clients, and external stakeholders. Ensured timely responses, professional brand representation, and consistent follow-through on action items and escalations.
●Confidential Documentation & Issue Resolution: Handled sensitive client and financial records with strict confidentiality and discretion. Investigated and resolved complex concerns, escalated priority matters appropriately, and maintained accurate documentation to safeguard organizational integrity and compliance.
●Operational Process Improvement & Retention Support: Monitored recurring service trends and workflow gaps to inform leadership decision-making and drive process enhancements. Partnered cross-functionally to implement solutions that improved efficiency, strengthened client retention, and supported long-term operational growth.
Property Management Group, Memphis, TN - Leasing Agent
September 2023 - August 2024
●Client & Stakeholder Coordination: Served as the primary liaison for prospective and current residents, guiding stakeholders through the full leasing lifecycle from inquiry to lease execution. Managed communications, follow-ups, and documentation to ensure alignment, deadline adherence, and a seamless client experience.
●Administrative Operations & Document Management: Oversaw daily front-office operations, drafted and processed lease agreements, prepared move-in documentation, and maintained organized digital and physical filing systems to ensure compliance, accuracy, and efficient workflow management.
●Marketing Support & Community Engagement: Developed branded marketing materials and digital content to increase property visibility and generate qualified leads. Coordinated resident communications and engagement initiatives to strengthen retention, improve satisfaction, and support overall operational goals.
Multi-South Management Service, Memphis, TN - Leasing Agent
January 2023 - May 2023
●Lead Management & Process Coordination: Managed inbound inquiries and walk-in prospects, coordinating property tours, follow-ups, and application processes to ensure timely communication, organized tracking, and seamless progression through the leasing lifecycle.
●Marketing Coordination & Community Engagement: Developed and executed localized marketing initiatives, including digital outreach, promotional campaigns, and resident events to increase visibility, strengthen engagement, and support occupancy goals.
●Administrative Operations & Compliance Management: Maintained organized office systems by overseeing leasing documentation, resident records, and compliance files. Ensured accuracy, regulatory adherence, and efficient day-to-day workflow through structured document control and process consistency.
Beauty & Company, Memphis, TN - Marketing Manager
December 2017 - August 2020
●Strategic Marketing & Executive Reporting: Developed and executed multi-channel marketing strategies to increase brand visibility and customer engagement, growing social media audiences to 10K+ followers. Analyzed performance metrics and prepared campaign insights to inform leadership decision-making and future strategic planning.
●Campaign & Event Operations Management: Planned and led branded photoshoots, promotional events, and live activations by coordinating vendors, overseeing logistics, and managing on-site execution. Ensured timelines, budgets, and deliverables were aligned with organizational objectives and brand standards.
●Budget Oversight & Performance Optimization: Managed campaign budgets, tracked ROI, and directed brand ambassador initiatives to strengthen loyalty and expand outreach. Identified opportunities for operational efficiencies and strategic growth through data-driven evaluation and resource allocation.
EDUCATION
Belmont University, Nashville, TN - Bachelor of Business Administration
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