Operations Leader & Team Development Expert

Kenneth W. March

Grandview, MO ***** 816-***-****

*********@*****.***

Customer Service

Accomplished, goal-oriented leader with a comprehensive management background encompassing the areas of operations management, strategic planning, and staff development. Demonstrated leadership abilities in driving daily operations, overseeing multiple departments, and supervising personnel. Articulate communicator with expertise in training staff and delivering insightful presentations to audiences of varying sizes. Recipient of an award for exemplary performance.

Operations Management

Staff Training & Dev

Strategic Planning

Creative Thinking

Personnel Supervision

Budget Administration

Regulatory Compliance

Marketing Strategies

Public Speaking

Process Optimization

Continuous Improvement

Problem Solving

Professional Experience

Allstate Insurance, Minneapolis, MN

Property and Casual Personal Lines Agent February 2025-January 2026

Worked remotely responding to incoming leads by phone or internet. Seeking to give the customer a quote on their home and auto and facilitate in the sales process

ACC, Overland Park, KS

Custodian Feb 2024 February 2025

Responsible for the daily cleaning and maintenance of the client’s facility.

FULL POTENTIAL SOLUTIONS, Kansas City, MO

Team Manager, August 2020-January 2024

Manage the hiring, development, and performance of the team. Coach agents to successfully achieve their goals. Set team direction, resolve problems and provide guidance to members of the team. Inspire others to deliver their best daily. Adapt departmental plans and priorities to address business and operational challenges. Perform supervisory audits on a daily basis.

Aura Sales Agent, February 2020 – August 2020

Following up with potential customers from inbound and outbound calls. Discovering their need for identity protection through open ended questions and then positioning them with one of our programs that fit their needs. Responsible for taking them through the application process and securing payment for the plan they chose.

Enrollment Advisor, April 2018 – February 2020Present

Responsible for following up with potential students that have requested information about one of our academic programs. This includes being in persistent contact with the potential student to assist them through the application and admittance process.

NATIONAL AMERICAN UNIVERSITY, Overland Park, KS

Campus Director of NAU, 2012, 2013 - 2017

Develop strategic plans and annual budgets for the campus. Continuously maintain compliance with applicable university, state, and federal standards during operations.

Consistently demonstrate people management abilities by overseeing multiple campus-wide departments, leading a Financial Aid team, and supervising staff such as program coordinators.

Made key decisions on numerous processes, including marketing and recruitment strategy.

Regional Vice President of Campus Operations, Southeast Region of NAU, 2012 - 2013

Developed fiscal campus budgets across 12 regional campuses, ensured personnel adherence to university goals, and oversaw graduate placement

Education

Bachelor of Arts: Biblical Studies (Magna Cum Laude), Piedmont Baptist Bible College, Winston-Salem, NC

Professional Development

Leadership Development Program & Disney’s Approach to Quality Service: National American University

Technical Proficiency

Microsoft Office (Word, PowerPoint, Excel, and Publisher)

Citrix Program Neighborhood: Campus Vue, Sales Force

Awards & Recognition

Recipient of the 2015 Pillar of Excellence Award for Compliance

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