Retail Operations Leader with Store Expertise
Resume:
Weronika Fritz
Washington, DC *****
********.*****@*****.***
Willing to relocate: Anywhere
Work Experience
Assistant Store Manager
Aeropostale SPARC Group-Springfield, VA
Present
Managed opening and closing store
• Managed nightly register, sales and cash totals
• Supervised associates
• Managed store operations
• Rearranged and detailed store merchandise according to company standards
• Acted as customer service representative
• Managed daily reports of transactions
Supervisor
DSW-Designer Shoe Warehouse-Alexandria, VA
March 2023 to November 2024
• Oversee staff
• Assign employees to specific tasks
• Adhering to safety standards, policy and procedures
• Conduct to retail inventory
• Maintain inventory
• Resolve customer complaints and inquiries
• Cash handling and deposits
• Maintain sales floor
• Responsible for managing daily cash transactions
• Train new hires
Operations Manager
Crocs-Oxon-Hill, MD
August 2022 to February 2023
• Maintaining the appearance of the store by monitoring the condition of the store environment and merchandise.
• Monitoring inventory levels to ensure that they do not drop below required amounts
• Receive and process shipment
• Maintain inventory
• Conduct retail inventory
• Cash handling and deposits
• Oversee staff
• Assign employees to specific tasks
Assistant Manager
Jockey International-Oxon Hill, MD
October 2020 to July 2022
• Promoted to Assistant Store Manager
• Managed opening and closing store
• Managed nightly register, sales and cash totals
• Supervised associates
• Managed store operations
• Rearranged and detailed store merchandise according to company standards
• Acted as customer service representative
• Managed daily reports of transactions
Receiving Lead
Event Network, Inc-Washington, DC
October 2018 to May 2020
Count, weigh or measure items of incoming shipments in order to verify information against invoices, orders, bills of lading or other records
• Examine and unpack incoming shipments; record shortages and reject damaged items
• Route items to various departments
• Investigate and resolve situations where items received are not properly documented in the daily receipt log
Sales Lead Manager
New York & Company-Arlington, VA
August 2017 to August 2018
Demonstrate business acumen to drive sales results and achieve individual and store goals in line with Company initiatives follow plans/directions/schedules and act with a sense of urgency to meet the changing priorities, store needs and demands of the business.
• Follow plans/directions/schedules and act with a sense of urgency to meet the changing priorities, store needs and demands of the business.
• Effectively promote all Brand Initiatives (Credit, Reward, Email Capture, etc.) and achieve all personal goals Customer.
• Set a performance example for Sales Associates to improve key metrics and drive sales.
• Support a store culture that is committed to exceeding customer expectations and delivering the highest level of customer service at all times.
• Reinforce the talent strategy to support a high-performing and engaged team accountable for store results.
• Ensure Sales Associates are adequately trained; provide Sales Associates with in-the-moment feedback and coaching on selling behaviors, customer service, operational tasks and merchandising. Bus Operator
WMATA-Washington-Washington, DC
June 2014 to March 2017
• Commitment to operating the coach bus in a safe manner and following traffic laws.
• Be available to work various work schedules including weekends and holidays.
• Comply with local, state and federal transit regulations.
• Collect bus fares using the new fare boxes .
• Provide stellar customer service and respond to customers in a courteous manner.
• Possess a level of professionalism to represent the SORTA/Metro brand.
• Be aware of hazardous and suspicious packages.
• Assist customers with disabilities.
• Report emergency, accidents or eminent safety conditions to dispatcher.
• Pre-inspect coach to detect and report safety or maintenance problems.
• Observe time schedules along specified route while picking up and discharging passengers.
• Ensure receipt of proper fare and accept or issue passenger transfers.
• Observe safe operating practices at all times.
• Operate wheelchair lift as needed.
• Answer passenger questions and requests, furnish accurate information, and appropriately deal with disorderly or unruly passengers.
• Report mechanical defects, accidents, road hazards, personal or passenger injuries to dispatch or supervisors.
• Operate a two-way radio as needed.
Cash Manager
ESBN-Washington-Washington, DC
August 2012 to May 2014
• Manage incoming and outgoing cash effectively on a daily basis.
• Develop strategies to optimize cash position of the company.
• Predict cash requirements and cash financial reports.
• Maintain a backup of all financial data.
• Maintain security and confidentiality of financial records.
• Develop professional knowledge on cash management processes and techniques. Store Manager
Avenue Clothing-Waldorf, MD
September 2010 to July 2012
Demonstrate business acumen to drive sales results and achieve individual and store goals in line with Company initiatives follow plans/directions/schedules and act with a sense of urgency to meet the changing priorities, store needs and demands of the business.
• Follow plans/directions/schedules and act with a sense of urgency to meet the changing priorities, store needs and demands of the business.
• Effectively promote all Brand Initiatives (Credit, Reward, Email Capture, etc.) and achieve all personal goals Customer.
• Set a performance example for Sales Associates to improve key metrics and drive sales.
• Support a store culture that is committed to exceeding customer expectations and delivering the highest level of customer service at all times.
• Reinforce the talent strategy to support a high-performing and engaged team accountable for store results.
• Ensure Sales Associates are adequately trained; provide Sales Associates with in-the-moment feedback and coaching on selling behaviors, customer service, operational tasks and merchandising. Assistant Manager
Ashley Stewart-Oxon Hill, MD
September 2006 to August 2010
Demonstrate business acumen to drive sales results and achieve individual and store goals in line with Company initiatives follow plans/directions/schedules and act with a sense of urgency to meet the changing priorities, store needs and demands of the business.
• Follow plans/directions/schedules and act with a sense of urgency to meet the changing priorities, store needs and demands of the business.
• Effectively promote all Brand Initiatives (Credit, Reward, Email Capture, etc.) and achieve all personal goals Customer.
• Set a performance example for Sales Associates to improve key metrics and drive sales.
• Support a store culture that is committed to exceeding customer expectations and delivering the highest level of customer service at all times.
• Reinforce the talent strategy to support a high-performing and engaged team accountable for store results.
• Ensure Sales Associates are adequately trained; provide Sales Associates with in-the-moment feedback and coaching on selling behaviors, customer service, operational tasks and merchandising. Office Manager/Service Writer
Indian head auto center-Fort Washington, MD
June 2003 to August 2006
• Welcomes visitors by greeting, welcoming, and directing them appropriately.
• Coordinate office activities and operations to secure efficiency and compliance to company polices.
• Supervise administrative staff and divide responsibilities to ensure performance.
• Manage phone calls and correspondence.
• Support budgeting and bookkeeping procedures.
• Create and update records and database with personnel, financial and other data.
• Assists in the ordering and receiving of office supplies
• Assists with other related clerical duties including photocopying, faxing and filing
• Maintains the reception area
• Schedules use of meeting rooms
• Opens, sorts, codes and distributes incoming mail and faxes
• Service writing
• Inspecting vehicle with customer before and after service Retail Supervisor/Manager
Education
Business Administration (Associates)
Strayer University-Suitland, MD
September 2014 to September 2014
High school diploma or GED
Friendly High School-Fort Washington, MD
September 1999 to June 2003
Some college
Skills
• Bar
• Retail math (10+ years)
• Microsoft Powerpoint
• Management (10+ years)
• Cash handling
• Staff supervision
• Team management
• Food handling
• Retail store experience
• Retail sales transactions
• Time Management (4 years)
• Assistant Manager Experience
• Employee engagement
• Heavy equipment operation
• Supervising experience
• Basic math
• Product placement
• Specialty store experience
• Attention to detail
• Average order value (success metric)
• Cash management
• Supervising Experience (9 years)
• Cash handling (9 years)
• Sales management
• Succession planning
• Communication skills (10+ years)
• Cleaning
• Retail inventory assessment procedures
• Cash register
• Assembly
• Typing
• Customer support (5 years)
• Store Management Experience (2 years)
• Product management
• Dealership experience
• Retail sales - Retail sales experience (6-10 years)
• Order Picking (2 years)
• Time management
• Office experience
• Excel data analysis
• Leadership
• Customer service (10+ years)
• Planograms (8 years)
• Service writing (2 years)
• Visual merchandising
• Merchandising
• Organizational skills
• Fashion retail
• Management
• Analysis skills
• Interpersonal skills
• Restaurant experience
• Record keeping
• Economic Order Quantity
• Retail compliance procedures
• Product presentation
• Patience
• Food service
• Handling customer inquiries
• Ability to follow instructions
• Automotive sales
• Technical Proficiency
• Team leadership
• Grocery store
• Teaching
• Service writing (2 years)
• Loyalty programs
• Recruiting
• Computer operation
• Computer literacy
• Retail customer service procedures
• FIFO
• Interviewing (1 year)
• Microsoft Outlook Calendar
• Staff training
• Merchandising display arrangement
• Guest services
• Clover
• Sales
• Microsoft Outlook
• Automotive service
• Team development
• Fashion styling
• Phone etiquette (5 years)
• Managing retail teams - Largest retail team managed (6-10 team members)
• Paratransit
• Square (POS)
• Supervisor experience
• Writing skills
• Mobile devices
• Math
• Direct sales
• Windows
• Workday
• Phone communication
• Conflict management
• Store opening/closing procedures
• Office management
• POS
• Receiving (6 years)
• Employee orientation
• Cycle counting inventory management
• Staff scheduling
• Microsoft Excel
• Shipping & Receiving (2 years)
• Processing cash transactions
• Payroll
• Customer service (10+ years)
• English
• Planograms
• Retail Sales (10+ years)
• Merchandising (7 years)
• Operations Management (5 years)
• Retail Management (9 years)
Certifications and Licenses
Driver's License
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