Customer Service & Operations Leader with 15+ Years

Joselito Gomez Jr.

915-***-**** • **********@*****.*** • El Paso, TX

Professional Summary

Customer service and operations supervisor with 15+ years of experience leading teams, improving performance, and resolving customer concerns. Recognized for being people-oriented, adaptable, and goal-driven, with strong skills in Microsoft Office, Excel, Power BI, and collaboration tools. Experience

VitalChek – El Paso, TX

Supervisor 2012 – Aug 2025

- Managed and coached a team of customer service representatives, improving productivity and satisfaction.

- Handled escalated issues and implemented process improvements.

- Prepared reports and tracked performance metrics using Excel and Power BI. Customer Service Representative 2007 – 2012

- Delivered high-quality customer support via phone and email.

- Consistently exceeded performance metrics for resolution rates. Early Experience (2002 – 2007)

Chuck E. Cheese – Cook, Home Depot – Lot Attendant, Hobby Lobby – Stock Clerk, Peter Piper Pizza – Bus Boy

Education

Franklin High School – El Paso, TX Diploma, 2002 El Paso Community College & University of Texas at El Paso Coursework, 2002

– 2007

Volunteer

Operation School Bell – Volunteer

- Assembled and distributed school supply donations for underprivileged children. Skills

Customer Service & Team Leadership • Microsoft - Excel, Word, Teams, Power BI • Problem Solving

Contact this candidate