Accounts & Operations Coordinator
Resume:
Kokesha Joiner
Accounts Coordinator
Contact
Kokesha Joiner
*******.******@*****.***
Summary
Team player and goal driven leader with outstanding work ethic and time management. An efficient, dependable employee, able to quickly access a situation and make decisions in the absence of immediate direction. Great problem solver who has an outgoing personality, very personable. Enjoys working closely with clients and colleagues.
Education
South Mountain Community College: Associate Degree in Art
August 2011
Recent Work History
Amazon Transportation Specialist (ROC)
Specialist facilitates the flow of information between different stakeholders: Fulfillment centers, Carriers, Sort Centers and Delivery Stations.
Resolves any potential issues that impact customer experience and delivery performance.
Provides timely resolution to the problem at hand by researching and querying internal tools, by taking real-time decisions and having effective communication with the stakeholders. Able to provide Customer Experience without compromising on time and costs.
Knowledge in Basic understanding of logistics and should be able to communicate clearly in the verbal and written form.
QUALITY ASSURANCE ADJUSTERS`
QA CLAIMS, MARCH 2023 – APRIL 2024
● State Farm Fire Claims (Remote)
● Initial Loss Reporting-Claim Submission
● Excellent and patient communicator, comfortable interacting with customers, executive leadership, technologists, and production teams
● High Volume call center: Inbound and Outbound calls
● Assist with escalated calls to ensure resolution for customers
SEVITA HEALTH
PROGRAM SUPERVISOR, SEPTEMBER 2021 – MARCH 2023
● Facilitate the implementation of Individual Service Plans
● Staff hiring, training, and scheduling
● Provide direct support for clients receiving services
● Supervise a team of caregivers supporting clients we serve in the Program
HELP AT HOME
Program Supervisor, August 2018-October 2021
● Monitor and approve program expenditures
● Prepare financial statements and maintain records
● Prepare schedules, oversee daily operations, coordinate activities
● Process payroll
● Training and developing new staff
HELP AT HOME
AUTHORIZED DIRECT SUPPORT PERSONNEL, January 2018-August 2018
● Provided side by side direct support with clients
● Transported clients to and from appointments
● Training new staff on how to maintain and update daily logs
● Plainfield Athletic Organization
MY DR NOW
Front office Technician, January 2013-December 2017
● Provided excellent customer service to patients
● All front office duties and responsibilities
● Collected copayments, insurance verifications, scheduling appointments,
balances and referrals
● Facilitated communication between specialist and medical entities
References
[Available upon request.]
Contact this candidate