IT Help Desk Analyst Candidate Resume

CLAIRE VOSSLER

Austin, TX ******.*.****@*****.*** 512-***-****

IT OPERATIONS MANAGER SERVICE DELIVERY LEAD TECHNICAL SUPPORT LEADER PROFESSIONAL SUMMARY

IT professional with experience in operations, technical support, and team coordination. Background includes user support, system administration, and cross-department collaboration in fast-paced environments. Known for clear communication, practical decision-making, and adaptability. CORE COMPETENCIES

IT Operations Service Delivery Team Leadership Process Improvement Incident Management End-User Support Vendor Coordination

PROFESSIONAL EXPERIENCE

Self-Employed, Austin, TX — Voice Actor, 2023 – Present

● Deliver professional voiceover services for international ESL education clients, managing end-to-end project delivery, timelines, and quality control

● Partner directly with clients to gather requirements, align on expectations, and ensure consistent delivery of high-quality digital media assets

● Maintain structured workflows for recording, editing, and final production to meet tight turnaround timelines All Web Leads, Austin, TX — IT Operations Manager, 2019 – 2022

● Led IT operations supporting internal business teams across multiple departments, serving as the primary escalation point for operational issues

● Designed and improved IT service processes, increasing consistency and clarity across support, onboarding, and internal systems management

● Managed purchasing, hiring, training, and mentoring for technical and administrative staff

● Coordinated cross-functionally with leadership and business stakeholders to align IT services with operational and growth priorities

Integritek, Austin, TX — Senior Onsite Support Technician, 2018 – 2019

● Delivered onsite desktop, network, and telephony support for business clients in managed services environments

● Led structured troubleshooting efforts for hardware, connectivity, and user access issues

● Supported cabling, workstation deployment, and infrastructure projects across client sites IT Freedom, Austin, TX — Helpdesk Technician, 2016 – 2018

● Provided Tier 1 and Tier 2 remote and onsite technical support for end users

● Supported server administration, telephony systems, and IT ticketing platforms

● Created and maintained user documentation and internal knowledge base articles TOOLS & CERTIFICATIONS: Windows/Mac OS, Active Directory, Microsoft 365, Google Workspace, Remote Support Tools, Network Troubleshooting, Telephony, Hardware Deployment PSM I, PAL I, CompTIA A+ Mandarin

(Conversational)

EDUCATION & CERTIFICATIONS

• Professional Scrum Master I (PSM I) — Scrum.org, January 2022

• Professional Agile Leadership I (PAL I) — Scrum.org, April 2022

• CompTIA A+ IT Certification — April 2016–April 2019

Contact this candidate