Experienced Property Manager with Leadership Focus

ARY SALAS COPPELL, TEXAS ***** **********@*****.*** 469-***-****

QUALIFICATIONS:

Experienced Property Manager with 29 years in the multifamily apartment industry and a strong reputation for leadership, customer experience, and team development. A motivated and resourceful professional recognized for exceeding goals, implementing innovative solutions, and building engaged, high-performing teams. Highly organized, adaptable, and quick to learn new systems. Passionate about my work and seeking a long-term role with a values-driven company that invests in professional growth.

EDUCATION & CERTIFICATIONS:

DeVry University (Business Management) Irving, TX

Business Communication, Accounting, Statistics, Public Speaking, Business Mgmt., 6/94-6/96 Computer Information Systems, Programming, Economics, Financial Statements. NAA Education Institute

National Apartment Association-Certified Apartment Manager (CAM Certification) 07/2015 American Landmark – Lewisville, TX

Community Manager The Aidan Apartments Aug 2025 – Present

• Lead day-to-day operations of a multifamily community, overseeing leasing performance, resident relations, budgeting, and staff supervision.

• Directly manage and develop office staff through coaching, performance management, and hiring decisions.

• Drive leasing results by applying company sales strategies and maintaining in-depth knowledge of market conditions and rental trends.

• Oversee operating budgets and ensure financial performance aligns with company guidelines.

• Champion resident satisfaction through timely resolution of service requests and proactive communication.

• Design and implement resident retention initiatives, including newsletters, referral programs, and community events.

• Contribute to leasing success by personally securing a minimum of 10% of total closed leases. Western Wealth Communities – Dallas, TX

Property Manager Aug 2023 – Aug 2025

The Carling on Frankford (274 units) & Keystone Falls (276 units)

• Directed financial and operational performance for two multifamily communities totaling 550 units.

• Developed and managed annual budgets analyzed financial statements, and prepared variance and performance reports.

• Achieved revenue targets through strategic rent setting, diligent rent collection, and expense control.

• Approved vendor invoices, contracts, and insurance compliance while coordinating with accounting and ownership.

• Lease enforcement, renewals, evictions, inspections, and compliance with company and legal requirements.

• Conducted market analysis to develop short- and long-term marketing strategies that maximize occupancy and revenue.

• Fostered resident satisfaction and retention through responsive service standards and maintenance oversight.

• Recruited, trained, and managed on-site teams, holding staff accountable to performance and service goals.

• Served as primary liaison to ownership, providing regular updates, tours, and performance insights. Texas Inter-Faith – Arlington, TX

Property Manager Gateway Park (204 Units, Bond Community) Aug 2020 – Jul 2023

• Oversaw full operations of a Class B bond property, including leasing, maintenance, budgeting, compliance, and capital improvements.

• Maintained strict compliance with Fair Housing laws, TAA lease requirements, and state income restrictions.

• Achieved and sustained an annual average occupancy of 100% through strategic leasing and renewal initiatives.

• Managed NOI performance, expense controls, monthly variance, owner, and MMR reporting.

• Supervised payroll, scheduling, and performance management for an eight-person team.

• Negotiated vendor contracts, reviewed proposals, and ensured COI and W-9 compliance.

• Coordinated city inspections, pool inspections, and corrective actions to ensure regulatory compliance.

• Recognized for delivering exceptional resident service and building strong vendor relationships. Weinstein Properties – Mansfield, TX

Property Manager 3 Sixty Flats (354 Units, Class A New Construction) Aug 2019 – Jun 2020

• Lease-up and stabilization efforts, increasing occupancy from 93% to 99%.

• Managed a fully digital community, overseeing leasing, renewals, evictions, and resident account reconciliation.

• Supervised and developed leasing and maintenance teams, conducting evaluations and leadership development.

• Partnered with revenue management to optimize pricing strategies and market positioning.

• Controlled operating budgets, approved vendor payments, and reconciled petty cash and credit card expenses.

• Ensured unit readiness standards, maintaining market-ready inventory and rapid make-ready turnaround.

• Planned and executed resident events to enhance engagement and retention. Presidium – Fort Worth, TX

Community Director Feb 2016 – May 2019

La Jolla Terrace (364 units) & Villas @ Tenison Park (500 units)

• Directed operations for two large-scale communities totaling over 860 units.

• Increased occupancy from 82% to 95% within months through targeted marketing and team leadership.

• Managed budgets, financial reporting, rent collection, and delinquency reduction.

• Led, mentored, and restructured on-site teams, reducing staff size while maintaining performance.

• Conducted owner meetings, market surveys, and long-range planning to prepare assets for sale.

• Oversaw compliance with Section 8 and regulatory requirements.

• Maintained 24/7 operational readiness and emergency response oversight. Venterra Realty – Irving, TX

Experience Leader / Mentor / Senior Property Manager Dec 2005 – Jan 2016 Foxborough Apartments (360 Units)

• Led all aspects of operations, budgeting, forecasting, capital improvements, and audits.

• Consistently exceeded NOI goals and increased annual rent averages by 8% (2013–2015).

• Played a key role in due diligence for new acquisitions and file audits for A & B+ assets.

• Supervised and developed on-site teams, conducting performance reviews and leadership training.

• Served as Regional Spanish Trainer for Texas, Tennessee, and Georgia portfolios.

• Oversaw CapEx projects, vendor negotiations, and unit upgrade initiatives, converting 70% of units to upgraded products.

• Delivered detailed financial and investor reports and maintained high maintenance response standards. Venterra Realty – Irving, TX Senior Accounts Manager (Dual Role) Dec 2005 – 2009

• Managed resident accounting for portfolios totaling over 1,200 units, maintaining 0% month-end delinquency.

• Oversaw deposits, collections, transfers, move-outs, and collections processing.

• Mentored assistant managers across multiple regions and trained new hires.

• Provided bilingual (English/Spanish) resident communication and documentation support.

• KEY STRENGTHS- Team Leadership, Training, Team Development, & Mentorship • Budgeting & NOI Optimization • Occupancy Growth & Retention • Vendor Negotiation & Capex Oversight • Fair Housing & Compliance • Resident Experience Excellence Multifamily, Class A/B & Bond Housing • Bilingual (English/Spanish)

SKILLS & TRAINING

Leadership & Professional Strengths

• Exceptional Customer Service & Resident Experience

• Public Speaking & Staff Development

• English/Spanish Translation & Interpretation

• Strong Attention to Detail & Organizational Excellence

• High-Volume Data Entry (75–100 WPM)

• Collections & Delinquency Management (15+ years)

• Retail & KPI-Driven Performance Excellence

Property Management, Leasing & Revenue Optimization

• YieldStar / LRO Price Optimization

• Rent Café

• CRM

• Knock® Rent Dynamics

• Nationwide Eviction Process

• Blue Moon Lease Administration

• Lease Lock & Rent Plus

• RealPage / OneSite

• ResMan, Yardi Voyager

• AMSI / ESite (5+ years)

Financial, Accounting & Budgeting

• Budget Creation & Annual Operating Budgets

• NOI, Variance & Financial Reporting

• Accounts Receivable & Payable

• Invoice Processing & Expense Reporting

• Purchase Order Systems

• Vendor Invoicing & Reconciliation

• Debit Memo Preparation

• Bookkeeping

• Cash Handling, Register Balancing & Audits

• Ten-Key by Touch (10,000 KPH)

• Experience with Money Processing Machines

Payroll, HR & Compliance Systems

• UltiPro Payroll System, MyPay Payroll

• ADP Payroll, CoAdvantage, Insperity, G&A

Technology, Software & Productivity Tools

• Microsoft Office Suite (Excel, Word, PowerPoint, Publisher, Outlook)

• Google Docs & Smartsheet

• CRM Dashboards & BI Reporting

• AvidXchange, OPS Technology (Invoicing)

• QuickBooks, Adobe Acrobat / Print Shop

• Zoom, Microsoft Teams, GoToMeeting, Skype for Business

• Call-Max, Corporate Answer (Answering Services)

• Call Center Systems (Sprint Experience)

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