Operations & Support Specialist

Kayla King

Oakboro, NC 704-***-**** *****.********@*****.***

Professional Summary

Detail-oriented operations and customer support professional with 8+ years of experience managing high-volume communication, documentation, scheduling, and workflow coordination in fast-paced environments. Skilled in remote-style work, multi-system navigation, de-escalation, and maintaining accuracy under pressure. Currently pursuing a Bachelor of Science in Information Technology, bringing strong technical adaptability and systems proficiency to remote support roles. Core Skills

• Remote Customer Support

• High-Volume Call & Email Handling

• CRM & Electronic Records Systems

• Data Entry & Documentation Accuracy

• Scheduling & Calendar Management

• De-escalation & Conflict Resolution

• Process Improvement

• Staff Training & Onboarding

• Microsoft Word & Excel

• Multi-System Navigation

• Time Management in Independent Environments

Professional Experience

Operations & Client Support Lead – Foster Animal Hospital (Aug 2019 – Jan 2026)

• Managed high-volume inbound and outbound client communication via phone and email.

• Coordinated scheduling and maintained detailed electronic records across multiple systems.

• Served as escalation point for customer concerns, resolving issues efficiently and professionally.

• Developed onboarding materials and trained new employees on systems and communication standards.

• Implemented workflow improvements to increase operational accuracy and efficiency.

• Managed vendor coordination and inventory tracking. Client Services & Emergency Support Coordinator – Carolina Veterinary Specialists (2020 – 2023)

• Handled urgent and high-pressure client communications while maintaining composure and accuracy.

• Maintained detailed documentation across multiple electronic platforms.

• Assisted management with complaint resolution and service recovery.

• Coordinated communication between internal departments and external partners. Operations & Compliance Technician – Brunswick Nuclear Power Plant (BHI Contract) (2016 – 2019)

• Supported operations within a highly regulated industrial environment.

• Maintained strict adherence to safety, contamination control, and documentation protocols.

• Trained team members on regulatory procedures and compliance standards.

• Assisted with equipment handling, inspections, and operational readiness tracking.

• Maintained detailed records in accordance with federal and site-level regulations. Pharmacy Technician – Rite Aid (2013 – 2016)

• Processed customer transactions and insurance inquiries with high attention to detail.

• Maintained regulatory compliance and documentation standards.

• Resolved billing issues and educated customers on policies and procedures. Assistant Store Manager – Walgreens (2008 – 2012)

• Supervised daily operations and staff scheduling.

• Resolved customer complaints and improved service satisfaction.

• Managed inventory and vendor coordination.

• Assisted in hiring and training new team members. Education

Bachelor of Science in Information Technology (In Progress) – Liberty University High School Diploma – Dinwiddie Senior High School

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