Adaptable Client-Facing Professional with Compliance Focus

Tamara Turnsplenty

San Angelo, TX ***** 256-***-**** *******@*****.***

Summary

Motivated and dependable professional with over 6 years of experience in client-facing, compliance-driven environments, including juvenile care, healthcare, and retail. Adept in conflict resolution, detailed documentation, communication, and team collaboration—core skills essential to be successful in claims. Proficient in analyzing policies. Exceptional communication and interpersonal skills, enabling effective collaboration with clients, adjusters, and legal representatives. Proven ability to handle complex and challenging situations while providing excellent customer service. Education

Western Governors University Salt Lake City, UT

Bachelor of Science in Software Engineering Nov 2027 Skills

• Excellent analytical and problem-solving

abilities

• Effective communication skills to interact

with policyholders and team members

• Ability to handle confidential information

with integrity

Job Experience

Chat Support Specialist (Remote), Foundever Sep 2025 - Present San Angelo, TX

The mission of Foundever is toto be the behind-the-scenes partner, providing the solutions and talent for the world's top brands to deliver exceptional, human-centric customer experiences (CX)

• resolving customer issues via phone/chat/email (banking, tech, health)

• Troubleshoot issues, resolve complaints, and provide accurate info on products/services/benefits.

• Educate members on benefits, policies, or tech solutions.

• Efficiently use multiple systems and tools to log info and find solutions. Juvenile Care Worker, Yellowstone Youth Services Feb 2024 - Jul 2025 Billings, MT

• Support behavioral and emotional development of youth in a structured, policy-driven environment.

• Document and record all incidents, behaviors, and interventions per legal and organizational standards.

• Collaborate with internal teams and families to promote individual development and safety.

• Resolve interpersonal conflicts between residents and staff, applying calm, consistent mediation.

• Maintain flexible hours and adjust responsibilities to meet the needs of rotating shifts and emergency calls. Customer Service Associate, Kohls Sep 2019 - Dec 2019 Billings, MT

• Delivered strong customer service with empathy and responsiveness.

• Identified client needs and resolved concerns in fast-paced retail setting.

• Supported needs of the company by working various shifts as well as last minute shifts for the holidays.

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