Operations & HR Professional with Leadership Experience

Tiffany Chatman

Houston, TX • 346-***-**** • ****************@*****.***

SUMMARY

Detail-oriented senior pursuing a BBA in Human Resource Management at the University of Houston-Downtown. Results-driven professional with over 5 years of experience in leadership, human resources, business operations, and decision-making. Skilled in payroll management, inventory management, and efficiency in fast-paced environments. SKILLS

Computer: Microsoft (MS) Word, Excel, Outlook, PowerPoint, Microsoft (MS) Access, Microsoft (MS) Sharepoint Onboarding and Payroll: ADP Now, 7Shifts, ZoomShifts, Aloha, People Matter EDUCATION

University of Houston-Downtown, Houston, TX

BBA in Human Resource Management, Expected

August 2026

Houston City College

Associate of Arts in Business Administration

Administrative Assistant

Lupe Tortilla, Houston, TX

September 2025 - Present

● Interviewed, onboarded, and trained 50+

employees to ensure productivity.

● Utilized Microsoft Excel and Sharepoint to

improve productivity by 50%.

● Introduced organization techniques to

increase productivity by 65%.

● Processed 50+ invoices and paperwork accurately per week.

● Responsible for ordering 90K+ of meat and produce to ensure restaurant flow.

● Maintained optimal organization to ensure accurate catering orders for guests and staff Management Internship

Handel’s Homemade Ice Cream, Houston, TX

June 2025-September 2025

Interviewed, onboarded, and managed 30+ employees to ensure quality service.

Introduced greeting and survey techniques that increased customer satisfaction rates by 25%.

Utilized ADP Now to improve organization and ensure accurate payroll distribution.

Managed inventory counts and oversaw supplier orders to prevent shortages and reduce waste.

Recognized as employee of the month 2x for accelerated performance.

Resolved employee conflict to maintain an optimal professional environment. Shift Lead / Head Buyer

Uptown Cheapskate, Cypress, TX

June 2022-May 2025

Led daily store operations, including opening/closing procedures, cash handling, and inventory control.

Trained and mentored a team of 15+ employees, improving sales techniques and product knowledge.

Served as Head Buyer, evaluating and purchasing 50k+ pieces of high-end merchandise to maintain optimal inventory mix and meet seasonal trends.

Assisted in interviewing, training, and onboarding of all new hires.

Developed a social media calendar for the store, boosting online engagement by 40% through visually appealing content, and attracting over 900 new followers on Instagram.

Recognized as employee of the month 5x for outstanding performance. Professional Strengths

● Leadership and organization in fast-paced environments.

● Punctuality in all tasks.

● Active listening and a willingness to learn from others.

● Decision-making and problem-solving in high-stress situations.

● Communication, dedication, and applying feedback at all times.

● Team building and conflict resolution to ensure ample productivity. References

{Uptown Cheapskate Assistant Manager} Makayla Wylie 346-***-****

{Uptown Cheapskate Store Owner/ General Manager} Kesha Scott 713-***-****

{Handel’s Homemade Ice Cream owner} Timothy Lamond 281-***-****

{Lupe Tortilla Manager} Anna Hines 832-***-****

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