Operations and Data Systems Specialist
Resume:
PATRICIA Y. WEBSTER
Hope Hull, AL 36043
*********@*****.***
JOB OBJECTIVE
A position in an organization where I can grow with increasing responsibility and potential for advancement within the organization. EXPERIENCE
Encompass Health Rehabilitation Hospital/Nursing Division 4465 Narrow Lane Rd, Montgomery, AL 36116
Unit Secretary 12/2014 – 8/20/2024 Serves as a resource for patients, families, physicians, staff, and visitors. Coordinates the flow of the unit to enhance the delivery of safe and quality patient care. Establishes incoming records for patients according to established medical guidelines. Coordinates transfers to other facilities and medical appointments. Reads and transcribes in-house and outside medical orders and act according to ensure diagnoses and procedures are coded into the system properly. Acts accordingly to correct deficiencies by notifying proper officials. Responsible for maintaining the system for overall patient's health information portfolio.
Community College of the Air Force/Registrar Services Division 130 West Maxwell Blvd/Maxwell AFB, AL 36112-6613
Singularity Technician 12/2003 - Present Serves as Singularity/Standardization of Postsecondary Education Electronic Data Exchange (SPEEDE) system administrator. Analyzes processes and troubleshoots system malfunctions by adjusting system configurations or recommends appropriate corrective action. Builds and maintains hundreds of routing workflows within a web- based application, through a series of technical configurations. Designs uniform interfaces to capture data using appropriate security measures according to the Department of Defense compliance reviews. Creates and maintains document classes for an online storage folder that aids in searching, storing, routing, and identifying each individual document scanned. Manages and acts as the liaison for the College/University registrars in the electronic [Electronic Data Interchange (EDI)] trading of official transcripts with other academic institutions. Initiates contacts with civilian institutions, and then conducts tests to ensure compatibility. Enters programming acceptance codes into the student information system, initiating the electronic process. Coordinates, organizes, and provides training to individuals and groups on computer usage. Organizational specialty trainer for verification in Optical Character Recognition (OCR) AnyDoc and Singularity/SPEEDE. Acts as the focal point for all communications between software contractor, college personnel, and satellite offices to include Air Force wide education centers. Develops proposals and keeps abreast of technological advances to ensure continued optimum service. Develops and documents system administration standard operating procedures and provides guidance to management. Develops routines to assist users in recovery of information due to system failure or shut down. Reports metrics and status of work issues to higher management promptly. Analyzes recurring problems with a goal toward long-term solutions. Represents the program at meetings and conferences held by the supported command, contractors, and others. Ensures all requirements are met according to guidelines. Promptly advises management of problem areas.
Community College of the Air Force/Admissions and Registration 130 West Maxwell Blvd/Maxwell AFB, AL 36112-6613
Education Technician 3/1999 - 12/2003 Received and inspected incoming packages and validated all attached application documents. These packages are then researched for over 100 college degree program registrations. Relied heavily upon for checking of electronic mail and processing via electronic channels. Composed and relayed messages to counselors and program managers as to result of research from electronic and regular mail. Processed requests for college transcripts. Sent notification letters to education offices as to status of degree completion. Inputted transactions to add, change, or delete program registration lines using a variety of codes for each of the program majors. Independently built a Microsoft Access database and wrote instructions as to usage for tracking of incoming transcripts and outgoing attachments. Briefed counselors at worldwide or at local workshops on admission procedures. Attended numerous meetings expressing division views and operations with upper level management, counselors, and outside contractors. Often called upon for testing of new programs and training of co-workers on these newly established programs. All actions were performed in accordance with policies/regulations of the college.
JC Penney
Eastdale Mall/Montgomery, AL 36107
Private Branch Exchange Operator 10/2000 – 3/2010 Serves as the operator and security personnel for a local department store. Operates a multi-line phone system that averages over 100 incoming calls per hour. Places local and long- distance calls, conference calls, emergency calls, etc., as required in accordance with the store policy. Furnishes telephone number, location and general information on the city and surrounding areas; locates personnel within the store/mall. The focal point for customers to clear up insufficient checks. Independently inspects all associates’ purchases departing and entering the store as well as customers’ large outgoing purchases. Responsible for the intake and issuing of associate ID tags. Communicates with co- security associates and mall security by way of radio/beeper. Informs Montgomery Police Department of all pickups for shoplifters. Inspects mail deliveries and notifies appropriate department of arrivals. Records and maintains a manifest for each delivery received. Handles the operation of the lost and found area.
Air Education & Training Command/42d Air Base Wing/Civil Engineer Squ 400 Cannon Street/Maxwell AFB, AL 36112-6523
Secretary (Office Automation) 4/1992 - 3/1999 Independently developed improved communication methods and procedures for better customer service. Designed and maintained the flight’s filing system. Created a calendar of events and suspenses that could be accessed by the entire flight through electronic channels. Maintained supervisor’s calendar and protected the document by allowing each flight personnel color-coded entries. Effectively coordinated meeting arrangements for time, participants, and location. Ensured supervisor, upper level management, and meeting participants were informed of all scheduled appointments to minimize no shows and rescheduling. Planned, visualized, designed, and executed graphics daily on a wide variety of visual products. Served as the focal point for base environmental emergencies. Used a variety of software, including but not limited to Microsoft Access, Word, Excel; Windows 98/95; Wang WP, Perform Pro, WiMS-ES ECAMP Module, Sara Lite, Harvard Graphics, PhotoShop, PowerPoint, and Print Masters.
Credit Bureau of Montgomery
1286 Carmichael Way/Montgomery, AL 36106
Collector 8/1998 - 8/1999 Provided customer assistance by phone in a fast-paced collection or customer service environment servicing Alabama and Georgia. Performed a variety of technical work involved in debt collection, posting payments, and answering incoming questions utilizing predictive dialing equipment with specific duties according to location. All collections techniques were performed according to the guidelines of federal collection laws and the bureau.
Standard Systems Center/Field Assistance Division/Field Assistance Branch Bldg 857/Gunter AFB, AL 36114
Secretary 8/1989 - 4/1992 Proofed outgoing correspondence for correct format, accuracy of spelling, punctuation, and grammar according to established policies and guidelines. Screened callers/visitors and determined nature of inquiry. Maintained a suspense system on items requiring responses and insured suspenses were met. Composed replies to routine inquiries by compiling information from office files or from subject matter specialists. Used a variety of software (Word Star, Enable, Word Perfect, and Air Force Forms Generator).
US Department of Agricultural/Farmer Home Administration Farmer Programs/274 South Court Street/Montgomery, AL 36104 Clerk-Typist 8/1988 - 8/1989 Served as loan clerk in updating program log for a variety of programs with incoming data. This log was maintained daily for accurate reports. Answered phones and referred callers to appropriate staff members. Screened incoming correspondence for nature and scope of subject matter and routed through area of expertise. Compiled notes and drafts for memorandums and reports.
Veterans Administration Medical Center/Personnel Service 215 Perry Hill Road/Montgomery, AL 36193
Clerk-Typist 1/1986 - 9/1988 Promptly received callers/visitors inquiring about employment, employee health, employment verification, etc. Handled employee health program (annual and pre-employment physicals) for the entire hospital. Composed memos to show applicants’ status of interview or for file. Answered personnel related questions within my expertise
EDUCATION
Troy State University Montgomery, September 1985 to March 1988 Started studies toward major in accounting. Completed over 60 quarter hours REFERENCE
Mr. Jeffrey Brown 334-***-****
Ms. Patricia Steele 334-***-****
Ms. Emma Williams 334-***-****
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