Experienced Medical Office Administrator and Receptionist
Resume:
Elisabeth Cooksey
Waynesville, GA *****
**********@*****.***
Professional Summary
Experienced Office Manager and Receptionist with over 10 years in medical and dental office administration. Skilled in patient interaction, insurance verification, EMR systems, and HIPAA compliance. Proven ability to optimize scheduling, manage records, and deliver exceptional customer service. Seeking a receptionist role to leverage strong organizational and communication skills in a healthcare setting. Work Experience
Office Manager
Excelarate Physical Therapy-Brunswick, GA
December 2024 to Present
* Manage daily operations of a high-volume physical therapy clinic serving 100+ patients weekly
* Oversee scheduling, patient intake, insurance verification, and front-desk staff coordination
* Ensure HIPAA compliance and efficient use of EMR systems (WebPT, Kareo)
* Improve patient flow, reduce scheduling gaps, and enhance overall clinic efficiency
* Supervise front-desk staff and support training for new team members
* Address patient concerns and resolve scheduling or billing issues promptly
* Maintain accurate patient records and support billing processes Preschool Teacher
Christian Heritage Academy
September 2022 to November 2024
* Provide structured learning and developmental support for young children
* Maintain accurate records, communication with parents, and classroom organization
* Demonstrate leadership, patience, and crisis management in fast-paced environments Front Desk Receptionist
Coastal Periodontics
July 2020 to September 2022
* Greet patients, manage multi-line phones, schedule appointments, and collect payments
* Verify insurance, confirm surgeries, and coordinate treatment schedules
* Deliver high-level customer service in a specialty dental setting Receptionist
Centurion Spine Center
March 2020 to July 2020
* Handle patient check-in/out, insurance verification, scheduling, and TOS balancing
* Support physicians with documentation, referrals, and patient communication
* Adapt to various medical office settings and roles as needed Receptionist
The Spine Center of Southeast Georgia
May 2017 to March 2020
* Operate Athena EHR for scheduling, chart management, and insurance processing
* Maintain accurate medical records and ensure smooth front-office operations
* Adapt to various medical office settings and roles as needed Insurance Verification Specialist
Southeast Eye-Brunswick, GA
January 2009 to April 2017
* Verify benefits, obtain pre-authorizations, and coordinate with insurance carriers
* Manage EMR documentation, referrals, and scheduling for four physicians
* Support medical records scanning and compliance
Education
High school diploma
Glynn Academy-Brunswick, GA
August 2007 to May 2011
High school diploma
Glynn Academy
Upper secondary education
Upper secondary education
Skills
• Appointment scheduling
• Customer relationship building
• Phone etiquette
• Team management
• Customer issue escalation
• Computer skills
• Healthcare team management
• Organizational skills
• Computer operation
• Attention to detail
• Medical office experience
• Patient service
• Administrative experience
• EMR systems
• Microsoft Word ASSESSMENTS Receptionist -- Familiar February 2020 Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https:// share.indeedassessments.com/share
• Receptionist
• Managing patient records
• Insurance verification
• Clerical experience
• Phone inquiries
• Phone communication
• Microsoft PowerPoint
• Medical billing
• Customer Service Skills
• Customer service
• Medical records
• Assistant manager experience
• Athenahealth
• Patient interaction
• Microsoft Outlook
• Practice management
• Dental terminology
• Management
• Conflict management
• Office management
• Office experience
• EHR systems
• Leadership
• Medical office management
• Written communication
• Driving
• Healthcare management
• Critical thinking
• to
• Teamwork
• Teaching
• Clinic experience
• HIPAA
• Client relationship development
• Scheduling
• EMR/EHR systems (WebPT, Kareo, Athenahealth) (Less than 1 year)
• Microsoft Office
• Microsoft Word
• Filing
• Dental office experience
• Front Desk & Practice Management
• EMR Systems
• Medical Scheduling
• Time management
• Multi-line Phone Systems
• Client interaction via phone calls
• Microsoft Excel
• Ability to follow instructions
Certifications and Licenses
CPR Certification
Present
Driver's License
Present
First Aid Certification
Present
Contact this candidate