Administrative Support Specialist with OCRC experience
Resume:
LINZELLA YOUNG
***** ******, *******, ** ***** 313-***-**** ***********@*****.***
PROFESSIONAL SUMMARY
Highly organized and detail-oriented person. Administrative Assistant with experience in Oakland Community College policies and procedures. Skilled at preparing and maintaining files and ordering and restocking supplies. Good communicator and planner with strong judgement and critical thinking abilities. Great team player with the ability to take on challenging new roles with a growing organization. WORK HISTORY
Student Service Specialist, 12/2018 to Current
Oakland Community College – Royal Oak, MI
• Respond to student inquiries and questions via telephone, email, and face-to-face contact.
• Process incoming transcripts, address verifications.
• Schedule/cancel appointment for counselors using SARS software.
• Edit student's records, answer multi-line phone system, scan all incoming documents into Perceptive.
• Input Graduation Applications and Guest Applications. Administrative Specialist II, 11/2017 to 12/2018
Oakland Community College – Southfield, MI
• Perform clerical tasks, including answering incoming phone calls, sorting mail, sending correspondence and filing. Process all orders, requisitions and vendor invoices.
• Receive and route business correspondence to correct departments and staff members.
• Manage electronic records database and handle all file requests.
• Manage office operations including communications, mail distribution, supply orders, and inventory control.
• Coordinate calendar and schedule for Dean and Associate Dean of Students Services.
• Train college student personnel, with appropriate approval. Cafeteria Cook Assistant, 05/2010 to 08/2017
Aramark Food Services – Berkeley, MI
• Cash over and shortest, prepare and serve healthy meals, maintain kitchen to health code, order supplies and complete inventory.
Switchboard Operator, 07/2015 to 09/2015
Oakland Community College – Bloomfield Hills, MI
• Manage a very high volume of calls per day.
• Direct incoming calls to internal personnel and departments, respond to caller needs by routing to best- qualified entity.
• Connect callers with appropriate professional, department or business. Paraprofessional, 07/2013 to 07/2015
Oakland Community College – Royal Oak, MI
• Set up visual aids, equipment and classroom displays.
• Maintain inventory and order supplies.
• Oversee student employees: monitor and supervise performance.
• Assist students with pre-test exercises and computer setup.
• Administer placement tests and record test scores in Colleague.
• Administer individual make-up tests for instructors.
• Prepare and monitor paperwork for tutors.
• Oversee the activities and hours of tutors.
Helping Hands Assistance Program - Caregiver.
07/2010 to 05/2015
Royal Oak, MI
• Assist residents with daily hygiene, including dental and mouth care, bath functions and hair care.
• Change bed linens and ensured resident comfort.
• Develop rapport with patients to create safe and trusting environment for care.
• Maintain household cleanliness and supply stock by running errands, managing laundry and completing weekly grocery shopping.
• Administered medication as directed by physician. Financial Aid Secretary, 09/2007 to 02/2009
Oakland Community College – Southfield, MI
• Copy, log and scan supporting documentation and place all student record information in Datatel
(Colleague).
• Assist students with FAFSA applications, loan disbursements, refunds, scholarships, academic progress appeals and documents required for financial aid.
• Incoming and outgoing phone calls to and from OCC students and other colleges.
• Inform students about college procedures.
• Order supplies and equipment with appropriate approval.
• Work closely with students to identify needs/challenges and solutions. EDUCATION
Associate of Arts: Liberal Arts, 2013
Oakland Community College - Royal Oak, MI
Certification in Word Processing, 1986
Ross Business Institute – Southfield, MI
Contact this candidate