Customer Service Professional with Front Desk Experience

Gelila Yazew

************@*****.*** Arlington, VA 571-***-****

PROFESSIONAL SUMMARY

Extensive years of experience in money handling and customer services. Demonstrates exceptional accuracy in financial transactions and a strong commitment to delivering outstanding service to diverse clientele.

WORK EXPERIENCE

Skyline Towers Apartment, 3711 George Mason Drive, Falls Church, VA Front Desk Receptionist

December 2022- Present

• Customer Engagement: Greeted customers, answered inquiries, and proactively recommended specials, delivering personalized service to enhance customer experience and satisfaction.

• Telephone Etiquette: Responding to customer inquiries via phone, providing clear and accurate information while maintaining professionalism.

• Problem Solving & Conflict Resolution: Address resident concerns and resolve conflicts diplomatically, maintaining positive relationships and community harmony.

• Building Security Awareness: Monitor building entrances, verify visitor credentials, and enforce security protocols to maintain a safe environment.

• Emergency Response Procedures: Respond promptly to emergencies, follow established protocols, and coordinate with emergency services as needed. Embassy Suites Hotel, 1900 Diagonal St., Alexandria, VA Server April 2018 – Present

• Customer Engagement: Greeted customers, answered inquiries, and proactively recommended specials, delivering personalized service to enhance customer experience and satisfaction.

• Upselling: Suggested additional menu items to increase restaurant sales

• Order Accuracy: Ensures precise order taking and delivery, minimizing errors and meeting special requests

• Financial Accuracy: Operated POS terminals to input orders, calculate totals, and process payments with high accuracy, ensuring seamless financial transactions.

• Time Management: Demonstrated the ability to manage multiple tasks and customer needs simultaneously in a high-volume setting, ensuring timely service and customer satisfaction Cosmos Club, 2100 Massachusetts Avenue, Washington, Dc Server

● April 2013 – June 2016

• Customer Service: Consistently delivers attentive service to guests, ensuring a positive dining experience

• Menu Knowledge: Demonstrates in depth understanding of menu items, ingredients and preparation methods to answer questions and make recommendations

• Team Collaboration: Partnered with team members to serve food and beverages that exceeded guest expectations.

• Organizational skills: balances multiple tables and tasks efficiently, maintaining high service standards during peak hours.

• Adaptability: Quickly adjusts to changing priorities, quest needs, and restaurant demands

• Attention to Detail: Maintains cleanliness, organization, and compliance with health and safety standards

Fashion Center, Pentagon City, Arlington, VA Sales May 2006 – January 2013

• Product Knowledge: Provided detailed information about products and answered customer questions to support informed purchasing decisions.

• Customer Consultation: Assisted customers with measurements and personal recommendations in the lingerie department.

• Credit Account Enrollment: Opened new store credit card accounts by accurately entering customer information into the system.

• Relationship Building: Maintained strong business relationships with customers through attentive service and follow-up communication.

• Point of Sale Operations: Handled the cash register and processed sales transactions with accuracy and efficiency

Colonial Parking, 3000 K St. NW. Washington DC Cashier & Shift Manager April 1996 – March 2006

• Cash Handling: Operated the cash register accurately and managed financial transactions.

• Administrative Skills: Prepared end-of-shift paperwork and maintained accurate records.

• Bank Deposits: Deposited daily income to assigned banks in accordance with company procedures. EDUCATION

Wilson High School, Washington DC High School Diploma 1991 CERTIFICATIONS

Certified Customer Service Professional (CCSP)

Certified Sales Professional (CSP)

Retail Management Certificate

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