Operations Supervisor - Logistics & Safety Leader

Lester Javier Torres

714-***-**** ****************@*****.*** Anaheim, CA 92806, USA

PROFESSIONAL SUMMARY

Accomplished Operations Supervisor offering experience guiding staff and overseeing daily activities. Seasoned expert at motivating, training, and coaching employees. Successfully achieves peak performance levels and stellar customer satisfaction.

EXPERIENCE

MRF Operations Supervisor

Waste Management Inc., 2021 - 2025

Led a team of 60 plus employees to streamline daily operations and boost productivity by more then 30%

Managed staff schedules, assignments, and workload distribution for optimal productivity.

Implemented new inventory management systems, resulting in a 20% reduction in overhead costs.

Coordinated logistics and supply chain processes to ensure timely product delivery and enhanced customer satisfaction.

Developed and maintained workflow procedures that enhanced productivity and reduced costs.

Conducted regular training sessions for new hires on safety and operational protocols.

Monitored KPIs and reported on operational performance to senior management.

Coordinated cross-departmental projects that improved communication and collaboration.

Managed quality control among different types of commodities.

Worked with other departments to figure out how to divert material back into the system from not going to the residue, thrown valuables in 3d.

Developed, coached and disciplined on a daily basis.

Mobile equipment trainer and operator; forklifts, excavators and loaders.

Dealt with 3rd party vendors working at site and follow safety protocol.

Maintained open communication channels with employees to address concerns or resolve conflicts promptly.

Assisted upper management in developing long-term strategic plans for continued growth and success.

Collaborated with human resources on recruitment efforts to attract qualified candidates for open positions.

Protected workers by verifying safe working practices, documenting accidents, and revamping deficient procedures to eliminate recurrence.

Oversaw quality control measures to ensure compliance with industry standards and regulations.

Prepared detailed reports on operational activities, analyzing data for trends or potential issues.

Exercised conflict resolution to prevent, minimize, and resolve problems, building constructive relationships.

Maintained quality standards with team quality assurance monitoring and coaching.

Coordinated with cross-functional teams to optimize operational processes and improve overall efficiency.

Lead Plant Operator

Waste Management Inc, 2014 - 2021

Coordinated with other plant operators to optimize workflow and production efficiency.

Conducted quality control tests on finished products to ensure adherence to specifications.

Communicated with supervisors regarding any changes or concerns related to plant operations.

Assisted with production by coordinating receiving, unloading and staging of component materials.

Operated plant machinery and equipment to ensure efficient production processes.

Participated in ongoing training programs to enhance skills and stay current with industry advancements.

Sorted and palletized products for efficient transportation.

Assisted in installation of new equipment or machinery as needed.

Responded quickly and effectively to emergency situations such as equipment failures or power outages.

Assistant Manager

Jiffy Lube, 2007 - 2013

Supported senior managers with day-to-day operational requirements.

Coordinated employee schedules to provide adequate staff coverage.

Conducted regular inventory checks and placed orders for supplies as needed.

Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.

Resolved customer complaints or issues in timely manner.

Supervised team of employees, providing guidance and support for their professional development.

Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately.

Worked closely with manager to develop strategies for improving sales and customer satisfaction.

Implemented company policies and procedures consistently amongst staff members.

Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports.

Managed daily operations of store to ensure efficiency and productivity.

Participated in regional meetings or conference calls to stay informed about company updates or initiatives.

Managed daily workloads by organizing schedules and delegating tasks.

Investigated customer complaints, identifying and changing processes to remove faults.

Prepared executive reports using operational, output and revenue data.

Customer Service Advisor

Jiffy Lube Inc,, 2003 - 2007

Maintained high level of knowledge regarding current promotions, discounts, or special offers available.

Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.

Provided accurate information about products and services to customers.

Trained new Customer Service Representatives on company policies, procedures, and best practices.

Maintained customer records by updating account information in database.

Answered customer inquiries via phone, email, and chat.

Offered personalized recommendations based on customer preferences or past purchase history.

Contributed to team effort by meeting performance goals and assisting colleagues when needed.

Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions.

Managed difficult customer situations with professionalism and empathy.

Set up customer accounts in system and updated details to reflect current information.

SKILLS

Quality control

Data analysis

Operational efficiency

Communication skills

Problem solving

Leadership and soft skills

Inventory management

Safety compliance

Performance monitoring

Root-cause analysis

EDUCATION

Bachelors: Criminal Science

Itt-Technical Institute, Jun 2013

LANGUAGE

Spanish

Fluent

English

Fluent

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