Administrative Support & Medical Office Clerk

Thomell Smith

San Diego County

Summary:

Thomell Smith is an experienced customer service professional within healthcare and diagnostics environments, handling high-volume inbound calls with a professional, courteous, and customer-focused approach.

Demonstrated expertise in order entry, order status tracking, documentation control, and report generation, ensuring accuracy, timely updates, and efficient workflow support, most recently at Abbott Laboratories.

Strong background working in regulated healthcare settings, including Abbott, Scripps Healthcare, and Kaiser Permanente, with hands-on experience supporting patients, staff, and operations while maintaining HIPAA compliance.

Highly proficient in MS Outlook, Excel, Word, and PowerPoint, with experience navigating internal systems and Salesforce (SFDC) for customer data updates, reporting, and cross-team coordination.

Detail-oriented, reliable communicator with excellent conversational skills, attention to detail, and the ability to multitask effectively while supporting client services teams in fast-paced, 100% onsite environments.

Education:

Mira Costa College, Oceanside, CA 2017 to May 2018

Medical Office Professional (AA degree)

Ashford University, San Diego, CA May 2008 to Jan 2011

Healthcare Administration (BA degree)

Bachelor’s degree in educational technology

Skills:

Client Services & Reception Operations

High-Volume Inbound & Outbound Call Handling

Order Entry, Order Tracking & Status Updates

Salesforce (SFDC) & Internal CRM Systems

MS Outlook, Word, Excel & PowerPoint (Advanced)

Healthcare Administration & HIPAA Compliance

Documentation Control & Data Accuracy

Patient Registration, Scheduling & Front Desk Support

Attention to Detail & Multitasking in Fast-Paced Environments

Professional Communication, Customer Satisfaction & Issue Escalation

Professional Experience:

Abbott Laboratories, Temecula, CA Jul 2023 to Apr 2025

Admin Training Coordinator

Provided managed order data, ensuring accurate entry, timely updates, and proper documentation for efficient workflow tracking.

Answer high-volume inbound calls at the receptionist desk while providing professional customer service.

Enter customer orders accurately and efficiently via telephone.

Perform detailed data entry of customer and order information into internal systems.

Generate standardized computer-based reports to support daily operations.

Generated reports and documentation for work order status, assisting management, documentation, and operations team in workflow planning and decision-making.

Scripps Healthcare, San Diego, CA Nov 2022 to May 2023

Receptionist /Scheduler

Checking Patients and follow-up appointments EPIC OS Platform MS dbase live phones CONNECTIONS

Must be able to sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours.

Kaiser Permanente-San Marcos, CA Dec 2021 to Feb 2022

Registration/Scheduler Coordinator

Managed high volumes of inbound and outbound customers’ calls daily, providing exceptional service, resolving inquiries, and maintaining accurate records. Responsible for checking the Temperature Screener/Greeter/Runner COVID-19 booster vaccine for everyone ages 18 and older who received an initial vaccine series – either the Moderna

Managing patient connections, ensuring compliance with HIPAA and organizational policies.

Blueshield of California- San Diego, CA Sep 2021 to Oct 2021

Scheduler Receptionist

Coordinated appointments for members.

Followed a script to arrange appointments for company sales representatives.

Planned weekly patient schedules.

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