IT Administrator & CAFM Specialist

Rajesh. K

System Administartor & CAFM Admin,

Email: ********@*****.*** Ph: +974-********

Summary:

• 20+ years of experience in IT Field in managing Servers, Workstations, Printers & Networking.

• Good Communication and interpersonal skills.

• Keen learner with ability to learn and imbibe new knowledge with ease.

• Ability to gel well within the teams.

Skills:

• Server Operating Systems: Windows Server 2012, 2008, 2003, 2000

• Client Operating Systems: Windows – 11, 10, 8, 7 & XP.

• Mail Servers: Microsoft Exchange 2010 & 2013

• Unified Communication: Lync 2010 & 2013

• Network services: ADS, DNS, DHCP, File and Print

• Monitoring: SCOM 2012 – monitoring servers and resolving alerts.

• Overall installation and configuration of WINDOWS Server, Desktop OS

• Overall installation and configuration of network Printers & Scanners.

• Overall configuration of LAN & wifi Networks and ports

• WebTMA, Aconex, Concept Evolution

• Vendor Management: Subcontractor coordination, SLA management, performance reviews

• Warranty Administration: Claim processing, asset tracking, contract compliance

• IT Maintenance: Preventive maintenance scheduling, incident escalation, cost optimization

• Stakeholder Communication: Technical liaison between internal teams and external providers

• Microsoft Certified: 70-410: Installing and Configuring Windows Server 2012 Experience:

ELGANCIA, Doha, Qatar November 2023 - Current. (elegancia-intl.com) Designation: IT Administrator & CAFM Admin.

• Windows Server support. Installation, configuration of windows OS and Troubleshoot system issues, coordinate with software vendors for technical support, and implement system updates or upgrades

• Configure network share folders, Active Directory objects.

• Configure and Administration of network printers and standalone printers, scanners.

• Configure & Troubleshoot LAN, wifi networks, ports.

• CAFM support for the Lusail Utility Tunnel Project.

• Plan routine preventative maintenance on all support systems like HVAC, alarms and security, waste hauling, fire control, lighting, plumbing, elevators, building structures electrical

• Responsible for office-space buildouts, construction remodeling projects

• Responsible for landscaping, other grounds maintenance snow removal for all locations

• Coordinate and manage the day-to-day operations of the CAFM system to ensure accurate and up-to-date data is maintained for facilities management.

• Administer the CAFM software, ensuring system functionality, user access.

• Configure and customize the CAFM system to meet specific operational requirements and enhance facility management processes.

• .

• Oversee the planning and scheduling of preventive and corrective maintenance activities using the CAFM system. Monitor and track maintenance work orders, ensuring that tasks are completed on time and within budget.

• Coordinate with maintenance teams and contractors to ensure timely resolution of maintenance issues and ensure that all work is recorded in the CAFM system.

• Ensure that all assets like equipment, HVAC systems, and lighting are properly tracked, monitored, and maintained within the CAFM system.

• Use the CAFM system to manage space utilization, ensuring optimal use of office or facility space based on needs and demand.

• Maintain accurate records of all assets.

• Maintain accurate and comprehensive records of facility-related data, including maintenance schedules, asset information, service requests, and historical performance.

• Generate and analyze regular reports from the CAFM system, providing insights into maintenance trends, asset performance, energy consumption, and space usage.

• Prepare and present reports for management on the status of facilities, including recommendations for improvement or optimization.

• Provide training and support to internal users of the CAFM system, including facility management teams, maintenance staff, and other stakeholders.

• Create and maintain user manuals, documentation, and best practices for using the CAFM system effectively.

• Serve as the point of contact for any system-related queries, offering troubleshooting assistance and guidance.

• Assist in managing compliance with maintenance standards, industry regulations, and quality assurance protocols through data collected in the CAFM system.

• Ensure that the system is regularly updated to reflect any changes in regulatory or operational requirements.

• Continuously review and improve CAFM processes, making recommendations for system enhancements and better integration with other facilities management functions.

• Collaborate with other departments IT, HR, Operations to optimize the functionality and utilization of the CAFM system.

• Identify opportunities to streamline facilities management operations through better use of technology and data analysis.

ELGANCIA, Doha, Qatar November 2017 - 2023 (elegancia-intl.com) Designation: Sr. Help Desk Executive & CAFM Admin.

• CAFM support for the Pearl Qatart & Qanat Quartier project.

• Plan routine preventative maintenance on all support systems like HVAC, alarms and security, waste hauling, fire control, lighting, plumbing, elevators, building structures electrical

• Responsible for office-space build-outs, construction remodeling projects

• Responsible for landscaping, other grounds maintenance snow removal for all locations

• Support manufacturing warehouse departments with maintenance and/or construction projects

• Review spends on contracts, services, equipment, materials and supplies, and look for opportunities to leverage business reduce costs in all areas of responsibility IMDAAD, Doha, Qatar June 2017 to 31 August 2017

Designation: Sr. Help Desk Executive.

• CAFM support for the Pearl Qatart & Qanat Quartier project.

• Plan routine preventative maintenance on all support systems like HVAC, alarms and security, waste hauling, fire control, lighting, plumbing, elevators, building structures electrical

• Responsible for office-space build-outs, construction remodeling projects

• Responsible for landscaping, other grounds maintenance snow removal for all locations

• Support manufacturing warehouse departments with maintenance and/or construction projects

• Review spends on contracts, services, equipment, materials and supplies, and look for opportunities to leverage business reduce cost in all areas of responsibility

• Supervise maintenance team

Hexaware Technologies Ltd. Bangalore July 2014 to 13 April 2016. Designation: Retainer – for Professional Services.

• Managing and administering 300+ Infrastructure servers which include Domain Controllers, Exchange Servers and Lync Servers

• Managing Active Directory Objects

• Responsible for Incident Management and 24*7 Support

• Troubleshooting Outlook client and Users Active Directory account issues.

• Troubleshooting Lync Client Issues and Voice Quality Issues

• Manage DNS and DHCP Requests and Incidents

• Provide support in KTLO Projects (Server Builds,RBOS,SEP Upgrade etc)

• Participate in projects such as Exchange 2013 (Mailbox Movement,Public Folder Replication)

• Monitor the Server Infrastructure Using Microsoft SCOM and do the triage of the Critical and Warning Alerts

Lulu Logistics, Abu Dhabi June 2011 to July 2014

Designation: Hardware & Network Support Engineer

• Creating and Managing user accounts, groups and assigning permissions. Active Directory, OU, group policy.

• Complete DNS and DHCP requests

• Resolve issues related to Domain Controllers, DNS and DHCP Servers

• Providing permission on file server and managing file server.

• Managing centralized antivirus server (Sophos Server), which updates clients through network.

• Installation and configuration of SAP GUI 7.3, Lotus Client 9.0.1, Warehouse management system – IBM LFS (IBM i Access for Windows).

• AVAYA site administration for AVAYA phone & wireless users.

• Perform daily tasks on servers as per the checklist

• Implementing server and client system hardening which includes group policies and login restrictions.

• Coordinating with Vendors for hardware solutions.

• Installation, configuration & hardware maintenance of all types of printers including network printers.

• Provide guidance to desk side support team members United News of India (UNI), June 1999 to June 2011 Designation: System Engineer

• Installation, Configuration and monitoring of Netware server 4.11, Windows 2000 Server and Windows clients.

• Implementing VSAT (Hughes Network) modem, its configuration and packet routing in office and client office, like Manorama, Mathrubhumi, Asianet, Doordarshan.

• Installation of Operating System on server and Workstation and handle breakdown Calls.

• Handling the desktop and network trouble shooting Calls

• Creation and Changes related to DHCP Scopes

• DNS A record and PTR record management

• Configuration of Network Printers

Qualification:

Certified: 70-410, Installing and Configuring Windows Server 2012 Diploma in Computer Hardware Maintenance, Govt. Poly Technic Palakkad, Kerala. 71% - 1997 S.S.L.C. Govt. of Kerala. 81 % 1992

Personal Info

Date of birth: 22 March 1977

Passport No. T8946828

Marital Status: Married

Permanent Address: CRAN 69A, NANDANAM, Ponekara Road Edappally, Ernakulam, Kerala – 682024

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