Customer-Focused Operations Assistant

Job Seeker

Dacula, GA *****

*****.*********@******.***

Work Experience

FedEx Package Handler

FedEx-Braselton, GA

March 2025 to November 2025

• Efficiently packaged and labeled products for shipment, ensuring accuracy and adherence to quality standards

• Maintained a clean and organized work area to promote safety and efficiency in daily operations

• Collaborated with team members to meet daily production goals, consistently achieving or exceeding targets

• Inspected products for defects or damages before packaging, taking necessary corrective actions when needed

• Trained new employees on proper packaging techniques, equipment operation, and safety protocols

• Ensured compliance with health and safety regulations while handling hazardous materials during the packaging process

• Coordinated with shipping department to ensure timely delivery of packaged goods

• Performed quality checks on finished packages to verify correct labeling, sealing, and appearance Cashier

Bojangles'-Dacula, GA

October 2023 to September 2025

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues

• Collaborated with the store management team to resolve pricing discrepancies or product returns

• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed

• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers

• Resolved customer complaints regarding pricing errors or product availability with professionalism

• Trained new employees on operating cash registers effectively

• Performed opening/closing duties including counting money in the register before/after shifts

• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction

• Participated in store-wide training sessions on product knowledge, sales techniques, and customer service best practices

• Maintained a clean and organized work area, including cleaning registers, countertops, and conveyor belts regularly

• Served as a backup cashier during staff shortages or busy periods to ensure smooth operations Education

High school diploma

Mountain View High School-Lawrenceville, GA

August 2020 to May 2024

Skills

• Warehouse experience

• Computer skills

• Time management

• Organizational skills

• English

• Load & unload

• RF scanner

• Packaging

• Customer service

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