Customer Service & Sales Coordinator Specialist
Resume:
Jennifer Powell
Customer Service Sales & Training Coordinator
New Bern, NC 28562
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Appliance Customer Service Specialist
Bosch Appliances-New Bern, NC
March 2024 to October 2025
• Troubleshooting of production issues and performing RCAs
• Ordering and maintaining on hand supply of repair parts
• Documenting all movement of appliances or tagged equipment on a daily basis
• Timely completion and accuracy of all work
• Performing all work in accordance with federal, state, and local safety requirements
• Dealing with a variety of people in a professional, courteous manner in diversified situations
• Ensure the effective repair and first time resolution of all in-home customer repairs within an agreed area
• Carry out repairs and modifications of BSH Products and Home Appliances in the field
• Handling average 300+ calls per week and making an improvement on the high volume call performance
Customer Sales Representative
PetcareRx-Long Island, NY
April 2019 to November 2023
• Monitored phone, fax, and electronic database systems for incoming customer inquiries and responded in a timely manner via telephone, email, or in writing.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Contacting customers for billing and collections
• Sign up new and existing customers with our pet savings program Customer Service & Sales Coordinator
Naturopathica-New York, NY
March 2017 to April 2019
• Provide above-and-beyond customer support and experience by phone and email
• Process 200+ orders, manage 40+ customer service inquiries and coordinate at least 3 educational trainings per month
• Maintain and update customer details through Salesforce (500+)
• Communicate important feedback from spa clientele internally to optimize their brand experience
• Run and analyze monthly sales reports for team of seven account executives Store Manager
L'OREAL - Carol's Daughter-New York, NY
August 2010 to November 2016
• Managed total store level operations, including staff hiring, training, scheduling, evaluation and payroll
• Oversaw that proper safety guidelines were adhered to by staff to ensure a clean and inviting store environment
• Established sales goals for team of 5, managed budget and devised sales forecasts
• Prepared daily sales reports and developed quarterly marketing strategies and promotion campaigns
• Resolved 20+ product or service problems per month Assistant Store Manager
GODIVA-Garden City, NY
April 2007 to May 2010
• Trained and lead a team of 10 employees on productive methods for reaching sales goals
• Proactively built, developed, and maintained strong cross-functional relationships with customers and staff members
• Attended monthly corporate meetings to learn new strategies for introducing new products and training guidelines to my team
• Maintained and submitted weekly financial records to upper management Education
High School Diploma in Business Management
Pocono Mountain High School - Pocono Summit, PA
August 1999 to June 2003
Skills
• Leadership (10+ years)
• Communication skills (10+ years)
• MAS 100 (2 years)
• Zenventory- Inventory Management Software (2 years)
• Customer service (10+ years)
• Analysis skills (10+ years)
• Troubleshooting (1 year)
• Technical Support (1 year)
• Store Management Experience (5 years)
• Team management
• Sales (10+ years)
• Budgeting
• Organizational skills
• Microsoft Windows
• Retail sales (10+ years)
• Salesforce (2 years)
• Five 9 Call Center Program (4 years)
• Management
• Store management (7 years)
• Salesforce
• Accounts receivable (6 years)
• Account Management (8 years)
• Microsoft Office (10+ years)
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