Customer Service & Leadership Professional

Andrea Grimes

***** * **** ***. ******, CO *****

Phone: 720-***-****

Email: ***************@*****.***

Summary

To contribute my excellent professional, customer service and leadership skills to a socially responsive organization.

Bringing exceptional customer care skills pertaining to establishing rapport, maintaining a positive communication equation and putting forward a focused attitude. A dedicated employee that possesses a strong work ethic with attention to detail. SKILLS INVENTORY

Customer Service Skills

Immensely enjoys working with diverse populations of customers and team members

Greets and builds trusting rapport with customers in a timely and friendly manner and assists customers in acquiring answers to questions they may have.

Calmly handles customer service issues, always demonstrating excellent communication and listening skills ensuring customer satisfaction and retention.

Maintains a safe, clean and organized work environment taking tasks upon when cleanliness or safety is at stake.

Fulfilled the company’s defined customer experience by maintaining a friendly and customer focused approach.

Able to anticipate customers’ needs and deliver appropriately.

Exceptional time management skills.

Experienced in timely and accurate completion of customer inquiries.

Inform customers and potential customers about the company’s products and services.

Excellent body language targeted at providing customers with a positive image of the company.

Cashiering, excellent in handling money, receipts, and monetary transactions. Key qualifications

Exceptional ability to stay attentive when dealing with customers.

Analytic thinking aimed at resolving customers’ issues in a proactive manner.

Able to find conflict resolution without losing self-composure.

Demonstrated ability to analyze problems or adverse situations in a bid to provide well-placed customer services.

Track record of using tact when handling customers of irate nature. Leadership Skills

Exhibits dependability and reliability being on-time and present for work shifts with a positive and energetic attitude.

Completes all tasks and responsibilities with a high quality of service and accuracy

Organizes and prioritizes multiple tasks

Abides by policies and procedures and upholds the organization/company mission and vision statements wholeheartedly.

WORK EXPERIENCE

Cannon Learning Center Aurora CO 2/2012-8/2012 Teacher Meemah’s Lil Village Aurora, CO 5/2010-5/2012 Licensed Childcare provider Owner and Operator

Gordmans Retail Aurora, CO 2/2012-1/2013 Customer Service Representative Creative Learning Academy Aurora, CO 1/20/2014-3/27/2015 Teacher Sunshine House Early Learning Academy Aurora, CO 4/6/2015-2/4/16 Lead ECE Teacher Safeway Denver, CO 2/15/2016- 1/6/2017 Deli Clerk

Denver Public Schools/ Extended learning Program Denver, CO 5/16/16-11/04/2022 Lead ECT Teacher

Heavenly Home Health LLC Littleton, CO 5/08/2020- 3/09/2021 Overnight CNA/Respite Care Brighter Horizon LLC Aurora, CO 5/8/2022- 07/15/2025 In- Home Care/Host Home Provider New Horizon Academy Denver, CO 11/07/2022- 12/18/2023 ECT Teacher Certifications:

Behavior Management October 1999

Child Development

Professional Development

Developmental Practices February 2014

Child Growth March 2014

Family Partnerships

Administration and Supervision

Health Nutrition and Safety

Cultural Diversity

State of Colorado July 2014

Department of Education

Observation and Documentation

Early Education September 2015

Curriculum Instruction October 2015

• Other certifications have been obtained from 2015 to the present… Qualified Medical Administration Personnel (QMAP) November 19, 2024 Mandatory Reporter- WBT Certificate August 29, 2025 Heart Savor First Aid/ CPR-AED 11/22/2025

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