Operations & Customer Service Leader (Bilingual)
Resume:
Fabiola Dano
El Cajon, CA
*******.****@*****.*** 619-***-****
Professional Summary
Dedicated and results-driven Office and Operations Manager with over 19 years of experience in customer service, administrative support, multi-channel sales coordination. Experienced in processing customer payments, following up on past-due accounts, and resolving billing discrepancies. Strong leadership skills with a proven ability to streamline operations, manage teams, and deliver high-quality customer experiences. Bilingual in English and Spanish. Authorized to work in the U.S. for any employer.
Core Competencies
• Office & Administrative Management
• Customer Service Excellence
• Staff Supervision & Training
• Multi-Channel Sales (Phone, Web, eBay, Amazon)
• Customer Payment Processing & Billing Follow-Up
• Problem Solving & Client Relationship Management
Professional Experience
Office & Administrative Assistant
MR Mail, San Diego, CA
August 2021 – Present
• Process payments from customers and assist with billing tasks.
• Follow up with customers on late or past-due payments.
• Check, sort, and organize incoming and outgoing mail.
• Perform general office duties such as filing, data entry, and document organization.
• Provide customer service support in person and via phone and email.
• Assist with shipping coordination and office supply management.
Customer Service & Operations Manager
Innovativa, San Diego, CA
April 2003 – March 2020
• Led and trained a team of customer service representatives, ensuring a high standard of service delivery.
• Managed online sales through platforms such as eBay, Amazon, and the company website.
• Implemented procedures to improve service quality and operational efficiency.
• Built strong client relationships through personalized service and responsiveness to customer needs.
Education
Bachelor’s Degree (Licenciatura)
Universidad Autónoma de Baja California
Languages
• English – Fluent
• Spanish – Native
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