Multifaceted Professional with Strong Leadership and HR Skills

BONNIE PIERCE

**** * **** **

APT K*

MURFREESBORO, TN 37127

615-***-**** *******************@*****.***

Summary

To obtain a position in a company where my multiple skills can be utilized and advanced

highlights

·Very strong communication skills

·Fluent in quickly and accurately performing assigned duties

·Excellent ability to multitask to meet all required deadlines

·Strong leadership skills

·Strong customer service skills

Experience

12/2018- current

7/2015- 5/2017

10/2014- 7/2015

Perform hair cutting and coloring services on clients

Perform skin treatments on clients

Manage clientele appointment scheduling and payment transactions

Human Resources Program Specialist (A.R.C) State of Tennessee Department of Human Resources

·Process and approve all transactions entered by my assigned state agency (TN Department of Correction) including New Hires, Transfers, Suspensions, Separations (Retirements, Dismissals, etc.)

·Process and approve all salary change transactions stemming from merit increases, promotions, bonuses, and pay adjustments

·Address inquiries from employees and HR staff from each agency regarding new hire activity and ongoing employee relation issues

·Review and abide by federal and state laws to confirm and enforce company compliance

·Run Audit reports each pay period to find and correct any payroll issues before final calculation

·Create and post NEOGOV Requisitions

·Process applicants on Requisitions

·Create Survey Monkey questionnaires for each agency's Requisitions

·Review and make necessary corrections to supplemental transactions sent to me from state agencies (to correct employees’ pay who are owed funds by the state for underpayments or to process repayments for those who owe the state due to being overpaid for various reasons)

·Assist in training proper job functions to HR employees from other state agencies

·Perform time sheet corrections as required

·Assist in training newly hired Specialists of DOHR in performing proper job duties and pay rate formulations

·Assist in training managers from my assigned state agencies who are needing further assistance in any assortment of payroll actions and formulations

Human Resources Program Technician (Technical Services), State of Tennessee Department of Human Resources

·Processed all transactions entered by my assigned state agencies (Dept of Education, Dept of Safety & Homeland Security, Dept of Education, Dept of Commerce & Insurance, Dept of Health, TRICOR, & Attorney General’s Office) including New Hires, Transfers, Separations (Retirements, Dismissals, etc)

·Processed all salary change transactions stemming from merit increases, promotions, bonuses, and pay adjustments

·Addressed inquiries from employees and HR staff from each agency regarding new hire activity and ongoing employee relation issues

·Reviewed federal and state laws to confirm and enforce company compliance

·Worked supplemental transactions (credits from employees who were over paid as well as employees who were owed funds by the state)

·Ran audit reports for each agency for each pay period

6/2009- 6/2019

Owner/HR manager/ Licensed Cosmetologist, Image Salon & Spa (now, Salon Beautique on Music Row)

·Interviewed potential new employees, evaluated potential employees performance before hiring

·Fully trained all new employees on salon policies and procedures as well as proper Cosmetology service techniques

·Ran weekly payroll reports making any necessary corrections to employees’ payable time before approving payroll

·Personally performed cuts, color, hi-lights, manicures, pedicures, facials, and waxing

·Gained and retained over 150 long term clients

·Successfully became a Goldwell Ambassador who attended multiple classes and taught the learned skills to our employees to improve their performance and raise client retention

Education

2005

Cosmetology Degree Obtained, Volunteer Beauty Academy, Nashville

Studied Cosmetology and Business Management

GPA: 3.8

Completed 1500 Hours of study

Helped in training new students in their first 300 hours of Basic study of Cosmetology

CERTIFICATIONS AND/OR CERTIFICATES:

NLLA GRADUATE 1/13/2017 (Next Level Leadership Academy) - The Next Level Leadership Academy (NLLA) is a competency-based leadership development program for up to 12 current and emerging leaders working within the Tennessee Department of Human Resources (DOHR). Current and emerging leaders engage in a rigorous, year-long leadership development study that is based on core competencies identified by DOHR’s Executive Leadership team. The Next Level Leadership Academy is a collaborative venture with Strategic Learning Solutions (SLS). SLS consults and partners with state agency leaders to create a customized Talent Management strategy that develops and sustains a high performing workforce.

Extracurricular and Acquired skills:

Accounting

Human Resources

Multitasking skills

Clerical skills

Organizational skills

Customer Service

Payroll

Veterinarian Technician for 3 years (practiced animal medical procedures as well as performed diagnostic procedures/ lab work/ lab studies)

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