Multifaceted Professional with 20+ Years Experience

NIAKEYSHIA SMITH

Phoenix, Arizona, *****

***********@*****.***

(623) 256 – 8290

Professional Summary

Highly motivated professionals with over 20 years of experience in reporting, issue resolution, customer service, and technical support. Seeking a rewarding position that will allow me to utilize my expertise, manage multiple projects, while expanding my professional horizons. Work Experience

Credit Repair Analyst SheSoBossee LLC Laveen, AZ 5/2009 to Present

Provide the best customer service to every customer

Consult customers on credit relief options

Finalize credit repair process

School Bus Driver Liberty Traditional Charter School Phoenix, AZ 12/2006 to 5/2009

Provide the best customer service to every customer

Consult customers on credit relief options

Finalize credit repair process

Patient Access Coordinator Cigna Healthcare Sun City, AZ 12/2005 to 5/2009

Coordinated and scheduled patient appointments

Completed billing and coding duties

Attended all complaints and customer questions

Retention Customer Support Specialist Bank of America Phoenix, AZ 10/2000 to 12/2005

Managed the credit card compliance program issues

Assisted customers with adjusting interest rates and fees

Completed random transaction audits to ensure policy compliance Education

Healthcare Administration (Associate’s Degree)

Phoenix College Phoenix, AZ 8/2005 to 5/2007

Medical Billing & Coding (Vocational Educational & Training) Certificate Maricopa Skills Center Phoenix, AZ 8/2003 to 5/2005 Skills

Detailed Oriented

Strong Communication Skills

Insurance Verification

Microsoft Office

Maintain Quality Standards

Medical Records & Scheduling

45 WPM

Multi-Tasking Abilities

Computer Proficiency

Current Procedural Terminology (CPT) Code

International Classification of Diseases (ICD-9) Certifications & Licenses

Medical Billing & Coding 5/2005

Commercial Driver’s License 2/2006

Air Brakes Endorsement 1/2006

Passenger Endorsement 1/2006

School Bus Endorsement 1/2006

References Available Upon Request

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