Versatile Administrative Support Specialist
Resume:
Amanda Carrasquillo
Bridgeport, CT *****
******.******@*****.***
SUMMARY OF QUALIFICATIONS
Versatile and multi-skilled employee who demonstrates a superior level of performance in a fast-paced, high demand environment. Strong willingness to learn and implement new skills quickly. Detail-oriented individual who takes great pride in quality work. Excellent verbal and written communication skills are utilized to promote customer satisfaction and loyalty. Dependability and hardworking nature allows for optimal productivity in assigned tasks.
SKILLS
•Knowledge of MS Word, Excel, Outlook
•Customer Service and Satisfaction
•Appointment Scheduling
•Data Entry
•Inventory Management
•Office Operations
PROFESSIONAL EXPERIENCE
Alliance Global Fairfield, CT. 05/2021-11/2021
Reservationists
Answered a high volume of inbound calls for multiple clients in many locations.
Updated customer accounts
Updated customer accounts
Verified and updated customers payment information
Arranged for transportation to and from destination
Input detailed data for each call taken
Provided exceptional customer service
Faxing/ Emailing/ Filing
Drivers Unlimited Norwalk, CT. 03/2016- 04/2017
Reservationist
Answered a high volume of inbound calls for multiple clients in many locations.
Updated customer accounts
Verified and updated client payment information
Arranged for clients along w/ new customers transportation with our company
Input detailed data for each clients call taken
Eastern Accounts Danbury, CT 02/2015 – 01/2016
Payment Center Representative
•Answered a high volume of inbound calls for multiple cities and states on behalf of Comcast
•Updated customer accounts and set up payment arrangements
•Verified and updated customer demographics on a regular basis
•Arranged for customer service appointments and troubleshooting as needed
•Input detailed data for each customer service call taken
Saxe-A-Phone Services Stamford, CT 02/ 2011 – 02/2014
Customer Service Representative
•Answered and screened all inbound calls for various vendors
•Forwarded all messages to appropriate recipients within a five minute window
•Maintained a pleasant and professional tone with callers at all times
•Expedited all hospital and doctor’s calls according to company standards
•Ordered, organized, reviewed, and confirmed weekly inventory for office personnel
•Maintained a clean, organized, and sterile work space at all times per company policy
•Performed documentation and heavy filing of messages taken during scheduled shift
•Worked 24 hour shifts independently on occasion
TRAINING AND CERTIFICATIONS
PCT( Patient Care Technician). Training Direct. 10/2020
ServSafe Food Handler’s Certificate National Restaurant Certification 11/2018
NRF Customer Service and Sales Certification Goodwill Western Northern CT 11/2018
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