Data Entry Clerk - Detail-Oriented & Reliable Remote professional

PHILIPPE BLANCHETON

ᔎᔏᔐ 914-***-**** ᝀᝁ ********@*****.*** ݢݡݠݟLos Angeles, CA

Bilingual: English & French Authorized to work in the U.S. PROFESSIONAL SUMMARY

Customer service and logistics professional with years of experience in client relations, air import operations, and supply chain coordination across the U.S., Canada, and Europe. Proven track record of managing international accounts and driving customer satisfaction through effective communication and attention to detail. Seeking to leverage diverse logistics experience into a role that fosters growth and innovation.

CORE COMPETENCIES

International Logistics & Freight Coordination

International hospitality and excellent customer Service

Air Import Operations (LAX / JFK / CDG)

Client Relations & Account Management

Cargo Wise, Microsoft Office Suite

Rate Negotiation & SOP Documentation

Customs Compliance & Documentation

PROFESSIONAL EXPERIENCE

Senior Customer Representative – USA & Canada

DJI America Los Angeles, CA

Sept 2024 – Dec 2025 (Temporary Work Assignment)

Act as primary liaison for French clients on inbound freight and routing logistics.

Manage cross-border freight communications and ensure timely delivery and client satisfaction.

Collaborate with internal and external teams to resolve shipment and customs issues proactively.

Sales and Customer Service Executive

Dimerco Express Corporation Los Angeles, CA

Aug 2023 – Apr 2024 (Temporary Work Assignment)

Managed end-to-end shipment coordination from international ports to U.S. destinations.

Led pricing negotiations and provided detailed quotes for overseas partners and clients.

Built a centralized rate database for trucking and airline partners to improve internal efficiency.

Supported business development efforts by identifying and nurturing new client opportunities.

Air Import Supervisor

Trinity World Logistics Los Angeles, CA

Jun 2017 – May 2023 (Company was taken over by Omni Logistics)

Supervised a team of 5 in coordinating air import operations for clients such as VF Group, Levi’s, and GAP.

Oversaw all aspects of shipment data accuracy, customs compliance, and client reporting.

Supported office expansion project including hiring, process design, and team onboarding, and oversaw scheduling and organizing trip and Hotel of our management from New York or Canada to Los Angeles.

Air Import Coordinator – Account Lead

Panalpina Inc. LAX, JFK & CDG

Jan 2014 – Jun 2017

Managed import logistics for luxury fashion clients (Hermès, H&M, Lanvin).

Coordinated closely with French export teams but also with the Clients to ensure seamless inbound operations.

Oversaw special projects including delivering and supervising exclusive showroom collections to private clients and buyer.

Ensured all shipments complied with U.S. import/export regulations and customs formalities.

TECHNICAL SKILLS

Software: Cargo Wise, Microsoft Office (Excel, Outlook, Word, Teams)

Airports: LAX / JFK / CDG operational knowledge

Documentation: SOP writing, customs forms, shipment tracking, rate quoting

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