Operations & Data-Driven Process Improvement Leader

Renzo Cimino Quiros

San Pablo, Heredia · Costa Rica · +506-****-**** · ***********@*****.*** Nationalities: Costa Rican / Italian

· Languages: Italian (Native) · Spanish (Native) · English (Fluent) Professional Profile

Trilingual professional with over 10 years of experience in process improvement, data analysis, and team leadership. Proven ability to automate workflows, improve efficiency, and lead global initiatives. Strong communicator and problem solver with a hands-on approach to innovation and continuous improvement.

• SQL, Advanced Excel, corporate tools (MyTime, Knet)

• Forecasting, dashboards, executive reporting (WBR/MBR)

• Data-driven decision-making, cross-functional collaboration, people development Professional Experience

Amazon – Process Lead

• Led the design and rollout of automated workflows, aligning technical tools with business objectives to reduce manual workload by 25%.

• Developed forecasting models using historical capacity data.

• Designed workflows and toolkits for campaign planning and task assignment. Oct 2023 – Oct 2025

Amazon - Risk Support Specialist

• Developed KPIs and data-driven dashboards to provide transparency into backlog and project health.

• Presented insights and callouts during global WBR and MBR sessions.

• Improved data handling and policy review processes. Apr 2021 – Sep 2023

Amazon - Investigations Team Manager

• Oversaw a high-output team, managing capacity planning and utilization to meet performance targets.

• Planned headcount and up-skilling training during ramp-up periods.

• Ensured quality and productivity through data-based reviews and coaching. Feb 2019 – Mar 2021

Amazon - Risk / Fraud Investigator

• Led ramp-up batches and acted as senior advisor on critical escalations (L8+).

• Provided root cause analysis and quality audits to improve resolution outcomes.

• Trained experienced agents and supported QA improvement projects. Nov 2015 – Feb 2019

Teleperfomance - IT Support Agent (Blackberry)

• Single Point of Contact: Served as the primary contact for users, managing routine and non-routine mobile OS and hardware incidents.

• Troubleshooting: Performed initial investigation and analysis for connectivity, synchronization, and software issues in a high-volume environment.

• SLA Compliance: Ensured all incidents were recorded, classified, and updated accurately within the management tool.

Nov 2014 – Oct 2015

Education & Certifications

Web Design UI & UX, INA (November 2025 – Ongoing)

Introduction to MySQL, LinkedIn Learning (Nov 2022 – Feb 2023) CISCO CCNA1, Universidad Politécnica Internacional IT Essentials Technical Degree, Universidad de Costa Rica (UCR)

(Jan 2019 - Sep 2019)

(Jan 2014 – Nov 2014)

Technical High School in Commerce, I.T.C. G. Agnelli (Italy) (2003 – 2008) Technical Skills

• SQL / MySQL

• Advanced Excel

• Power BI (Basic)

• Forecasting and Metrics

• Data Analysis

• WBR / MBR Reporting

• Team Leadership

• Workflow Automation

• Web Design UI/UX

• Adobe CS

• Figma

Contact this candidate