Multifunction Administrative Professional with CSR Experience

DIANNA DAIGLE

*** *. *** **., *****, TX *****

Cell: 903-***-**** **********@*****.***

Objective: Seeking an opportunity with a successful organization where I can apply my skills to

the benefit and growth of the company and myself.

KEY SKILLS

● CSR - Dispatch - Front Desk/Reception – Office Manager - Bookkeeper - Complaint handling - Data Entry (65 WPM) •

Software: Word • Excel - Outlook Windows

PROFESSIONAL EXPERIENCE

Petty’s Irrigation & Landscape, Tyler, TX 7/2023 to 8/31/25

Environmental Services Department (supervisor) – Take calls from customers, set up appointments for

Pest Control, Lawn & Shrub treatments, Termite installations and inspections. Work one on one with

ES technicians. Collections, take payments.

Also answer calls for irrigation, landscape and commercial departments.

Roto Rooter Plumbing, Tyler, TX 75708 7/2019-7/2023

Customer Service Representative

7/2019-7/2023

Take calls from customers, create ticket then dispatch job - Handle AR's - Collections –

Accounts receivable – Make bank deposits - Handle complaint calls - filing - ordering and

buying office supplies. Proficient in Roto Rooter software program.

Serendipity Consignment Boutique, Canton, TX

Assistant Manager — Sales Clerk 9/2013-7/2019

Professional and friendly with the ability to make decisions & manage store

independently, set up displays, help customers, sell merchandise & take payments.

MSB, Tyler, TX

5/2008 - 6/2013 Receptionist (company phones, worldwide)

Answered switchboard, screened and directed calls for all five offices of MSB and DIIG

worldwide and greeted all guests and employees entering Tyler, Texas lobby.

Reorganized the front desk to ensure easy accessibility by creating and maintaining Excel

spreadsheet with all information required to direct calls within all offices and run the

reception area smoothly.

Received, sorted and distributed mail and deliveries. Handled shipments and deliveries.

5/2008 - 5/2011- CSR and Front Desk Reception (company phones, worldwide)

Excelled in both roles that required the ability to handle a variety of customer service

and administrative tasks and quickly resolve customer issues.

Demonstrated proficiencies as a customer service representative and front-desk

receptionist within a high-volume environment.

Calmed upset or angry customers. Researched and rapidly solved problems. Praised by

management for the quality of my work, attention to detail, exemplary customer

service delivery and team-player attitude.

PAUL GUILLOT, (APLC), Lafayette, LA 1988 - 1999

Office Manager and Bookkeeper

Bookkeeping, billing, accounts receivable and payable, payroll.

Prepared settlements, trial preparation, medical chronologies, scheduling of doctor

appointments, testing and surgeries for clients.

Met with clients and answered multi-line phone system.

EDUCATION

Graduated from Killeen High School, Killeen, TX

Banking courses at the University of SW Louisiana, Lafayette, LA

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate