Multifaceted Administrative and Behavioral Services Professional
Resume:
Marghan Frierson
Houston, TX *****
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Billing and Customer Service Representative
Healthcare Services Group-Baton Rouge, LA
January 2025 to October 2025
Scheduled patient appointments and entered required information in the computer system in accurate and timely
manner. Obtained demographic, insurance and financial information from patient or guarantor. Entered information in computer system with high degree accuracy. Explained all required forms to the patient or guarantor and obtained the necessary signatures. Ensured medical necessity compliance by obtaining necessary data. Protected the financial integrity of the facility by collecting patient liability, establishing payment arrangements,
discussing payment options and screening for eligibility. Verified insurance eligibility and benefits and ensures all notifications and authorizations were completed within
the required timeframes.
Posted payments in the computer system and generated the appropriate patient receipts. Filing & Data Entry
Behavioral Technician
Touchstone ABA-Baton Rouge, LA
January 2024 to August 2025
As a High-Intensity Behavioral Line Technician, I design, implement, and monitor individualized therapeutic programs to support clients in reaching their behavioral and developmental goals. I work closely with individuals to reinforce positive behaviors while using evidence-based strategies to address challenging behaviors. In high-stress situations, I intervene proactively to de-escalate crises, ensuring the safety and well-being of clients and those around them. I collaborate with a multidisciplinary team to track progress and adjust treatment plans as needed to maximize effectiveness. Assistant Manager
Mavis Tires & Brakes-Baton Rouge, LA
May 2022 to January 2024
As an Assistant Manager at Mavis Tires & Brakes, I played a key role in driving sales by advising customers on necessary vehicle maintenance and tire services. I proactively identified customer needs, providing expert recommendations to ensure they receive optimal products and services. I set and managed weekly performance goals for my team, fostering a collaborative environment to achieve sales targets and improve overall efficiency. In addition to managing day-to-day operations, I overseen cash register operations, ensuring accurate transactions and closing procedures. Project Remodel Specialist
Andersons Merchandising-Baton Rouge, LA
August 2023 to November 2023
• Assessed customer information to identify issues, developed actionable solutions, and ensured high- quality service delivery.
• Improved efficiency by following call scripts and guiding conversations to achieve effective resolutions.
• Provided education on company systems, assisting customers with form completion and facilitating access to services.
• Maintained accurate, up-to-date customer account information, processing both manual forms and digital updates.
• Demonstrated exceptional memory retention, enabling swift handling of customer inquiries and complex data.
• Delivered excellent customer relations through effective communication, conflict resolution, and timely responses.
Core Skills:
• Conflict Resolution
• Documentation & Reporting
• Customer Relations
• Data Management
• Effective Communication
Laborer
Turners Industries-Baton Rouge, LA
April 2021 to June 2022
As a laborer on this turnaround I worked fire watch, hole watch, engaged in proper housekeeping, etc. Firewatch/Holewatch
STARCON INTERNATIONAL-Baytown, TX
January 2021 to April 2021
As a fire watch/hole watch I fire watched, hole watched, practiced safety, engaged in proper housekeeping, etc.
Education
High school diploma
Allen J. Ellender Memorial High School-Houma, LA
August 2015 to May 2019
High school diploma or GED
Associate's degree
Skills
• AI
• Crisis intervention
• sneaker enthusiasts
• Budgeting
• Client services
• Hospitality
• Serving Experience
• Fashion retail
• Store management
• Google Docs
• Warehouse Experience
• Outdoor work
• Retail management
• Management
• Teaching
• Christian counseling
• Bookkeeping
• CRM software
• Time management
• Manufacturing
• Analysis skills
• Operating systems
• Cash management
• Kitchen experience
• Addiction counseling
• Inside sales
• Retail sales
• Product demos
• Benefits administration
• Financial services
• Diagnostic evaluation
• Teamwork
• Contracts
• Veterinary experience
• Frame carpentry
• Automotive service
• Fleet management
• Driving
• Outbound calling
• Photography
• Social media content
• B2B marketing
• Travel planning
• Manager experience
• Grocery store
• Packaging
• Pet care
• Background checks
• Cross-functional communication
• Guest relations
• Double entry bookkeeping
• Accounting software
• Cashiering
• Data collection
• Project management
• Communication skills
• Oil & gas
• Microsoft Office
• Portfolio management
• Revenue management
• Banking
• Early childhood education
• Special education
• QuickBooks
• Graphic design
• Training & development
• Classroom management
• Auto service management
• Property leasing
• Working with people with autism
• Customer support
• Sales management
• Customer relationship management
• Basic math
• Dental receptionist
• Social media management
• Proofreading
• Profit & loss
• Programmable logic controllers
• Clinic
• Handling customer inquiries
• Team leadership
• Attention to detail
• Supervising experience
• Processing cash transactions
• Employee relations
• First aid
• Financial software
• Fashion styling
• Factory
• Writing skills
• Journalism
• Marketing
• English
• Hotel experience
• Guest services
• Colleges/universities
• Human resources
• CGMP
• Microsoft PowerPoint
• Account management
• Ceridian
• Customer service
• Computer literacy
• Medical receptionist
• Property management
• Pediatrics
• Care plans
• Restaurant experience
• Heavy lifting
• Leadership
• Multitasking
• Construction
• Classroom experience
• Documentation review
• Grammar Experience
• Data entry
• Microsoft Outlook
• Microsoft Project
• Dental terminology
• Swimming
• Math
• Negotiation
• Working with people with disabilities
• iOS
• Balancing cash drawers
• System design
• Assistant manager experience
• Front desk
• Automotive sales
• Detecting counterfeit currency
• Sales
• Team management
• Phone etiquette
• Employee evaluation
• Media relations
• Alignment
• Research
• 10 key typing
• Payroll
• Preschool experience
• Relationship management
• Tutoring
• Food Preparation
• Daycare
• Public speaking
• fashion enthusiasts
• Childcare
• Behavior management
• GM vehicles
• Accounting
• Office management
• Service writing
• Planograms
• Typing
• HRIS
• Computer skills
• B2B
• Crisis management
• Working with people with developmental disabilities
• Food Service
• Merchandising
• Conflict management
• Google Ads
• Private equity
• Payment processing
• Windows
• Microsoft Word
• Accounts payable
• Recruiting
Certifications and Licenses
First Aid Certification
CPI Certification
Driver's License
Child Development Associate Certification
CPR Certification
TWIC Card
OSHA 30
AED Certification
Professional In Human Resources
Teaching Certification
ESL Certification
TESOL Certification
Guard Card
Pallet Jack Certification
Motor Vehicle Inspection License
ARSC Basic Orientation Plus
Confined Space Certification
Hazardous Waste Operations & Emergency Response Training
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