Salesforce Administrator & Developer with 6+ Years' Experience

Dhana Kumari K

United States +1-201-***-**** **************@*****.*** LinkedIn

PROFESSIONAL SUMMARY:

Over 6+ years of IT experience as a Salesforce Administrator and Developer, with strong expertise across the Salesforce development lifecycle, application design, integration patterns, and deployment planning.

Extensive experience working with cross-functional teams, gathering business requirements, and supporting sales and marketing operations across enterprise Salesforce implementations.

Strong hands-on Salesforce development experience using Apex Classes, Apex Triggers, Visualforce Pages, SOQL, SOSL, and Salesforce development tools, with a focus on scalable and maintainable solutions.

Proficient in Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Custom Cloud, and Analytics Cloud, with a deep understanding of end-to-end CRM business processes.

Strong experience with Salesforce Lightning UI, including Aura Components and Lightning Web Components (LWC), along with Service Console, Customer Communities, and security configurations.

Experienced in Agile, Scrum, and Waterfall environments, with hands-on exposure to testing, deployments, data migration, CI/CD pipelines, and Salesforce integrations using REST and SOAP web services.

EDUCATION

Post -Graduation (MSC) from Andhra University (AP, INDIA)

B.Sc. (Computer science) from DNR college (AP, INDIA)

TECHNICAL SKILLS:

CRM TOOLS

Salesforce.com

SALESFORCE TECHNOLOGIES

Apex Classes, Apex Triggers, Test Classes, SOQL, SOSL, Visualforce Pages, Lightning Pages (Aura Components, Lightning Web Components – LWC), Controllers, Custom Objects, S-Controls, ETL, Validation Rules, Workflow Rules, Process Builder, Salesforce Flow, Approval Processes, Reports, Dashboards, Sandbox Development and Testing, Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, Analytics Cloud

SALESFORCE DEV & API TOOLS

Salesforce DX (SFDX), Eclipse, Apex Explorer, Developer Console, Data Loader, AppExchange, Offline Edition

INTEGRATION & WEB SERVICES

REST API, SOAP API, WSDL, XML, JSON, Cast Iron, Platform Events, External Services

PROGRAMMING LANGUAGES

Apex, Java, PLSQL, C, C++, C#, JavaScript, Ajax

WEB TECHNOLOGIES

HTML, XHTML, CSS, JavaScript, Bootstrap, JQuery, PHP, Servlets, Web Services, OOD

OPERATING SYSTEMS

Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008, Macintosh, Linux, Unix

VERSION CONTROL & CI/CD TOOLS

Git, GitHub, Bitbucket, CVS, Clear Case, Subversion, VSS, Jenkins, Maven, Ant

DATABASES

Oracle 10g / 9i / 8i, MS SQL Server 7.0, MS Access

PROFESSIONAL EXPERIENCE

Cloud Odyssey Jan 2024 -Present

Salesforce Admin/Developer United States

Responsibilities:

Delivered end-to-end Salesforce Sales Cloud solutions for Senior Helpers and Gotham Properties, centralizing lead, property, unit, and tour management within a unified CRM

Defined lead lifecycle stages (Prospect, Applicant, Resident, Did Not Rent, Vendor/Spam) to enhance visibility, conversion measurement, and reporting accuracy

Configured lead routing logic using a leasing agent queue with automated email notifications and Salesforce templates for new and reassigned leads

Structured custom objects such as Buildings, Units, and Tours to represent real estate portfolios and support availability, scheduling, and customer interaction tracking

Applied role-based sharing models for Leasing Agents, Leasing Managers, and General Managers to maintain data security while enabling cross-team collaboration

Set up Tour Scheduling by associating tours with leads, allowing scheduling, rescheduling, and activity tracking directly in Salesforce

Generated custom reports and dashboards including Leads by Owner and Leads by Stage for operational insights

Orchestrated data capture flows to generate tour records and map visitor information to corresponding CRM fields

Reviewed Salesforce integrations with external systems to ensure functional accuracy

Verified change sets, metadata deployments, and Salesforce release updates.

SEB Administrative Services inc. Oct 2021 – Aug 2023

Salesforce Admin/Developer Mississauga, Canada

Responsibilities:

Evaluated business requirements to produce functional and detailed design specifications for Salesforce solutions

Assembled and ran test plans, test strategies, business scenarios, and test scripts aligned with technical and functional requirements

Extracted test cases from approved documentation to support functional and regression coverage

Coordinated with QA teams and developers to assess defects and assist with resolution prioritization

Oversaw validation activities across member enrollment, services, premium billing, provider management, claims processing, and reimbursement workflows

Utilized EDI transaction sets including 270/271, 276/277, 834, 835, and 837 for healthcare-related system integrations

Executed gap assessments, refreshed report layouts, documented changes, and aided issue resolution efforts

Applied backend verification using SQL queries to confirm data accuracy and consistency

Participated in defect review sessions and Agile ceremonies, ensuring application adherence to AODA accessibility standards

LOBLAWS Jun 2020 – Sep 2021

Salesforce Admin/Developer Ontarion, Canada

Responsibilities:

Functioned within an Agile environment, participating in daily stand-ups and sprint-related activities.

Reviewed and streamlined CRM configurations to ensure accurate adoption metrics and optimized license usage by deactivating inactive users.

Managed roles, profiles, security settings, and sharing controls to enforce data access policies.

Operated within an Agile delivery model, contributing to daily stand-ups and sprint execution activities

Optimized CRM configurations to maintain accurate adoption metrics and improve license utilization by disabling inactive users

Administered roles, profiles, security configurations, and sharing rules to regulate data access

Sustained standard Salesforce objects including Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards

Facilitated SteelBrick CPQ implementation activities and supported AppExchange-based customizations

Engineered Aura-based Lightning components using Salesforce Lightning Design System (SLDS), ensuring compatibility with Lightning App Builder

Executed administrative operations covering data management and user provisioning across Salesforce environments

Constructed custom objects, components, controllers, reports, tabs, labels, Visualforce pages, validation rules, approval processes, and auto-response rules

Directed end-to-end project execution at client locations, covering development, testing, UAT, QA deployments, and automated case creation from service emails

Established CI/CD workflows using Jenkins, Git, and Bitbucket, enabling batch integrations with external systems.

MANULIFE Jun 2019 -May 2020

Salesforce Admin Toronto, Canada

Responsibilities:

Consulted with business users to assess technical and functional requirements and tailor Salesforce standard objects accordingly

Guided team members in resolving complex issues such as record duplication, defect remediation, and integration challenges through callouts and outbound messaging

Planned and ran test activities, including UI and functional validation

Preserved test documentation, logged results, and liaised with development teams to facilitate defect closure

Executed data migration operations using Apex Data Loader with CSV files

Developed custom controllers to retrieve Salesforce data and support Visualforce page functionality

Maintained analytical reports and dashboards to assist management review and decision-making

Configured Sales Cloud queues, Web-to-Lead, lead conversion mappings, assignment rules, and auto-response logic, along with unit and integration validation

Set up Campaign Management, Lead Conversion, and Case Management workflows

Accessed Salesforce data using SOQL and SOSL via Force.com Explorer for reporting and analysis

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