Virtual Assistant with 12+ yrs in Customer Service and Admin Support
Resume:
LOVELY REBULA
*** *. **** *** **. San Roque, Marikina
******.******@*****.***
Customer Service/Admin VA, ADVANCED
VA working from (Philippines)
Detail-oriented worker with experience in Appointment Setting and Admin Assistant with a. Strong customer service and communication skills.
What makes you stand out?
I always work with Integrity and professionalism. I expressed my dedication and accepted work criticism to improve myself and my working etiquette. I always prepare and it is easy for me to adapt to innovation and new knowledge and training.
Availability:
40 hours 10AM - 8PM EST
Skills and Software:
1. Customer Service (12 years)
● Gmail (14 yrs.)
● Dropbox (2 mos)
● Skype (10 yrs.)
● Slack (3 yrs.)
● Citrix (6 yrs)
● SAP (3 yrs)
● CID (2 yrs)
● Fresh Desk (3 mos)
● Zendesk (3 yrs)
● Hubspot (2 yrs)
2. Appointment Setter - (1 yr)
● Google Spreadsheet (2 yrs.)
● Calendar Management (1 yrs)
● Whatsapp (3 yrs)
● Inside Sales (1 yr)
● Google Hangout (1 yr)
3. Admin Assistant/Concierge - (6 months)
● Kashmoo (6 mos)
● Slack (6 yrs.)
● Docusign (6 mos)
● Google Hang out (1 yr)
Company Name: Scale Experts Inc
Address: San Roque, Marikina City
Position: Content Support Associate
Inclusive Dates: July 19, 2021 – February 15, 2025 Job Description:
● Support campuses with any hardware troubleshooting and menu/hour updates needed.
● Answer support tickets from merchants and escalate issues to the appropriate team if needed.
● Cater to other merchants’ requests through Slack and Zendesk tickets.
● Process refunds and inform Management of special requests.
● Process orders remotely within a set time threshold.
● Work hand in hand with the robot team and merchants to ensure smooth delivery operation.
● Handle new projects that the client is venturing into when needed. Company Name: 20Four7VA
Address: 2006 Pony Island Lane Berlin, MD 21811
Position: Customer Support
Inclusive Dates: March 3, 2021 – December 2, 2023
Job Description:
● Customer service support through Calls, Email and live chat for Multi Branded Accounts
● Updating customer’s account information
● Tracking Shipment, Providing ETA of the order
● Process Refund
● Process New Order
● Account verification, Updating customers with changes in shipment
● Providing satisfactory customer support.
Company Name: Tribute.Co
Address: San Diego, CA
Position: Customer Support/Concierge
Inclusive Dates: May 18, 2020 – April. 29, 2022
Job Description:
● Answering chat and email
● Updating customer’s account and editing video as per request
● Editing photos and music.
● Providing ETA of the order
● Providing satisfactory customer support.
Company Name:Service Response Partners
Address:Irvine, CA 92614
Position:Customer Support
Inclusive Dates:May 3, 2019 – November 30, 2019
Job Description:
● Answering chat, and email. Phone calls.
● Make sure that KPIs are met
● Update customer’s account, topping up, process credit and refund
● Provide resolution to customer’s grievances/complaints
● Troubleshooting
● Providing satisfactory customer support.
Company Name:Barbizon Modeling
Address:Tampa, Florida
Position:Appointment Setter
Inclusive Dates:May 11, 2018 – July 21, 2019
Job Description:
● Customer service inbound and outbound calls
● Scheduling appointments, sending confirmation and VIP passes through SMS and email
● Follow-up call for a reminder
Company Name:The Results Manila Inc
Address:Ortigas, Pasig City, Philippines
Position:Customer Support / Telesales (Wellcare/Sprint) Inclusive Dates:Sept 22, 2014 – June 26, 2018
Job Description:
● Answering Incoming and Outbound calls, emails, and chats.
● Offering and closing deals and making sure that customers know how awesome the brand is.
● Understanding the training and utilizing it on every call.
● Follow-up call for a reminder
● Make sure that KPIs are met
Certifications, Licenses & Training Completed
VA Training Roadmap: Administrative Track AT4
Civil Service Professional Examination
Civil Service Sub-Professional Examination
Education
Masteral Degree in Education Management
Bachelor’s Degree in Office Administration
I hereby certify that all information written above is true and correct to the best of my knowledge and beliefs.
LOVELY REBULA
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