Salesforce Certified Developer with 8+ Years Experience

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MEGHNATH GORIPARTHI

Contact: +1-312-***-**** Email: *******************@*****.*** LinkedIn Trailhead

SYNOPSIS:

Salesforce-certified professional with 8+ years of experience in Sales Cloud, Marketing cloud, Service Cloud, Apex, LWC, and integrating Salesforce across complex Retail, Health, financial and enterprise ecosystems. Holds certifications in Platform Developer I & II, Administrator.

Skilled in designing and implementing scalable Salesforce Data Cloud solutions, integrating data from multiple systems, and developing pipelines for data ingestion, transformation, and identity resolution.

Proficient in working across various SFDC Implementations including Sales Cloud, Service Cloud, and Chatter & App - Exchange Applications

Proven experience in creating Custom Objects, Custom Fields, Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow for Automated Alerts, Field Updates and Outbound Messages according to the business requirements.

Profound experience in creating pick lists, multi-Pick lists, Lookups, Master-detail relationships, data insertion and retrieving, Validation and Formula fields to the different type of custom objects.

Worked on Salesforce SOQL and SOSL query language to analyze data and get record set into Apex Class. Working experience in Agile methodologies.

Knowledge of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management, SOAP, and REST based web services.

Managed program risks, dependencies, and stakeholder communication through Agile ceremonies like (Scrum/Kanban).

Configuration and maintenance user security permissions in compliance with organizational Needs. Experienced with Heroku as platform of Service for designing, building and security.

Proficient in HealtheCRM and Lightning connectors for integrating salesforce with Oracle and third – party Healthcare systems like Clear Triage API.

In-depth understanding of the capabilities and constraints of the Salesforce CRM application, testing, migration, rollout, training and ongoing coupled with good understanding business goals and processes, requirements gathering, implementation administration.

Having CRM domain knowledge and experience with Salesforce CRM and its technologies. Experience on interacting with all levels of customer and Salesforce management.

Having knowledge of front-end web tier (HTML, CSS, and cross-browser development) and back end (Java, .NET, SQL) software development.

Experience in different work environments including Development, Test, UAT and Production.

Designed scalable integration patterns combining Health Cloud, Service Cloud, Data Cloud, and Agentforce for real-time insights and automation.

Contributed to DevOps and CI/CD pipelines to support rapid, controlled delivery of Agentforce and Health Cloud enhancements.

Deep understanding on Inbound/outbound calls and followed secured protocols to work on real time updates.

Designed and developed advanced dashboards and reports in Salesforce CRM Analytics (CRMA), delivering actionable insights to business stakeholders and improving data-driven decision making.

Solid understanding on tools like GitHub, Copado, Gearset, Jenkins and Flosum.

Built and optimized data flows, pipelines, and integrations from multiple external systems into Salesforce CRMA, ensuring high data quality, accuracy, and timely availability for analytics.

TECHNICAL PROFICIENCY:

Force.com: Apex Language, Apex Classes, Triggers, SOQL, SOSL, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, App Exchange Package, Custom Application & Sandbox data loading.

Visual Force: Pages, Components & Controllers.

Salesforce Tools: Visual Studio Code, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader.

Languages: C, Java, Apex

Databases: Microsoft SQL Server 2008

Web Technologies: HTML, HTML5, CSS3, PHP, XML, JavaScript, jQuery, jQuery UI.

CAREER CONTOUR:

Client: Insmed Incorporated [JUNE 2025 – TILL DATE]

Location: Bridgewater, New Jersey, United states.

Employer: Tek business Solutions.

Role: Senior Salesforce Developer

Interacted with business users, product owners and cross functional teams to gather and document detailed functional and technical requirements for Salesforce Experience cloud implementation.

Designed and implemented custom salesforce Experience cloud sites using Lightning Community builder to improve user engagement and partner collaboration.

Configured the user access, roles, profiles and sharing rules to manage and secure external access to salesforce data via community portals.

Built and developed custom Lightning Web Components (LWC), Aura Components and Visualforce pages to enhance UI/UX for agents and business users.

Setup and maintained omnichannel routing for intelligent case assignment across multiple communication channels, increasing service center efficiency.

Lead data migration and bulk data operations using data loader, workbench, import wizard and information on demand for seamless system transition.

Led solutions to handle prototyping and activities to validate Health cloud capabilities against complex healthcare requirements.

Service Cloud optimization including case lifecycle automation, Omni-Channel routing, CTI integrations, and knowledge base enhancements.

Worked on agentic workflows, escalation paths, and person-based handling rules for healthcare service agents using Agentforce orchestration.

Supported prompt strategy and orchestration flows, ensuring prompts aligned with healthcare scenarios and business intent.

Provided technical leadership across solution evaluation, prototyping, and rollout, advising teams on AI feasibility and risk.

Collaborated with Agentforce developers to validate agent assist use cases, including intelligent routing, next-best-action, and contextual recommendations.

Environment: Agentforce, Data cloud, HTML, Java Script, REST APIs, Omni-Channel, TypeScript, Rules, Reports & Dashboards, Security Controls, Lightning App builder, Agile/Jira, Apex, Visualforce, Agentic Workbench, Approval Process, prompt templates.

Client: Regal Rexnord [DEC 2024 – MAY 2025]

Employer: Tek business Solutions.

Location: Milwaukee, Wisconsin, United States.

Role: Salesforce Developer.

Created page layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.

Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Created and maintained comprehensive documentation for all Salesforce development and configuration activities to support future maintenance and upgrades.

Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.

Handling the Sparc service now incidents created by the end users. Hands on experience automatically route cases, leads, or other work to the most appropriate by using Omni-channel Channel Routing.

Offered ongoing technical support and troubleshooting for Salesforce-related issues, ensuring minimal disruption to business operations.

Built ETL pipelines to integrate customer and order data into CRMA, supporting advanced analytics use cases.

Experienced on Omni Studio data Raptors, integration procedures, Flex cards to exposure of consumer goods clouds and accredited practices.

Displaying the customized and categorized elements where the requirement criteria pull out from the client side. Calculated interface design and automation systems.

Implemented MuleSoft APIs and connectors to enable bi-directional communication between Salesforce and various third-party applications or databases.

I have delivered analytics-driven solutions using CRM Analytics (CRMA), building dashboards, datasets, and dataflows to monitor operational performance and data quality.

Implemented operational metrics and dashboards to improve CSAT, AHT, first-contact resolution, and routing accuracy.

Environment: salesforce.com, platform, Apex language, LWC and Aura frameworks, Wave analytics, wave dashboards, Visualforce, HTML, JavaScript, Reports, Sales Wave App, Json, Data manager, Data flow, Wave Labs, Data utils, Informatica Rev, Agentic AI, Prompt templates,

Client: COSTCO Retail [Aug 2022 – Dec 2023]

Employer: UST Global

Location: Hyderabad, India.

Role: Lead Software Engineer / Salesforce Developer.

Prepared the design document and analysis flows as per the client requirements.

Utilized all the salesforce Lightning workflow rules and process builder to automate risk management processes within the fusion framework.

Coordinated with Salesforce QA at different levels of testing like Functional, Regression and Integration Testing for business scenarios.

Performed all the data cleansing, deduplication and migration procedures to use salesforce data loader and workbench.

Worked in Agile environment, participating in sprint planning, daily stand-ups, and code reviews.

Strong experience in Retail execution including store stats, surveys, image and route optimization on designing a modular and configurable solutions aligned with FMCG workflows.

Provided production support by addressing P1/P2 tickets and resolving incidents.

Integrated salesforce with external systems KAFKA, HEROKU, AWS using REST API’s and ETL tools.

Integrated FSL with Sales Cloud and Service Cloud, providing end-to-end visibility of service operations for store managers.

Built complex integrations with external systems using REST/SOAP APIs, Named Credentials, OAuth, and event-driven patterns with Kafka & AWS connect.

Developed and scripted all SOQL & SOSL with consideration to governor limits for data manipulation needs of application using the platform database objects.

Activated audiences to Marketing Cloud and CRMA dashboards, improving campaign measurement and data-driven insights.

Consulted with leadership across business units to define multi-channel communication strategies integrating email, SMS, and app notifications within Journey Builder.

Integrated Salesforce with external systems such as ERP systems, payment gateways, and shipping carriers to facilitate seamless data exchange and synchronization.

Identified performance bottlenecks and optimized code, queries, and processes to improve system performance and scalability.

Developed comprehensive test plans and conducted unit tests, integration tests, and user acceptance tests to validate the functionality and integrity of developed solutions.

Managed the deployment process, including sandbox management, version control, and deployment automation, to ensure smooth and reliable releases into production environments

Built data pipelines and recipes for ingesting and transforming large customer datasets into CRMA. Configured Data Cloud segmentation and identity resolution rules, improving lead accuracy and reducing data redundancy.

Implemented robust security models including role hierarchy, sharing rules, and field-level security to safeguard sensitive business data.

Environment: Salesforce Lightning, Apex, Visualforce, LWC, SOQL, SOSL, Data Loader, VS Code, GitHub, REST/SOAP Integrations.

Client: Mythri Techno [AUG 2019 – AUG 2022]

Location: Hyderabad, India.

Role: Senior Application Developer

Worked on integrating Salesforce with an external system using AWS Cognito as the OAuth authentication providers.

Handled various customization, configuration and integration of salesforce features.

Worked on various apex triggers, apex classes and test classes on production grounds to arrange and re-arrange various data models and data records.

Responsible for all the deployment activities from sandboxes and production Envi.

Handled different integration points with Salesforce and ensuring for no issues in data transfer and other automated processes. Involved in the business meetings to gather the requirements and for salesforce implementation.

Performed data migration, cleansing, and data mapping activities to ensure accurate and consistent data across Salesforce and other systems. Configured security and organizational hierarchy for sales for salesforce implementation.

Supported Service Cloud and Health Cloud integration, optimizing case management workflows for care coordinators and service agents. Configured Reports for custom objects and associate them with Dashboard. Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with

Salesforce.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for integrity of the data. Developed custom CRMA dashboards and visualizations tailored for operational teams, reducing manual reporting time

Integrated Salesforce with external systems such as ERP systems, payment gateways, and shipping carriers to facilitate seamless data exchange and synchronization. Set up visibility security like roles, profiles, field level securities. Set up personal accounts in sandbox.

Created and maintained architecture artifacts including solution diagrams, data models, and integration blueprints to support long-term scalability.

Change Sets Deployment. Developed Test classes and increased the code coverage. Managed Service Objectives and Work Types to standardize recurring service processes across different regions. Built ETL pipelines to integrate customer and order data into CRMA, supporting advanced analytics use cases.

Collaborated with business, data, and integration teams to map external healthcare data sources into Salesforce using secure, scalable integration patterns.

Implemented Field Service Lightning policies and work rules to automate job assignments based on technician location and skill sets.

Configured the Field Service Mobile App for technicians, enabling real-time updates and offline capabilities.

Collaborated with dispatchers to customize scheduling policies and optimization rules, ensuring efficient allocation of field resources.

Provided technical and solution design oversight for Salesforce Health Cloud implementations, supporting patient/member-centric use cases across care management and service operations.

Environment: Saleforce.com platform, Data Loader, HTML, Java Script, VS Code, Apex, Visualforce, Workflows, Approval Process, Data loader.

Client: Hewlett Packard Enterprise [MAR 2018 – JUNE 2019]

Employer: Zeta Global

Location: Hyderabad, India

Role: Salesforce Developer.

Involved in the business meetings to gather the requirements and for salesforce implementation.

Hands on experience on Lightning web components and Aura, components.

Configured security and organizational hierarchy for sales for salesforce implementation.

Customized page layouts for Salesforce standard and custom objects.

Configured Reports for custom objects and associate them with Dashboard.

Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for integrity of the data.

Worked on micro-segments where the campaigns and journeys to keep customers engaged on long after purchases. Developed few automation journeys to engage with personalized campaign.

Set up visibility security like roles, profiles, field level securities. Set up personal accounts in sandbox.

Created User Interfaces using HTML, CSS, NodeJS, bootstrap and JavaScript.

Developed SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Implemented change Sets Deployment. Developed Test classes and increased the code coverage.

Created page layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.

Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Handling the Sparc service now incidents created by the end users.

Hands on experience automatically route cases, leads, or other work to the most appropriate by using Omni-Channel Routing.

Conducted A/B and multivariate testing to continuously improve engagement and conversion rates.

Worked on a tool – HP ALM for testing the deployment branches in different environments.

Environment: Eclipse IDE, Force.com IDE, Salesforce.com, Apex Classes, Visualforce, Sharing Rules, Workbench, Approval Process, Data loader, Security controls, Email templates, Force.com platform, HTML, CSS, JavaScript, Jira, debug logs and Copado.

Client: Hewlett Packard [FEB 2017 – MAR 2018]

Employer: Zeta Global

Location: Hyderabad, India.

Role: Salesforce Administrator.

Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.

Customized tabs worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases. Designed, Implemented, and deployed the Custom objects, Page layouts, Custom tabs, Components to suit the needs of the applications.

Designed, Developed and Customized Custom Tabs, Objects, Record Types, Picklists, Dependent Picklists, Validation Rules. Customized the Dispatcher Console to optimize scheduling and resource allocation, reducing technician travel time.

Integrated FSL with Sales Cloud and Service Cloud, providing end-to-end visibility of service operations for store managers.

Built FSL dashboards and reports to track SLA compliance, technician utilization, and first-time fix rate.

Automated data validation and cleansing within pipelines to enhance reporting reliability.

Integrated Salesforce with multiple third-party systems (inventory, order management, and HR systems) ensuring seamless data synchronization and real-time updates.

Implemented robust security models including role hierarchy, sharing rules, and field-level security to safeguard sensitive business data.

Collaborated with business stakeholders, analysts, and product owners to gather requirements and translate them into scalable Salesforce solutions.

Developed and optimized reports, dashboards, and analytics for business leaders, improving decision-making and operational visibility

Created Test Classes for the Triggers and maximized the Test Coverage. Experience in preparing Documentation on Custom Apps and Objects. Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Cases, Leads, Campaigns, Reports and Dashboards.

I implemented Apex Classes & Triggers and linked them to manage the workflows in the system. Customized tabs worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.

Designed, Implemented, and deployed the Custom objects, Page layouts, Custom tabs, Components to suit the needs of the applications.

Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components. Created Test Classes for the Triggers and maximized the Test Coverage.

Managing deployments across Salesforce environments using change sets and metadata tools.

Worked on REST integrations-based Web services.

Worked closely with Business Analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce (SFDC).

Configured the Field Service Mobile App for technicians, enabling real-time updates and offline capabilities.

Environment: APEX, Visual Force, Eclipse IDE, Apex Data Loader, HTML, CSS, Force.com.

Xpedient Digital Media [NOV 2015 – FEB 2017]

Role: Salesforce Associate.

Performed a role of salesforce developer and Admin in the organization.

Implemented the requirements on salesforce.com platform and Force.com IDE plugin Eclipse.

Worked on various standard objects like accounts, contacts, leads, campaigns, opportunities, quotes, activities and dashboards.

Managed users, public groups, profiles and roles with salesforce CRM designating access to the applicable user within user hierarchy.

Generated reports like custom reports, field updates,

Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.

Maintained through documentation of configurations, processes and custom development to support system continuity and audits.

Collaborated closely with business stakeholders to understand requirements, propose scalable solutions and ensure post-implementation satisfaction.

Implemented outbound messages, field updates and Email alerts as a part of complex workflow automation.

Customized page layouts to meet business models on varying the size to enhance the user stories and issues, ensuring the consistent platform performance.

Configured row level and field level security, roles and profiles to ensure appropriate data access and governance.

Environment: salesforce.com, Apex, visual force, Aura components, Data loader, import wizard, validation rules, approval process, reports & dashboards, security controls, custom objects, Email services and Mass Email campaigns.

EDUCATIONAL DETAILS:

Master’s in computer and information sciences from Indiana Institute of Technology, USA- December 2025.

Bachelor of technology in Electrical and Electronics Engineering from JNTU Kakinada, India- Apr 2015.

CERTIFICATIONS:

Salesforce Certified Administrator (SCA).

Salesforce Certified Platform Developer 1.

Salesforce Certified Platform Developer 2.

Salesforce Data Cloud Consultant.

Salesforce Certified Marketing Cloud Email Specialist.

Salesforce Agentforce Specialist.

Salesforce Certified platform Integration Architect (In Progress).

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