Experienced Remote Data Entry & Filing Specialist

JO ANN ARMOUR

Taylorsville, KY • 502-***-**** • *********@*****.***

PROFESSIONAL SUMMARY

Dedicated customer service professional with extensive experience supporting patients, physicians, and internal departments in fast-paced healthcare environments. Known for exceptional communication, problem-solving, and multitasking skills. Thrives on helping customers navigate complex processes, resolving issues with empathy, and delivering a positive experience. CORE STRENGTHS

• Customer & Patient Support

• Conflict Resolution & Service Recovery

• High-Volume Multitasking

• Communication & Relationship Building

• Phone, Email & In-Person Support

• Scheduling & Coordination

• Data Entry & Accuracy

• Coaching & Training

• Problem Solving & Decision Making

RELEVANT SKILLS

• Strong interpersonal and active listening skills

• Ability to de-escalate concerns and provide clear solutions

• Experience navigating complex systems (EPIC, ORSOS, Meditech)

• Detail-oriented with excellent follow-through

• Compassionate patient- and customer-focused approach PROFESSIONAL EXPERIENCE

Surgery Scheduling Manager

Norton Hospital — Louisville, KY 2004–2020

• Provided customer service support to surgeon offices, patients, and internal teams.

• Handled high-volume phone and email communication.

• Assisted patients with scheduling, instructions, and coordination needs.

• Served as liaison between surgeons, anesthesia, nursing, and support staff.

• Trained staff to maintain high-quality customer service standards.

• Identified issues and implemented solutions to improve the customer experience. Surgery & Diagnostic Scheduling Manager

Caritas Medical Center (Saint Mary’s Hospital) 1999–2004

• Supported patients and departments across surgery and diagnostic scheduling.

• Explained testing requirements clearly and compassionately.

• Coordinated with radiology, cardiology, and therapy departments.

• Helped implement the hospital’s first computerized diagnostic scheduling system.

• Handled conflicts, concerns, and schedule adjustments professionally. Assistant Supervisor, Centralized Scheduling

Jewish Hospital — Louisville, KY 1977–1999

• Served as primary customer-facing scheduler for diagnostic and surgical tests.

• Helped patients understand preparation instructions and appointment needs.

• Trained new staff in customer service and scheduling procedures.

• Supported rollout of early computerized scheduling systems. ADDITIONAL INFORMATION

• Proficient in EPIC, Meditech, ORSOS

• Strong communication and organizational skills

• Able to remain calm and effective under pressure

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