Technical Call Centre Agent Applicant
Resume:
Nthabiseng Ellen Mahlangu
**.**** Lamprey Street Sky City Alberton 1449
072-***-****/ 062-***-**** ****************@*****.*** Professional Summary
Experienced safety conscious driver with excellent punctuality, communication and customer service skills. Diligently implement safety protocols, adapt routes, and stays updated on traffic laws. skilled cashier and salesperson with solid mathematical skills and attention to detail, Seeking opportunities in sales, general worker or driver roles to leverage customer service,adaptability and safety consciousness in a dynamic, work environment.Fast leaner, enthusiastic and and eager to learn new skills. Personal Details
Date of Birth : 27/08/1987
Marital Status : Married
Nationality : South African
Gender : Female
Driving Licence : Code 10 with PRDP
Identity No. : 870-***-**** 088
Race : Black
Languages
Southern Sotho (Native) -Speak, read, write.
English (Proficient) -Speak, read, write
Zulu (proficient) -Speak, read, write
Venda (intermediate) - Speak
Education
Mampoi High School (Qwaqwa,Free State)
12/2004
Grade 12
Gert Sibande College ( Evander, Mpumalanga)
09/2005
National Certificate Engineering N3
Gert Sibande College ( Evander, Mpumalanga)
12/2005
National Certificate Engineering N4
Gert Sibande College (Evander, Mpumalanga)
12/2006
National Certificate Engineering N5
Havatec Skills Training & Employment Centre ( Johannesburg,Gauteng) 02/2010
Computer Literacy and Call Centre Administration
Dam College (Johannesburg, Gauteng)
04/2014
National Certificate Policing Level 5
Lyttelton Firearm Training Centre ( Centurion, Gauteng) 09/2013
Handle and Use Handgun
Skills
- Good communication and interpersonal skills - Problem solving - Typing and information processing - Safe driving skills - Punctuality - Implementation of safety protocols - Adaptability in route planning - Excellent customer service - Attention to detail - Proficiency in operating point- of -sale (POS) systems - Positive attitude and ability to work well under pressure - Ability to work independently or as a team Reference
Kamohelo Semonyo -
Pastor Puleng Mokoena -
Experience
Checkers ( Noordheuwel)
January 2010 - July 2011
Cashier
Conducted cash transactions efficiently and accurately. Provided friendly and helpful customer service.
Operated electronic cash registers and processed various payment methods. Collaborated with colleagues to ensure smooth operation. Adhered to company policies and procedures regarding cash handling and customer interactions. Contributed to positive shopping experience for customers. Plantland Nursery (Krugersdorp)
July 2011 - Jan 2014
Cashier and salesperson
Managed cash transactions and provided excellent customer service. Maintained cleanliness and organisation of the cashier area and sales floor. Operated point -of -sale systems and stocked shelves. Assisted with inventory management and collaborated with colleagues to meet sales targets. Handled customers complaints professionally and contributed to the overall success of the nursery. Mogale City Children School Transport
Jan 2016 - May 2021
Driver (Self employed)
Safely transported children to school.
Maintained punctuality and cleanliness of vehicle. Implemented safety protocols and communicated effectively with parents. Manage finances and adapted routes as necessary.
Fostered a positive environment for children during transit. Stayed updated on traffic laws for safe driving.
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