Executive Administrative Professional with 15+ Years Experience

ª Atlanta, Georgia ª 678-***-**** ª **************@*****.*** ª

TAMESHA STEED ADMINISTRATIVE PROFESSIONAL

Administrative professional with 15+ years of experience providing high-level support across higher education, financial services, tax, media, and corporate environments. Expertise in office administration, C- suite support, and account management, with proven ability to streamline processes, ensure compliance, and enhance team efficiency. Recognized for discretion with sensitive information, strong communication and organizational skills, and the ability to build productive relationships across departments. Committed to delivering exceptional service while supporting organizational goals. Core Competencie

Administrative Operations: Office management,

document preparation, records management,

compliance reporting

Communication & Collaboration: Executive

support, cross-functional teamwork, client &

employee relations, vendor & stakeholder

coordination

Higher Education Administration: Graduate

education support, faculty & staff assistance,

student services, academic program coordination,

policy compliance

Technology & Tools: Microsoft Office Suite (Word,

Excel, PowerPoint), Salesforce, WideOrbit, Zoom,

Microsoft Teams, Google Meet, electronic filing

systems

Financial & Transactional Services: Account

management, financial transactions, billing &

invoicing, reimbursements, vault balancing, ATM

servicing

Strategic & Analytical Skills: Data reporting &

analysis, process improvement, problem solving,

event planning & logistics

EDUCATION

PROFESSIONAL EXPERIENCE

GEORGIA INSTITUTE OF TECHNOLOGY • Atlanta, GA

ADMINISTRATIVE PROFESSIONAL II, OFFICE OF GRADUATE EDUCATION Nov 2024 – Present

• Manage front desk operations to ensure efficient visitor intake, accurate call routing, and responsive communication across departments.

• Prepare accurate reports, presentations, and correspondence by collecting data, formatting documents, and proofreading to ensure compliance with institutional standards.

• Streamline document access by creating and maintaining organized electronic filing systems.

• Provide cross-departmental administrative support, including data entry, recordkeeping, and file management, to improve workflow efficiency.

• Resolve customer inquiries and complaints promptly, maintaining a high level of professionalism and service satisfaction.

• Partner with cross-functional teams on special projects, contributing research and data analysis that support decision-making

• Serve as primary contact for building maintenance issues, ensuring timely resolution through coordination with vendors and facilities staff.

• Execute clerical duties such as photocopying, scanning, and faxing to support day-to-day departmental operations.

• Manage office equipment and coordinate repairs or maintenance to minimize downtime and maintain productivity.

• Maintain a welcoming and organized reception area that enhances the visitor experience. Bachelor of Arts in Business Administration University of Phoenix ª Atlanta, Georgia ª 678-***-**** ª **************@*****.*** ª

• Build strong relationships with clients, colleagues, and vendors by consistently demonstrating effective communication and interpersonal skills.

• Leverage Microsoft Office Suite (Word, Excel, PowerPoint) to produce professional documents, spreadsheets, and presentations that support department needs. ATLANTA POSTAL CREDIT UNION • Atlanta, GA

MEMBER SERVICE REPRESENTATIVE II Jun 2024 – Nov 2024

• Processed financial transactions and account maintenance with accuracy and compliance with regulatory standards.

• Advised members on financial products and services, contributing to improved customer satisfaction and product adoption.

• Supported branch operations through vault balancing, cash ordering, and ATM servicing to ensure seamless daily functionality.

D&H TAX SERVICE • Atlanta, GA

EXECUTIVE ADMINISTRATIVE ASSISTANT Dec 2023 – May 2024

• Coordinated client onboarding and safeguarded confidential tax documentation to maintain compliance with regulations.

• Scheduled and facilitated meetings, appointments, and conference calls to ensure efficient operations for tax professionals.

• Prepared tax documentation, correspondence, and reports to support client submissions and internal tracking.

• Maintained office logistics, supply inventory, and vendor relationships to ensure smooth daily operations.

TEGNA INC. • Atlanta, GA

NATIONAL EXECUTIVE SALES ASSISTANT, PREMION CTV/OTT Sep 2020 – Aug 2023

• Coordinated client onboarding and account management using Salesforce and WideOrbit to streamline workflows and reduce processing errors.

• Ensured compliance with credit policies while managing billing, invoicing, and financial reporting for advertising clients.

• Served as a liaison between clients, sales staff, and management to resolve issues and improve service delivery.

• Trained new employees on CRM systems and order entry processes, increasing team efficiency. SENIOR ADMINISTRATIVE ASSISTANT, WATL/WXIA-TV Apr 2018 – Sep 2020

• Managed executive calendars, departmental scheduling, and travel arrangements to optimize leadership time management.

• Prepared correspondence, reports, and PowerPoint presentations, ensuring accuracy and professionalism in all materials.

• Acted as key liaison between executive leadership, internal departments, and external partners to enhance collaboration.

• Supported financial processes, including expense reporting, vendor invoices, and departmental recordkeeping.

SEQUIM ASSETS SOLUTIONS • Marietta, GA

EXECUTIVE ADMINISTRATIVE ASSISTANT Jul 2017 – Jan 2018

• Provided executive-level administrative support, including scheduling, reporting, and correspondence management.

ª Atlanta, Georgia ª 678-***-**** ª **************@*****.*** ª

• Maintained filing systems and coordinated vendor and contractor relationships to support operational continuity.

• Organized meetings and travel arrangements for C-suite executives to improve coordination and efficiency.

UNITED AUTO ACCEPTANCE • Atlanta, GA

RECEPTIONIST / SR. EXECUTIVE ASSISTANT Feb 2011 – Jul 2017

• Supported finance and auto loan processing operations by posting payments, preparing documentation, and assisting past-due accounts.

• Acted as liaison between senior management and banking partners to ensure compliance with financial policies and procedures.

• Directed customer inquiries, managed reception, and provided executive support that enhanced client service and internal operations.

H&R BLOCK • Atlanta, GA

EXECUTIVE ASSISTANT / RECEPTIONIST Oct 2009 – Apr 2011

• Scheduled and coordinated appointments for tax professionals, ensuring smooth client service during tax season.

• Managed reception, multi-line phone systems, and mail distribution to streamline office communications.

• Posted payments and maintained POS records, contributing to accurate financial tracking. TECHNICAL PROFICIENCIES & SKILLS

REFERENCES

Office Productivity:

Microsoft Office Suite (Word,

Excel, PowerPoint) – document

creation, data management, and

presentations.

Administrative Tools:

Calendar and scheduling systems,

electronic filing, document

management, and correspondence

handling.

Communication Tools:

Email platforms, professional

correspondence, client support

systems, Zoom, Microsoft

Teams, Google Meet.

General Office Technology:

Scanning, faxing, photocopying,

POS systems, equipment

troubleshooting, and scanning

confidential/sensitive data into

Slate.

CRM & Sales Tools:

Salesforce (RFP development, client

onboarding, order entry, reporting),

WideOrbit (account management,

billing, invoicing).

Financial Systems:

Banking and credit union

systems for account

maintenance, transaction

processing, vault balancing, and

ATM servicing.

Available upon request.

Contact this candidate