Customer Service Specialist with Client Relations Focus
Resume:
Trish Franks
Jacksonville, AR 72076
***************@*****.***
PROFESSIONAL PROFILE
Customer service professional with a strong track record in delivering exceptional service and resolving customer issues effectively. Expertise in implementing efficient processes and innovative solutions to enhance customer support. Proven ability to foster positive relationships and drive customer satisfaction, contributing to organizational success. Results-oriented team player with extensive industry experience and a commitment to continuous improvement.
SKILLS
Microsoft Office Suite
Accounting and bookkeeping
Adaptability and flexibility
Customer Relations management
Quality assurance
Data entry accuracy
Remote communication
Time management
Active listening
Attention to detail
Script adherence
Empathy and patience
Call handling skills
Complaint resolution
QuickBooks proficiency
Auditing expertise
Telephone communication
Five9 proficiency
Zoom and Google Meet usage
Genesys experience
HIPAA compliance
EXPERIENCE
Remote Customer Service Representative
10/2021-09/2025, Arise, Remote
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Managed members information in accordance to HIPPA.
Promote professionalism, empathy, and patience throughout all engagements.
Cultivate good relationships that enhances overall customer experiences
Tax Professional
12/2013 – 4/2014, H&R Block, Cabot, AR
Prepare complete and accurate tax forms.
Ensured that client received a copy of Privacy Policy.
conducted tax interviews and researched tax questions.
Reviewed completed tax forms for accuracy and compliance.
Attended over 100 hours of tax law training.
Electronically filed tax returns.
Engaged in local marketing.
Receive customer payments in the form of cash, personal checks, or credit /debit cards.
Opened the office and prepared office for daily business.
Closed the office at the end of the day by performing accounting duties.
Performed any other duties that were assigned to me.
Reconciled cash drawer.
Prepare daily deposits, comparing deposited monies to funds reported at desk, and follow up on any discrepancies.
Education
No degree in accounting
University of Phoenix, Tempe, AZ
Interests
Avid Reader
Knitting and Crocheting
Spending time with family
Animal Care
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