AWS Cloud Engineering Specialist Patriot Cloud Engineer

Anthony G. Bell Jr.

AWS CLOUD / CLOUD ENGINEERING SPECIALIST

214-***-**** ***********.**@*****.***

Objective

Cloud-focused IT professional transitioning into AWS Cloud Engineering with hands-on experience in infrastructure support, identity and access management, system reliability, and secure network operations. Proven ability to troubleshoot complex technical environments, manage user access, and support enterprise-scale systems with a strong emphasis on security, monitoring, and operational efficiency. Experienced in incident management, root cause analysis, and technical documentation aligned with ITIL practices. Currently building expertise in AWS cloud services including IAM, EC2, S3, VPC, and CloudWatch through structured learning and hands-on labs. Seeking to support cloud environments, improve system availability, and contribute to scalable and secure infrastructure operations.

Skills & abilities

Remote Access & Secure Communications Security and Monitoring AWS Management Console Support

Technical Support & Troubleshooting Knowledge Base Development Cloudwatch Alarms

Problem Diagnosis & Root Cause Analysis Mobile Device Management ITIL Best Practices Experience

Incident Management & Ticket Resolution Communication & Collaboration Skills Training and documentation

Experience

Associate Cloud Engineer Mphasis Contract for JPMorgan 05/2024-Current

• Monitor AWS cloud resources (EC2, EBS, S3) using Amazon CloudWatch and respond to performance alerts to maintain system availability in a regulated financial environment.

• Provision and manage IAM users, groups, and role-based permissions under senior engineer guidance, enforcing least-privilege access controls and MFA requirements.

• Troubleshoot basic EC2 connectivity issues involving SSH/RDP access, security group rules, and subnet routing configurations.

• Assist with deployment validation by confirming instance configurations, attached IAM roles, security group policies, and S3 access permissions after implementation changes.

IT Help Desk Support IT Goat MSP 02/2024-05/2024

• Supported end-users with technical issues, achieving a 90% first-contact resolution rate through effective troubleshooting.

• Processed inbound calls and escalated issues, improving tracking and response times by 30% through detailed documentation in the CRM.

• Conducted training sessions for new users, enhancing user competency and satisfaction across the organization.

• Assisted senior engineers in complex troubleshooting efforts, increasing overall problem resolution efficiency by 20%.

IT Support Specialist Apex System Temp Agency-Altice 11/2023-01/2024

• Enhanced onboarding efficiency for over 200 new hires by managing system access and training initiatives.

• Diagnosed and resolved network issues promptly, achieving a 95% operational efficiency rate for user systems.

• Provided troubleshooting for network and operating systems, resulting in an uninterrupted availability of critical services. • Assisted with customer installations and post-installation training, increasing user satisfaction ratings by 25%.

• Implemented monitoring systems to proactively address potential issues, reducing incident rates by 15%.

Support Technician NCR 10/2023-11/2023

• Managed escalation tickets for malfunctioning ATMs, achieving an 85% reduction in service inefficiencies.

• Conducted over 100 technical support calls, ensuring thorough documentation and resolution tracking in the ticketing system.

• Collaborated with technical teams to troubleshoot ATM issues, maintaining a first-call resolution greater than 95%.

• Developed a comprehensive help desk resource database, enhancing training materials for the support team.

• Received accolades for exceptional customer service, contributing to a 30% increase in positive client feedback.

IT Support Specialist Geico 06/2023-10/2023

• Completed 95% of system upgrades and installations successfully, enhancing performance for over 500 users.

• Improved access for multiple users across domains, leading to a 20% increase in service delivery efficiency.

• Established strong security protocols, resulting in a 98% score on security audits and compliance assessments.

• Streamlined the internal ticketing process, decreasing the average resolution time for IT support tickets by 20%.

Member Job Skill Share Platform 05/2022-10/2023

• Created and managed technical documentation for other JSS members.

• Demonstrated a strong knowledge of client and server systems using Active Directory and domain servers.

• Traced and reviewed important account information in Office 365.

• Provided support for software, hardware, networking support for desktops, laptops and servers •

Identity Operations Analyst Mr. Cooper 04/2019-05/2022

• Reduced system downtime by over 85% by diagnosing and correcting problems with account access.

• Generated RSA tokens for mobile access to user account for minimal interruption of standard business and operations.

Education

Western Governors University Major: Cloud and Network Engineering Bachelor of Science

Dallas CAN Major: General Studies High School Diploma

Certifications

CompTIA A+ (220-1101 & 220-1102) 03/30/2025

CompTIA Network+ N10-009 08/31/2025

CompTIA Sec+ (SY0-701) 10/26/2025

ITIL 4 Foundation Certificate in IT Service Management 04/14/2025

Amazon AWS Cloud Practitioner (In Progress)

CompTIA CSIS — Secure Infrastructure Specialist (Security+, Network+, A+)

CompTIA CIOS — IT Operations Specialist (A+, Network+)

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