Customer Service & Nightlife Specialist Resume Title

Lilly Moreno

PASADENA, CA PHONE: 626-***-**** EMAIL: ************@*****.***

TOP-PERFORMING CUSTOMER SERVICE SPECIALIST & STORE MANAGER WITH 5 YEARS’ EXPERIENCE IN DIVERSE ENVIRONMENTS.

OUTSTANDING REPUTATION FOR KEEPING AND MAINTAINING EXCELLENT CUSTOMER SERVICE STANDARDS.

COOPERATIVE TEAM PLAYER WHO ENJOYS WORKING WITH PEOPLE. DETAIL- ORIENTED, THOROUGH, AND ACCURATE IN TAKING AND RELAYING INFORMATION. WELL, ORGANIZED TO HANDLE A VARIETY OF ASSIGNMENTS AND FOLLOW THROUGH FROM START TO FINISH.

STRONG WORK ETHIC, WITH EAGERNESS TO LEARN AND WILLINGNESS TO CONTRIBUTE TOWARD MEETING COMPANY GOALS.

EXPERIENCE

GROCERY / WHOLE BODY ASSISTANT TEAM LEAD, WHOLE FOODS MARKET; UPLAND, CA - 2024-PRESENT

Assist the Team Leader in overseeing daily operations for the grocery and whole body departments, including merchandising, inventory, ordering, and compliance with safety and sanitation standards. Provide excellent customer service while training, supervising, and motivating team members, and step in as the lead when needed. Support sales, margin, and labor goals by analyzing reports, managing stock levels, and maintaining well- organized displays. The role requires strong product knowledge, leadership skills, and the ability to resolve issues quickly and effectively, as well as physical stamina for lifting, stocking, and working flexible schedules including nights, weekends, and holidays. INVENTORY COORDINATOR, GOAT GLOBAL; LOS ANGELES, CA — 2022-2024 Responsible for managing the receipt, storage, tracking, and disposition of all cannabis products within the facility or dispensary. This role ensures compliance with state and local regulations (e.g. seed-to-sale reporting), oversees inventory audits and reconciliations, and resolves discrepancies. Maintained the integrity of inventory tracking systems (such as METRC or similar) and ensure proper labeling, packaging, rotation, and disposal of expired or defective product. Strong attention to detail, regulatory knowledge, organizational skills, and the ability to handle secure and controlled substances are essential. CUSTOMER SERVICE / E-COMMERCE ZONE LEAD, AMAZON FRESH PASADENA — 2021-2023 Supervised and trained customer service representatives, ensuring timely resolution of online orders, returns, and customer inquiries. Monitored performance metrics, implemented process improvements, and upheld high customer satisfaction standards. Collaborated with fulfillment, marketing, and IT teams to resolve escalated issues and support e-commerce operations and promotions.